Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Course Name and Course Code Operations Management P17BACE117

Credits 4
Version No. 1.0
Semester and Batch I, Term 2, 2019 - 21
Students Enrolled 180 (45 per Batch)

Batch B1 B2 B3 B4

Course Facilitators VK RVS RVS SJ

Signature

Name and Signature of course facilitators with date:

Course Coordinator IQAC Director

Program Educational Objectives

Within a few years of obtaining a Master’s Degree in Business Administration from KCT Business School, the
recent graduate will be able to,

 Exhibit specialized knowledge in the functional area of work through continuous learning.
 Assess the business environment, and integrate the understanding in their roles, and contribute
effectively to the organization’s goals by being customer centric.
 Exhibit well developed interpersonal skills to interact with groups and individuals at all levels.
 Act ethically, respectfully and responsibly in all situations.

Program Objectives

On completion of Master’s Degree in Business Administration from KCT Business School, the student will be
able to
 Exhibit managerial knowledge and its integrated application in the business context for effective
decision making
 Demonstrate analytical, critical and creative thinking abilities for problem solving
 Lead self and others in the achievement of goals while contributing effectively to a team
environment
 Present information accurately, clearly, logically and concisely in oral and written communications.
 Manifest appropriate professional and ethical behavior
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

COURSE PLAN

Course Title and

Operations Management P17BACE117
Course Code

Version No. 1.0

Course Facilitators Dr. S. Jaisankar, jaisankar@kctbs.ac.in

Mail id Dr. V. Kannan, kannan@kctbs.ac.in
Dr. R. Vinayagasundaram, rvs@kctbs.ac.in

Course Description This course introduces students to the concepts underlying effective operations of
planning, operating, and controlling production of goods and services. The course includes
approaches to forecasting, inventory management, aggregate planning, materials
requirements planning (MRP), layout and location strategies and quality control practices
that help to improve the productivity of an organisation.

Objectives 1. Provide insights on the concepts, techniques of operations management

2. Introduce the demand forecasting methods
3. Explain plant location and layout strategies
4. Discuss the basic tools governing quality
1. Explain the fundamental concepts in operations management (PO1)
2. Apply tools and techniques of operations management for effective business
Course Outcomes decision making (PO2)

 Jay Heizer and Barry Render, 2009, Operations Management, Pearson Education
South Asia, Ninth edition
Reference Books
 Lee Krajewski, Larry Ritzman and Manoj Malhotra, 2008, Operations Management
– Process and Value Chains, Pearson Education South Asia, Eigth Edition
 Chase, Aquilano, 2003, Operations Management for Competitive Advantage, Tata
McGraw-Hill, Tenth Edition
Learning Methods (LM)
LM Particulars Hours
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

No.
1 Lecture 32
2 Case Study 8
3 Videos on concepts 8
4 Practice Set 4
5 Presentation 4
6 Quiz 2
7 Guest Lecture / Workshop 2
8 Continuous Assessment Test 4
Total 60+4
SESSION SCHEDULE

Session No. of
Topic LM
Number Hours

Introduction – Significance of Operations Function in

1 2 Organisation; Challenges in operations management; Products 1
and Services

Concepts- Production System - Different types of production

systems - Overview of cost of Production - Concept of
2 2 1
Productivity- Relationship of production with other
management functions

3 2 Supply chain management – Basics 1

4 2 Videos on concepts 3

Demand forecasting - Types of forecasting -Importance-Steps in

5 2 1
forecasting

Quantitative Forecasting - Qualitative Forecasting – Methods -

6 2 Monitoring and controlling forecast-Forecast Error - Simple 1
problems – 1

7 2 Inventory Game 1

8 2 Videos on concepts 3

2 CAT1 8

9 2 Materials Requirement Planning - Objectives of materials 1

management – Aggregate Planning – Master Production
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Schedule – Bill of Materials – Materials Requirement Planning –

