Selection Criteria Statement

Administration Assistant

REPORTING TO THE OFFICE MANAGER

Respond to telephone, email and drop-in enquiries and proactively seek information when
required

In all my previous positions I have performed general office duties such as handling telephone
enquiries, email and drop-in enquiries. When I work as a lecturer for Physiotherapy students, my main
duty was explaining the subjects I handled as well as answering the questions from the students
regarding the subjects I was handling, and when I found some difficulties in answering the question or
I require more information to make my statements clear, I will be seeking additional information as
needed from different sources such as books, journals, or consulting with other people who knows the
subjects better.

I also performing those skills as I managing my food and online shop business since I have to answer
enquiries from our customer either through our Facebook page, Whatsapp messages or by phones.

Generate and process invoices

As the owner of an online shop and food business, generating and proceed some invoices are one of the
important duties that I have to do. I issued the invoices for catering purposes, as well as when we did
some events or markets, I am holding a role as the cashier who responsible proceeding the invoices
directly to our customers. While for my online shop business, since most of the products I sold online
are the pre-order products I have got from Australia and then I ship them over to Indonesia. I usually
generate the invoice to chase up the deposit payments while the products are still in Australia and make
other invoices to chase up the rest of the payment when the items I sold is ready in Indonesia and they
are ready to be shipped to my customer’s addresses.

Reconcile payments

Reconciling the payments is essential role in managing my businesses. Most of the time I have to chase
up the payments from our catering and my online shop customers. As well as on the events and
markets we did, I have a responsibility in accepting the direct payments from our customers.

Provide general office support and reception duties as required

Beside working as a lecturer in the university, I had also experience in holding a role as a public
relation officer in Occupational Therapist association and as International Relation for the health and
safety association in Indonesia, with that role, I have effectively performed the full range of office
duties, including handling enquiries from the OTs members, arranging meetings for all OTs and
venues, managing diaries, filing, photocopying, sorting mail, etc.

Moreover, while managing our food business, I responsible in providing the general office support
such as creating the flyers, managing our facebook page, Instagram and creating the advertisement
posters. Moreover, I frequently write and printing out the updated menus of our food stall too. Beside
that, As I’m holding a role as a frontliner and cashier (when we were doing markets and events), I hold
a big role in managing the customer satisfaction which is the main reception duties.

Successful progression through certificate in Allied Health Assistance

I was working as an OT in a hospital while I was doing my Bachelor degree in Yogyakarta, Indonesia.
I manage to finish my degree on time even though I have to split my time between my study and
working. And after I finish my Bachelor degree, I managed to get a scholarship from Australia Awards
Scholarship for my master degree in Australia and I finished my master degree on time too. So I am
very confidence that I will be successful in progressing through certificate in Allied Health Assistance.

REPORTING TO ALLIED HEALTH THERAPISTS

Following therapy programs in a safe and accurate manner to enhance the lives of clientele

In the positions as an OT I have held from 2006-2013 in Indonesia, establishing the right therapy
programs and following the programs is very essential to reach the goal on time. Beside that, I always
make sure that I am on the right track of doing the therapeutic programs for my clients so they wont
waste their time and they will have a good progress. To keep my self aware regarding the program and
clients progress, I always make the daily report as well as monthly and quarterly reports. That way, the
clients and their family will be able to keep themselves update on the treatment progress. Not only that,
I also make sure that my clients and their family are comfortable with the programs I was doing so they
will support the program too.

Assisting to develop therapy tools to support delivery of therapy interventions

When I became an OT in Indonesia I always tried to be creative not only in establishing the treatment
programs but also in developing the therapy tools. I could not stick to the equipment that the
clinic/hospital provided, but I also use anything that I can develop to be my treatment tools that suit to
the treatment program I would do. I also always asked my clients to keep on track to the home
programs I gave them and use anything around their house to be their tools to support the treatment
home programs.

ADDITIONAL INFORMATION

All my previous jobs are related to customer’s satisfactions, either my customers from my online shop
and food business, my OT clients or even my students. Thus, I always try to provide an excellent
customer services and try not to get any complaints from them. Even if unluckily I got complaints I
would try to solve it with the win-win solutions for both of us to make sure that my customers wouldn’t
be disappointed with my service.

Working in Allied health industry is my biggest passions, that’s why I really enjoy became an OT back
then and I always dream to be back to do that job or work in Allied health services again, so I will be
very excited to undertake the traineeship in Allied health assistance.

Since working as an OT and managing my business are such a job that have to be strict to the time
frame, I will not have problem to demonstrate it because I have got used to do that.

In every job I did previously, I always work in team. The smallest teamwork I did consist of 2 people,
but even with the small member of team I always try to be a good team member and keep up a good
teamwork. I also keep a good relationship with other team members and do my role in a team as best as
I can to ensure the job will be organised smoothly as planned. Beside I did my role as best as I could, I
often volunteer to assist others in the team when there are deadlines to be met, and ensure that I keep
others informed of issued that may be relevant to them.

Working with a lot of different people, different places and different field lead me to be such a flexible
person and ease my self to be multitask and easily adapt with a new people and environment. For
example after I worked as a lecturer in Indonesia then I have to do another different filed of job as a
food business owner and facing the different kind of people, I adapt my self really quick and enjoying
my new role in managing the business together with my husband. Moreover since it is still a small
business, it forces me to be super multitasking, from being a kitchen hand for my husband when we
prepare the food, I could suddenly do another different task such as writing and print out the menu or
preparing the invoices.