Professional Documents
Culture Documents
Digital Accounting PDF
Digital Accounting PDF
Background Material
1. Disclaimer
2. Messages
3. Content Sheet
4. Article on “Transformed by Technology – DAAB
Accounting and Assurance”
5. PRESENTATIONS
A) Blockchain in Accounting CA. Gaurav Sangtani
B) Disrupting Internal Audit using Technology – CA. Amit Bajoria
Modern Methods and techniques
To enable greater diffusion of the knowledge among the members through a dynamic
platform, this National Conference on Digital Accounting “Profession 2.0 Taking
Fresh Guard Building Digital Competency” is being organized by DAAB which will
be hosted by Hyderabad Branch of SIRC of ICAI on July 5 and 6, 2019 at Hyderabad.
This is indeed a leading Conference for our members who are driving digital
innovation across organisations and are upskilling to challenge business models and
transform practice areas.
I compliment CA. Manu Agrawal, Chairman DAAB, CA. Dayaniwas Sharma, Vice-
Chairman DAAB and other members of the Board for this excellent initiative.
Further, with the knowledgeable and experienced faculty to deliberate upon these
topics, I am sure that the sessions will be a great learning and knowledge sharing
experience for each participant.
In dynamic and complex digital age, the challenges facing the accounting
profession are unique and unprecedented, and the profession is well
positioned to adapt to the global realities of digital era. Chartered
accountants are committed to life-long professional development –
learning, unlearning and relearning - to keep pace with exponential
changes and harnessing the power of information in a data driven world.
With this message, I would like to wish all the participants, thoughtful
and rewarding sessions in the National Conference.
Accountancy profession sits at the intersection of digitization and global change, and
tremendous opportunities exist for the profession to lead the charge and add
significant value in a time of growing complexities. Digital Accounting and
Assurance Board of The Institute of Chartered Accountants of India is making wide
ranging efforts to ensure that expertise in new dimensions of technology becomes
essential part of professional skill set of our members by bringing out technical
publications and organizing workshops and training programs.
It is indeed very overwhelming for DAAB to organize this National Conference with
an overall objective to further enhance the capabilities of the members in the digital
era. I sincerely hope that the participants will enjoy the deliberations on various topics
of professional interest and get full benefit of the able wisdom of the learned faculties.
Indeed such a dynamic platform will generate key insights and strategies on the way
accountancy profession is evolving in digital era thereby fuelling a wide array of
technology discussions.
I wish to place on record my thanks to CA. Y V Bhanu Narayana Rao, Chairman and
CA. Pankaj Trivedi, Vice-Chairman, Hyderabad branch of SIRC of ICAI for sparing
their valuable time and making efforts for organizing the National Conference. I also
thank the Vice Chairman of the Board CA. Dayaniwas Sharma and other members of
the Board for their active support and co-operation in the activities of the Board.
Today’s times are both an exciting and uncertain time for the accountancy
profession, one that presents opportunities and challenges in equal measure.
Digital Accounting and Assurance Board of ICAI is navigating this rapidly
shifting landscape researching on how emerging technology solutions can be
used to improve efficiency and services within the profession.
I am confident that the deliberations would have practical orientation and the
Conference will be a fruitful, enlightening and educative experience for all the
participants.
On behalf of the Hyderabad Branch of the SIRC of ICAI, I extend a very warm
welcome to all the delegates of the National Conference on Digital Accounting
being organized by the Digital Accounting and Assurance Board and hosted
by Hyderabad Branch of SIRC of the ICAI on July 5 and 6, 2019 at
Hyderabad.
Dear Member,
Many centuries ago, the Greek philosopher Heraclitus famously quoted that “Change
is the only constant in life” and all of us stand testimony to this eternal truth. The need
to plan for and be prepared for Change cannot be over-emphasized. For those who
“Adapt”, will Prosper and those who do not, will Perish. Interestingly, this aspect is
ingrained into our Title. As a CA, Change and Adapt should be our second nature. We
have done this before, and we shall continue to do it again.
