GAURAV GARG

Assistant Manager at Trusting Social

Contact No.: +91-9354595948
E-mail: gauravnith29@gmail.com

• Over 5 years of analytical experience with a right mix of Business, Math &Technology providing an ability to
understand the business requirement and make data driven decisions
• I am currently working as an assistant manager for Trusting social where I am responsible for sales, products &
business operations
• I also responsible for design & implementation of the Analytical infrastructure, Business reporting, Predictive
analytics & strategies
• Hands on Experience in R, SQL, Excel, Power point, Hive, VBA, RMR (R on Hadoop platform)
EXPERIENCE SUMMARY:

Trusting Social
Role: Assistant Manager- Revenue Optimization Oct’18 to Present
Key Responsibilities:
• Helped Set up and expansion of Trusting Social in Indonesia, by setting up processes, Policies and strategies
• Onboarded few big clients & helped push revenue from zero to 6 Million USD in 6 months
• Helped various clients with their Risk Management and Risk practices
• Spear headed new business/Revenue line of Loan Marketplace/Loan lead Generation

Home Credit India- NBFC

Role: Senior Expert Mar’17-Oct’18
Assistant Manager Apr’17-Mar’18
Senior Business Analyst Apr’16-Mar’17
Key Projects:
• Developed the complete analytical infrastructure across multiple business verticals like Tele sales, Quality, Training
& customer lifecycle
• Responsible for implementing a complete customer lifecycle infused with SMS, Emails, Mobile App, FB & Whats app
• Built a campaign management system infused with customer contact strategies and marketing campaigns leading to a
90% reduction in downtime for tele sales
• Developed a model to predict the manpower required to touch base the eligible customers across the month
• Worked in a team to develop a predictive model to score customers basis their buying behavior
• Developed a highly interactive Inbound report to capture relevant metrics and drive decisions basis it
• Design & Built interactive dashboards capturing multiple metrics leading to an increase in the business performance
• Running cross functional projects to increase the profitability, better customer engagement, improve customer
satisfaction
o Risk Based Pricing
o Service to Sales

1kilo.in- Online grocery store April’15-March’16

Role: Founder
• Operations
• Product design (website & Mob App)
• Database architecture & management
• Vendor onboarding

Mu Sigma Business Solutions Private Limited Febrauray’14 – March’15

• Completed entry level mock project
• Successfully completed training in R, SAS, Excel and SQL

Project: Shelf 2.0

Client: US top Casino
Role: Business Analyst
Description:
Worked with a leading Casino company to design Campaign Management system for the existing as well as new customers
• The entire project revolved around segregating the customers from one another based on their historical trips (visit to
a casino), also, the very recent trips very combined and a customer lifecycle was designed where he/she will go
through different phases as the time advances.
PROFILE SUMMARY:
• Various logics were designed to define the different phases of a customer lifecycle
• The entire product was coded using R and RMR (R Map Reduce)
• Hive queries were used to combine the various tables created to obtain the final file

Key Highlights:
• Customer segmentation
• R Map Reduce programming
o Setting up the hadoop environment variables
o Changing the number of keys to optimize the script run time
o Changing the hadoop properties to overcome java heap space error
o Creating Scripts using text editor such as Nano and Provide read, write and execute permission
• Hive programming
o Fetching data on a regular basis to carry out the detail analysis on excel
o Moving data from hadoop directories to form a table in a database

Project: Automation and replenishment logic

Client: US’s Top Retail Store
Role: Business Analyst
Description:
The Project was to automate the manual task involved in transforming the rough data files into a useful document which allows
the client to take important Business decisions
• R scripts were prepared which eventually decreased the transformation from few days to few hours
Replenishment Logic
• This project involved designing the logic for the replenishment of inventory in the stores.

EDUCATION:
• B.Tech (Electrical & Electronics Engineering) from NIT Hamirpur, HP in 2013 with 7.81/10 CGPI
• 12th (Non-Medical) from S.R.D.A.V Public School, Dayanand Vihar, Delhi in 2009 with 86.88% marks
• 10th from S.R.D.A.V Public School, Dayanand Vihar, Delhi in 2007 with 88.88% marks

EXTRA CURRICULAR ACTIVITIES:

• Joint Secretary for annual cultural fest hill’ffair 2012
• Co-ordinator of Electrical & Electronics department (Ojas) for annual tech-fest nimbus 2012
• Joint secretary for annual cultural fest hill’ffair 2012
• Executive member of English club for annual cultural fest hill’ffair 2011
• Executive member of organization club for annual cultural fest hill’ffair 2011
• Co-ordinator of El-Soc (electrical society)
• Member of year and electrical department basketball team
• Member of year and electrical department snooker team

PERSONAL DETAILS:
Date of Birth: 29th Sep’91
Gender: Male
Nationality: Indian
Marital Status: Single
Languages known English and Hindi
Address: New Delhi

Date: 02-Jul-19
Place: New Delhi Gaurav Garg