info@helpinbox.io www.helpinbox.

io
 Helpinbox.io is a new age customer support suite that empowers you with everything and
anything required in delivering exceptional experience to your customers.

TICKETING MULTI CHANNEL PRODUCTIVITY REPORTING

TICKETING

Set customized view to

let agents see their
queue based on ticket
status, assignee, group,
or other conditions.

View and act on ticket

with just a few clicks

Easy sneak peak for the

agent to get the hold of
the basic information
related to the query

info@helpinbox.io www.helpinbox.io
 HelpinBox.io-Key Capabilites

Create quick pre-formatted

Canned replies as consistent responses
to common questions asked by
Responses the customer.
Provides contextual customer
information right inside the ticket, Handshake
along with the previous history and
current status of the ticket.
Mode
Internal data and information
Knowledge storage for reference of the
agents, to help them serve
Base customer better.
Agents can create and share their
own responses in order to quickly Automate
respond with a standard reply to
recurring customer queries.
Respond

Auto Automatic allocation of the

tickets based on set of
Assign configurable business rules.

info@helpinbox.io www.helpinbox.io
 Mumbai (HQ) / Delhi-NCR / Surat /Pune / Bangalore / Middle East / Africa /
APAC /Europe

info@helpinbox.io www.helpinbox.io