Imagine the days when we were first introduced to Computers. For many of us, it
sounded like a great way to play games. It was perhaps a great tool for the students of
science, but what would a CA do with it? However, within a few days, we as a body
were quick enough to realize its vast potential to significantly enhance our ability to
serve the Industry and the profession. Some adapted quickly, and some with some
resistance, but there is no CA today who does not use Computers.
It is now time for us to take fresh guard. Technology has taken a vast leap. Just as
there were fears that computers can render us jobless when they were introduced,
there are widespread apprehensions that Artificial Intelligence will make many
professions redundant. These fears stem from a lack of awareness about the
revolutionary new developments in technology. Learning about them will help us
understand how we can adapt and use technology to bolster the contribution of our
profession to the Industry.
1
Article Published in Background material of ICAI International Conference - 2017
increasingly pushed by clients to provide value added reports, exception
reports, predictive modeling, outlier analysis and developing new business
models to understand risks more comprehensively for being relevant,
competitive in the emerging business context. The profession would be
looked forward to provide more analytical reports to guide the
management, investors and other stakeholders. The profession must
invest in developing competencies in data and analytics to improve audit
process.
Block Chain
IBM Institute for Business Value in its Report “Fast Forward – Rethinking
Enterprises, Ecosystems and Economies with Blockchains” states as follows -
“Blockchains first gained attention as a platform for cryptocurrency.
Blockchain technology is nascent, but other pioneers are already
demonstrating its power to overcome friction.
While blockchains can be extremely powerful in their ability to overcome
friction and improve efficiency, trust and value, businesses must carefully
evaluate where blockchains can provide the greatest gains and where they do
not. They are not simply a modern database replacement; they bring the most
value as a shared system of record. Blockchain-based business networks also
require checks and controls across the system at the same speed to achieve
the full advantage of instantaneous sharing.”
Artificial Intelligence
Predictive models can be used to forecast revenues and also improve fraud
detection by better prediction of fraudulent activities. Similarly, Artificial
Intelligence can examine 100 per cent of the population on a continuous
basis, rather than running a periodical test of details on a sample of the
transactions. Pattern recognition, visualization, benchmarks, etc., can be
incorporated on the top of analytical procedures to greatly increase audit
effectiveness. For internal control system design and implementation, AI-
based continuous control monitoring system can examine the compete
population of records to identify and report violations.
The Board is focusing on issues in accounting and assurance arising from the
high pace of digitization, including use of artificial intelligence in audit, big data
analytics in audit, relevance of sampling, valuation of data as an asset,
impairment testing of digital assets, insurance of data- valuation and premium
fixation, etc. The Board is taking up initiatives to develop knowledge base
through position papers and articles on issues related to impact of technology
on accounting and assurance. The Board is also organizing Roundtable and
developing Video(s) on digital accounting and assurance. The Board is also
conducting online survey with the objective of engaging with members, and
ascertaining their views on potential impact on accounting and assurance due
to the emerging and converging technologies such as, Artificial Intelligence,
Internet of Things, Machine Learning, Block Chain, etc.
PRESENTATIONS
Blockchain in
Accounting
Blockchain in
Accounting
CA. Gaurav Sangtani
National Conference on
The Institute of
Digital Accounting Chartered
Profession 2.0 – Taking Fresh Guard, Building Accountants of
Digital Competency India
Blockchain in
Accounting
GAURAVSANGTANI.com
Blockchain in
Why should I bother about Blockchain ? Accounting
Stay Ahead
of Curve
GAURAVSANGTANI.com
Blockchain in
Why should I bother about Blockchain ? Accounting
Blockchain
Source:
Gartner (2018)
GAURAVSANGTANI.com
Blockchain in
Accounting
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Blockchain in
What is actually Blockchain? Accounting
Blockchain = Ledger
GAURAVSANGTANI.com
Blockchain
Simplified
GAURAVSANGTANI.com
Blockchain
How Blockchain Works? Simplified
Hashing
[XA00PC3BA……]
256 bit
Hash Function
Input Output – Hash Value
Hashing
• SHA256 - Mathematical function which converts any length of digital input into
256-bit string (or say text), which is called Hash.
• Same input used with same hash function will always give same Hash value.
• Just looking at Hash value you cannot figure out what the input was.