Capacity Planning- Enterprise resource planning (only theory)
Networking Models - Introduction to Projects - Project
10 2 1
Management – Project Duration - Critical Path Method (CPM)

11 2 Program Evaluation Review Technique (PERT) 1

12 2 Videos on concepts 3

13 2 Case Study 1 2

14 2 Practice set 1 4

15 2 Location Strategy – Importance-Factors that affect location 1

decisions -Evaluating methods
16 2 Factor Rating – Service location strategy - Simple problems 1

17 2 Presentation 1 5

18 2 Layout Strategy – Importance- Types of layout - Layouts in service 1

/ retail sectors - Line Balancing – (only theory)
19 2 Work Measurement – Time study – Method study – Motion study 1
(only theory)
20 2 Case Study 2 2

21 2 Quality Management – Definition – Dimensions & Cost of quality 1

- TQM Framework -7QC Tools
Statistical Process Control- X-bar and R charts – simple
22 2 1
problems

23 2 Case Study 3 2

24 2 Practice set 2 4

25 2 Guest Lecture / Workshop 7

Safety, Health and Environment – Key elements of safety, Safety 1

26 2 equipments - Health Management System - Environment
Management System

27 2 Videos on concepts 3

28 2 Case Study 4 2

29 2 Presentation 2 5
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

30 2 Quiz 6

2 CAT2 8

Total hours 60+4

Assessment Pattern
S. Assessment Individual/ Total Final Due Date /Exam
No. (Internal and External) Group Marks marks dates COs POs
Continuous Assessment Test 1
26.11.19
Part A - 10*1 Q = 10 Marks CO2 2
To
Part B – 2*5 Q = 10 Marks CO1 1
30.11.19
Part C - 10*3 Q = 30 Marks Individual 50 7.5 CO2 2
1

Continuous Assessment Test 2

Part A - 10*1 Q = 10 Marks 8.01.20 CO2 2

Part B – 2*5 Q = 10 Marks To CO1 1
Part C - 10*3 Q = 30 Marks Individual 50 7.5 10.10.20 CO2 2

3 Practice Set (2Q x 5) Group 10 10 10.12.19

CO2 2

4 Presentation (2P x 5) Group 10 10 8.01.20

CO2 2
5 Quiz (30Q x 1) Individual 30 15 10.01.20
CO1 1
TOTAL CAM (A) 150 50
6 External Exam (3 Hours)

Part A - 10*1Q = 10 Marks 20.01.20 CO2 2

Part B – 2*5 Q = 10 Marks Individual To CO1 1
Part C - 10*3Q = 30 Marks 50 50 29.01.20 CO2 2

TOTAL EAM (B)* 50 50

TOTAL MARKS(A+B)* 200 100*

Teams : 9 Teams - 5 members in a team as per Roll Number order

Submissions : moodle.kctbs.ac.in
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Passing Minimum : *Minimum 50% marks should be achieved to get a pass

Rubrics for assessment: Given in Annexure I, II & III

ANNEXURE -I: Practice Set with Rubrics

Practice Topic Task High Medium Low

Set
(5 marks) (3-4 marks) (0 - 2 marks)

1 EOQ Inventory Problem Set Answered all Answered Partly

models 3 Problems any 1 answered
(3 Problems) correctly Problem
Production and correctly
purchase models
without shortages -
simple Problems

2 SPC charts Problem Set Answered all Answered Partly

2 Problems any 1 answered
(2 Problems) correctly Problem
correctly

ANNEXURE -II: Presentation Details

PRS 1 Factors influencing  Select a product of your choice.

location decision –  Consider atleast 2 countries for locating a manufacturing plant /
Issues service facility
 Choose atleast 5 relevant factors for setting-up the plant
 Justify factor selected with evidence and data
 Use Factor Rating Method for evaluation
 Suggest the suitable location to install the plant
PRS 2 Safety, Health and Each team should make a presentation on the topics given,
Environment
T1 – Industrial safety
T2 – Safety Equipments
T3 – Health and Safety at work
T4 – Environmental issues
T5 – EMS
T6 – 7 QC Tools
T7 – Work Measurement
T8 – Inventory Management
T9 – Enterprise Resource Planning
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Rubrics for Presentation