• Irrespective of size of input, Hash value will always be of same size (256 bit in case of
SHA256)
• The number of possible outcomes of SHA256 is 2 is to power 256. Which may look
small but is huge, in number it is
GAURAVSANGTANI.com
Blockchain in
How Blockchain Works? Accounting
Encryption
Symmetric-key encryption
Communication
Public Key Private Key
of Key?
Asymmetric-key encryption
Blockchain in
How Blockchain Works? Accounting
Digital Signature
[XA00PC3BA……]
Send it to Hash Function
Receiver
[1100AVSWv45se…..]
Compare
[1100AVSWv45se…..]
Transactions can be
Transactions of two types –
- Transfer Coin
Header transaction Id, time, size etc.
- Create Coin
Mr. A wants to Input Output
transfer coins - Reference to previous transaction - Ms. B’s address or identity,
to Ms. B through which Mr. A has received this is her Public Key
bitcoin which he wants to transfer. - Amount of bitcoin being
- Mr. A’s address or identity, this is transferred
his Public Key
- Amount of bitcoin received in
previous transaction
Digital Signature
Blockchain in
How Blockchain Works? Accounting
Transactions Execution
Digital Signature
- Verifying Identity
- Verifying Balance
GAURAVSANGTANI.com
How Blockchain Works?
Mining
Block
Blockchain
Blockchain in
How Blockchain Works? Accounting
Proof of Work
Hash Value
Hash Value
of Block
of Block
Nonce
Transactions
Block No.
Hash Value of
Previous Block
To Chain Blocks together in Hash Value of Nonce, Transactions
Sequence – Immutability and Block No. – Immutability
- Random Number
- To Satisfy pre-condition of Hash Value i.e.
Number of Zeros in Starting
- Difficulty to maintain time – proof of
work GAURAVSANGTANI.com
Blockchain
Simplified
GAURAVSANGTANI.com
Blockchain in
Accounting
History of Accounting
‐ Every transaction has two sides
‐ Simply a list of ‐ Independent review of
‐ Self Balance
Books and Reports
numbers ‐ Lesser risk of errors/ frauds
‐ Better trust for outside
‐ Can be added up ‐ Can handle larger transactions
stakeholders
‐ Better control by management on books
Single Entry Accounting Double Entry Accounting Independent Audit
‐ Not a complete picture of ‐ Still possibility of error & frauds ‐ Large volume of data
state of affairs for owners ‐ Dependency on Management for limits checking
‐ No Safety Nets
truthfulness of books ‐ Test procedures
‐ Prone to errors & frauds
‐ Problem of Agency
‐ Not fit for bigger businesses ‐ Limitations on outside stakeholders
1494
Luca Pacioli
GAURAVSANGTANI.com
Blockchain in
Accounting
History of Accounting
GAURAVSANGTANI.com
Blockchain in
Accounting
Blockchain in
Accounting
Document Authentication
Hash String
written into Blockchain
Accounting
+ If Hash String
matches,
=
Original document
Invoice authenticity
proved
Auditing
Search for identical
Hash String
Audited
Invoice Hashing
Blockchain GAURAVSANGTANI.com
Blockchain in
Accounting
Document Authentication
• Public vs Private
Blockchain
• Timestamped
• Written at Source
GAURAVSANGTANI.com
Blockchain in
Accounting
Triple
Entry
Accounting
≠ Concept that each transaction
impacts three sides in book
Double Entry Accounting +
One more Entry
GAURAVSANGTANI.com
Blockchain in
Accounting
Blockchain in
Accounting
Mr. A buys goods from
Ms. B for $100
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Blockchain in
Accounting
Blockchain in
Accounting
GAURAVSANGTANI.com
Blockchain in
Accounting
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Blockchain in
Accounting
Transparency
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Blockchain in
Accounting
Scalability
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Blockchain in
Accounting
Acceptability
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Blockchain in
Accounting
Effectiveness
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Blockchain in
Accounting
Blockchain in
Accounting
Disclaimer – Respective logos and screenshots used are properties of respective owners, used here for only educational purposes
Blockchain in
Accounting
Triple Entry Accounting
Disclaimer – Respective logos and screenshots used are properties of respective owners, used here for only educational purposes GAURAVSANGTANI.com
Blockchain in
Accounting
Blockchain in
Accounting
Enable Change,
Be the Change
GAURAVSANGTANI.com
Blockchain in
Accounting
Gaurav Sangtani
FCA, B. Com.