Presentation Marking Rubric (Group/ Individual)

Mar
1 0.75 0.5 0.25
k
Visual Appeal There are no There are There are There are many errors in
errors in some errors many errors spelling, grammar and
spelling, in spelling, in spelling, punctuation. The slides
grammar and grammar and grammar and were difficult to read and
punctuation. punctuation. punctuation. too much information had
Information is Too much Too much been copied onto them.
clear and information information No visual appeal.
concise on each on two or was
slide. Visually more slides. contained on
appealing/ Significant many slides.
engaging. visual appeal. Minimal
effort made
to make
slides
appealing or
too much
going on.
Extensive Most showed Few Presenters didn’t
Comprehensio knowledge of a good members understand topic.
n topic. understandin showed good Majority of questions
Members g of topic. understandin answered by only one
showed All members g of some member or majority of
complete able to parts of topic. information incorrect.
understanding answer most Only some
of assignment. of audience members
Accurately questions. accurately
answered all answered
questions questions.
posed.
Presentation Regular/constan Most Members Minimal eye contact by
Skills t eye contact, members focused on more than one member
The audience spoke to only part of focusing on small part of
was engaged, majority of audience. audience.
and presenters audience; Sporadic eye The audience was not
held the steady eye contact by engaged.
audience’s contact. more than Majority of presenters
attention. The audience spoke too quickly or
 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Appropriate was engaged one quietly making it difficult

speaking by the presenter. to understand.
volume & body presentation. The audience Inappropriate/disintereste
language. Majority of was d body language.
presenters distracted.
spoke at a Speakers
suitable could be
volume. heard by only
half of the
audience.
Content The The The The presentation was a
presentation presentation presentation brief look at the topic but
was a concise was a good was many questions were left
summary of the summary of informative unanswered.
topic with all the topic. but several Majority of information
questions Most elements irrelevant and significant
answered. important went points left out.
Comprehensive information unanswered.
and complete covered; little Much of the
coverage of irrelevant information
information. info. irrelevant;
coverage of
some of
major points.
All presenters Slight Significant Unbalanced presentation
knew the domination controlling by or tension resulting from
information, of one some over-helping.
participated presenter. members Multiple group members
equally, and Members with one not participating.
Preparedness/ helped each helped each minimally Evident lack of
Participation/ other as other. contributing. preparation/rehearsal.
Group needed. Very well Primarily Dependence on slides.
Dynamics Extremely prepared. prepared but
prepared and with some
rehearsed. dependence
on just
reading off
slides.

ANNEXURE -III: Rubrics for Quiz

Each quiz question carries 1 mark. Every right answer is awarded with 1 one mark. No negative
marks. The total quiz marks will be converted to 15 marks for CAM. No re-test will be
conducted.

Annexure IV: Session Materials

 Course Plan - MBA Program R17

KCTBS/IQAC/CP/Y19/D01

Session Details- The particular video links and study materials will be used for class room
discussion. Hence students are requested to be prepared prior to the scheduled session

Session Video links

No

4 https://www.youtube.com/watch?v=Mi1QBxVjZAw

8 https://www.youtube.com/watch?v=fp-1_9mLlbc

12 https://www.youtube.com/watch?v=Wk607ruc8P0

ANNEXURE –V

Innovative pedagogy (new teaching methods adopted for the course)

Pedagogy type Objective Outcome

Game *To understand and apply * Acquire skills on production

the concepts of forecasting planning minimize inventory
during uncertain demand. costs and meet the customer
requirement.

ANNEXURE -VI: Guest Lecture

S. Name of Guest Topic Month Tentative Date

No. Speaker

1 To be finalized Industrial Safety November 16.12.19

Course Coordinator