► Amit has been associated with Wipro since Oct 2000. Prior roles held by
Amit in Wipro include:
► Education:
Rajiv Gupta.
CA, CFE, CISA, DISA, CCSA
Global Audit & Risk Director
Diageo Plc
Skype: rajiv.gupta.tccc
E: Rajiv.Gupta@Diageo.com
What we will discuss?
E-wallet fraud
Phishing in Jamtara
These include:
phishing,
site intrusion,
virus, and
ransomware.
In the past three years, Ransomware attacks have increased. In this, the
attacker threatens to publish the data of a person online until a certain amount
of ransom is paid. The attackers demand ransom in bitcoins (a digital currency),
a secure way for accepting this type of payment.
What is a cyber attack?
Cyber Attacks is:
Sim Card Swap attack
SIM swapping, also known as SIM
jacking, is a type of ATO (account take
over) attack during which a malicious
threat actor uses various techniques
(usually social engineering) to transfers
a victim's phone number to their own
SIM card.
Cosmos Bank is country's second oldest and second biggest cooperative bank in terms of financial
set-up (deposits and advances)
This was a pilot project of the global hackers with the Cosmos Bank being a successful test run.
Withdrawals happened on 11th and 13th Aug 2018.
After the malware attack on the critical communication system between various payment gateways
was hacked, the hacker gangs were informed simultaneously in 28 countries and they immediately
started the withdrawals.
The Core Banking System (CBS) receives debit card payment requests via its 'Switching System'.
But during the Malware attack, a proxy switch was created and all the fraudulent payment
approvals were passed through the proxy switching system.
Phishing attack at Wipro in Apr 2019
There were reports about an attack on Wipro system
by major online news portals. Attack as per reported
was a phishing attack and was done by a group through
gift card fraud.
https://timesofindia.indiatimes.com/business/india-
business/wipro-hit-by-advanced-phishing-
attack/articleshow/68915021.cms
Amitabh Bachchan ‘s Twitter Account Hacked!
Engineering students dupe bank of Rs 8.6 crore using e-wallet
A group of five engineering students has robbed a bank of crores by using fake
mobile wallet transactions in four months.
A private sector bank, which had opened its wallet transaction operations in
December 2016, did not realize that there was a basic flaw in their system.
If a customer tried to pay from his own wallet to another wallet holder — and
the latter knowingly or unknowingly had his internet connection switched off —
the one who is transferring the amount did not end up losing any money. Instead,
it was the bank that ended up paying for him. The bank did not realize the fraud
till Rs 8.6 crore was siphoned off.
A probe found that the accused had managed to open around 2000 accounts
across Kolkata and Murshidabad with the bank. Against these accounts, over
18,000 wallets were created.
This Unbelievably Simple Scam Cost The
ONGC ₹ 197 Crores!
In Sep 2015, fraudsters duplicated the e-mail address of an ONGC
employee by just changing the order of ‘ongc’ to ‘ognc’ in the domain name.
A senior police officer said that in the past one year, this trend of getting
access to corporate email addresses mainly from import-export circles has
grown with at least two cases being reported at the cyber police station
each month.
Phishing in Jamtara (250 km from Ranchi)
The Airtel tower in Jamtara sees more than 3,000 outgoing calls a day, almost
all of them to other states. It should be 700-800 at a normal tower.
UP STF analyzing over 2,000 phone numbers linked to call-center fraud and 90%
of them originate in Jamtara.
Cyber criminals, who read up on the online complaints, call up the complainants
pretending to be from the company, “pleading them to take the complaint off
and ask for a settlement amount.” Within a few hours however, instead of
receiving money to the ‘debit card account’, consumers find that more amount
has been debited from their account.
Take Away!
Take Away…
With the programs such as Digital India in place, more Indians are surfing the
Internet and hence, it is crucial to put critical infrastructure in place to
predict and prevent cybercrimes.
# 1: DON’T BE OVERCONFIDENT
Humans are the weakest link in your security defense: with a single click in an
email they can open the door for hackers.
The best way to improve your data security is to train your employees on best
security practices. Educate them so they can recognize and avoid cyber threats
like phishing and scams.
Cyber & Data Security Measures…contd.
# 3: CREATE SECURITY POLICIES & ENFORCE THEM
# 5: BACK UP YOUR DATA
# 7: FOLLOW THE BASICS OF ONLINE SHOPPING
Never do it from a device that isn’t yours or on a network you don’t own.
Make sure you’re the only one spending your money by:
Using safe network
Employing strong passwords (password managers FTW!)
Being careful about which websites you shop at
# 9: RECEIVED A FRIEND REQUEST ON SOCIAL MEDIA? BE CAREFUL!
Who’s looking over your shoulder? Did you know that bystanders or co-workers
can steal your passwords only by peeking at what you’re typing?
Take a look around and make sure everything’s safe before typing a password.
Cyber & Data Security Measures…contd.
# 11: DO USE HTTPS
How can you tell if a website can securely handle your data?
Check if it starts with https.
The added “s” is key here. A website starting with https encrypts the data
you put in the website and the data you get from it, so that no one can
eavesdrop or tamper with the data flow.
If a website doesn’t start with https, don’t give them confidential info
(card details, social security number, address, etc.).
Cyber & Data Security Measures…contd.
# 12: BE CAREFUL OF ONLINE ADS
Attackers can inject malicious code or malware-filled ads into legit online
advertising networks and websites.
This tactic is called malvertising and it can get your computer infected
with all sorts of malware, Trojans, and so on.
How it happens: you browse your favorite website and there are many ads
on it. But one is infected. The malicious code in the ad will search for
vulnerabilities in your system. If it finds one (and it’s not difficult to do
so), it’ll infect your computer with malware.
What to do?
Use an adblocker.
Use a reliable antivirus.
Rajiv Gupta.
CA, CFE, CISA, DISA, CCSA
Global Audit & Risk Director
Diageo Plc
Skype: rajiv.gupta.tccc
E: Rajiv.Gupta@Diageo.com
Digital Branding for the CA Firm
within the ambit of ICAI regulations
- Anurag Singal |CA | MBA-IIM Ahmedabad
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
2
Regulations - ICAI
THE FIRST SCHEDULE : PART I of CA Act, 1949
Professional misconduct in relation to CAs in practice
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
6
Competitive Landscape for Practising CAs
Today there are over manifold full service accounting firms. This means there
is absolutely NO competitive advantage in calling yourself a full service firm.
Decision makers and influencers are more likely to connect with individuals than
brands which leads to networking opportunities, personalized conversations, and
new business opportunities for the individual and the wider firm.
Each layer provides the firm with a different/new opportunity to create and relay
content
Probability % - Channel Type used by Buyers to research
a business challenge/evaluate service providers
Source: HingeMarketing
WHY DO ACCOUNTING FIRMS USE SOCIAL MEDIA?
Targeting prospective clients using social media?
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
20
• Content is king on the internet, and key to the online marketing
efforts of any CA firm.
• Content marketing is a buzzword that most firms are aware of,
but aren’t great at implementing.
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
22
Guidelines for Website-ICAI
If you can’t provide that experience, you can’t win them over
Need for Segmentation
https://www.holdenmoss.com/medical
Guidelines for SEO -ICAI
ICAI Regulations allow listing on suitable search engine
It’s important to note that accounting clients also search for specific
topics online: accounting issues they’re dealing with, help with
interpreting new regulations or trying to solve business problems.
Duplicate Content is a No No
- Google, like real people, likes original content.
What difference can Chatbots make?
Chatbots -> Extension of a firm’s customer service offering
a) Instill the brand’s personality
b) Provide helpful information.
Consider this , when used on a firm’s home page, chatbots can converse
with a first-time visitor and answer questions or point them in the
direction of the information they need.
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
38
Why Is Blogging for CA Firms Worthwhile?
Often I get told that CA Firms “get all their clients from referrals” and
therefore digital strategies are a colossal waste of time and effort.
Let's ask a simple question: what's the first thing someone's going to do if
they are referred to you or become interested in engaging you?
Answer: Google!
And when they find your site (which they will) are they going to find:
a) Vibrant active series of blog posts on topics that interest them; or
b) “latest updates” section with a 24 word #humblebrag article about
something that happened 19 months ago?
Done right, blogging does your lead generation for you and helps
bring qualified visitors to your site, some of whom may become
clients.
Source: HubSpot
A blog is a long term investment
Your blog is an asset. Over time it does more and more work for you.
Why? Most firms aren’t creating the right kind of content with the right mix.
They’re stuck creating boring monthly tax updates that don’t provide any
value.
Your prospects are looking for thoughtful, meaningful, and extremely insightful
content that answers their questions and solves their problems.
Create a cornerstone asset. A BIG piece of content that serves as your main
lead driver - purchase price allocation, maybe good will impairment which are
all part of business evaluations, or ways to determine my business value
a) 2,000+ words
b) Showcase the firm’s deep expertise within a topic.
Once you have published it on your website
1. Send an email to your email newsletter list with the article or a link
to it (only the people who care about this topic please)
2. Publish the blog again on LinkedIn Pulse
3. Made a video of the blog
4. Recorded the audio of the blog as a podcast
5. Published the blog on Medium
6. Post the blog on your social media handles
7. Have all of your relevant staff share the post on social media
Source: TheProfitableFirm.com
Infographics
Why Infographics?
• Infographics offer an easy way for readers to review — and
quickly grasp — visualized data.
• They are an engaging way to educate clients and prospects
and share your knowledge.
• Infographics are easy to share through email, on your website
or through social media.
Source: Visual.ly
Source: TOI
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
50
• Q. Whether a Chartered Accountant in practice can give
public interviews and also whether he can furnish details
about himself or his firm in such interviews?
A. Chartered accountant in practice can give public interviews.
While doing so, due care should be taken to ensure that such
interviews or details about the members or their firms are not
given in a manner highlighting their professional attainments,
which may hit clauses (6) and (7) of the First Schedule of the
CA Act.
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
53
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
54
Webinars Help You Connect With Target Audience?
In this era of constant stimuli and distraction, making yourself or your firm visible
and memorable is key.
Webinars, remind existing clients and referral sources that you are still available
and staying current.
As for potential clients, you are communicating that you enjoy sharing your in-depth
knowledge and experience with others.
Webinars Help You Become the Authority?
Like blog posts, webinars are a platform to help you become the
authority on a topic or subject
Let’s say you practice GST and you give a monthly webinar about
recent updates. Potential clients who have been delaying action or
referral sources looking to outsource a complex case may be tuning
into your discussion. Your consistent education develops and further
establishes you as an authority on the subject matter, resulting in
more inquiries and business.
You should convert your webinar information into blog posts each
time you host a presentation and also post the video on YouTube
WhatsApp Groups
Telegram Channels
Google Groups
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
58
5 Reasons to Set Up a Google My Business Profile
#5: Get valuable insights on how people find your business and
interact with your content, through reports and dashboards.
Implementation Steps
• 90% of internet searchers read online reviews before visiting a business and
that those searchers trust online reviews as much as personal recommendations
• Positive comments from clients produce an ~ 20% increase in conversions
• Conversely, 22% of searchers won’t call your business (convert) after reading 1+
negative review
• 4 or more negative reviews can decrease your conversion rate up to 70%
Contents – Digital Branding for the CA Firm
SECTION
Implementable Options
• Website | SEO | AI powered Chatbots
• Blog Posts - Social Media | Infographics | Email Newsletters
• Videos & Client Testimonials
• Webinars
• WhatsApp | Telegram | Google Group
• Google Business Listings
Summing Up
62
Summing Up
Digital Approach will involve series of bespoke filters
• Existing Service
Providers
• Time • Website
• Potential • Webinar
Key • Money Revenue • Blog
Variables • Podcasts
• ‘Pain Points’ • Whatsapp
• Emails
• Willingness to
switch
Strike Zone
[] 64
ARE YOU MARCHING AHEAD WITH THE
TECHNOLOGY?