SAPANG BATO NATIONAL HIGH SCOOL

SENIOR HIGH SCHOOL- TVL DEPARTMENT

SCHOOL YEAR 2019-2020
___________________________________________________________________
HOUSEKEEPING

Grading Lesson/Topics Competency No. of CODE

Period Teaching
Days
1st LESSON 1: PROVIDE LO 1. Handle housekeeping Week 1 TLE_HEHK9
quarter HOUSEKEEPING SERVICES TO requests 6 days -12HSIa-c-1
GUESTS (HS) 1.1 Discuss implementing Hotel 12 hours
1. Hotel Codes, rules and Codes, rules and regulations
regulations
2. Basic Skills needed of a 1.2 Explain different skills of
good housekeeper good housekeeper needs such
2.1. Intrapersonal skills as inter and intrapersonal skills
2.2. Interpersonal skills
3. The Housekeeping 1.3 List down and describe the
Department basic functions of each
personnel in the housekeeping
department
4. Nature and scope of guest 1.4 Discuss nature and scope of
room cleaning care and guestroom cleaning, care and
maintenance maintenance
4.1. Cleanliness and
orderliness
4.2. Safekeeping of lost
and found items
4.3. Provision of other
services to house guests
4.4. Attending to other
guests’ needs and concerns
5. Bedroom and bathroom 1.5 Enumerate bedroom and
amenities bathroom amenities offered in
an institution
6. Procedural requirements in 1.6 List down procedures in
handling guests’ requests conducting room check, turn
related to housekeeping down and make up beds

1.7 Demonstrate proper

handling of guests’ requests in
housekeeping following safety
and security standards
 LO 2. Advise guests on room Week 2 TLE_HEHK9
and housekeeping equipment 2 days -12HSId-2
4 hours
2.1 Describe and explain the use
7. Types and uses of different of different types of
housekeeping and front housekeeping and front office
office forms forms

8. Institutional house rules 2.2 Provide guest orientation on

and procedures for: house rules and use of hotel
8.1. Guests safety and tools, materials, equipment, and
security other amenities

8.2. Use of tools, materials,

2.3 Practice proper handling of
equipment, and other
clients’ queries through
amenities
telephone, fax machine, e-mail,
9. Handle clients’ queries etc.
through telephone, fax
machine, e-mail, etc.
2.4 Identify common problems
10. Common problems
related to Housekeeping
related to housekeeping
Services
11. Handling different
2.5 Observe proper handling of
problems in Housekeeping
different problems in
Services
Housekeeping Services

LESSON 2: PREPARE ROOMS LO 1. Set up equipment and Week 3 TLE_HEHK9

FOR GUESTS (RG) trolleys 4 days -12RGIe-f-3
1. Types and uses of different 1.1 Identify and explain the 8 hours
cleaning tools, materials, and different types and uses of
equipment for room servicing cleaning tools, materials and
equipment for room servicing
2. Proper use and selection 1.2 Correctly select and
of tools, materials, and demonstrate proper use of
equipment according to task tools, materials, and equipment
requirement according to task requirement
3. Setting of trolley/caddy 1.3 Properly set trolley/caddy
with cleaning materials with cleaning materials
according to needs and with according to needs and with the
the institutional standards institutional standards
4. Safety measures and 1.4 Observe safety measures
procedures in handling and procedures in handling
cleaning tools, equipment, cleaning tools, equipment, and
and other supplies other supplies
5. Basic terminologies used in LO2 Access rooms for servicing Week4 TLE_HEHK9
Housekeeping 2.1dentify important 2days -12RGIg-4
5.1. Room status and door terminologies used in 4hours
signs housekeeping such as room
5.2. Types of guests status, door signs, guest’s type,
5.3. Classification of guest and guest room classifications
rooms 2.2 Observe guests’ safety and
6. Provision of guests safety security in hotel establishment
and security in hotel
establishment

7. Types and sizes of linens, LO 3. Make up beds 3.1 Identify Week 5 TLE_HEHK9
pillows, and bed sheets 8. different types and sizes of 6 days -12RGIh-j-
Procedures in conducting 8.1. linens, pillows, and bed sheets 12hours
Room check
8.2. Turn down and make up 3.2 Correctly follow proper
beds and cots procedures in conducting room
check, turn down and make up
beds and cots
9. Replenishment of bed 3.3 Replace bed linen in
linen in accordance with accordance with establishment
institutional standards and standards and procedures
procedures

LO 4. Clean rooms Week 6 TLE_HEHK9

10. Tools, materials, supplies, 4.1. Identify tools, materials, 4 days -12RGIIa-b-
and equipment used in supplies, and equipment needed 8hours 6
cleaning guest rooms in cleaning guest rooms
11. Standard operating 4.2. Follow standard operating
procedures in institutional procedures in institutional
cleaning cleaning
12. Common insects and 4.3. Identify common insects
pests and their control and pests and their control
measures measures
12.1. Rats and rodents
12.2. Roaches
12.3. Flies
12.4. Mosquitoes
13. Minor and major hotel 4.4. Give minor and major hotel
room defects and repair room defects and repair
14. Hotel management 4.5. Observe hotel management
safety practices and safety practices and procedures
procedures
LO 5. Clean and store trolleys Week 7 TLE_HEHK9
and equipment equipment 4days -12RGIIc-d-
15. Proper handling and 5.1. Perform proper handling of 8hours 7
storing of trolleys and other trolleys and other equipment
equipment
16. Sanitizing and keeping 5.2. Observe proper cleaning of
cleaning materials and tools, materials, and equipment
equipment according to according to standards and
manufacturer’s operating procedures
procedures and
establishment standards

17. Safe keeping practices in 5.3. Practice safekeeping

accordance with practices in accordance with
establishment standard establishment standards

LESSON 3: CLEAN PREMISES LO 1. Select and set up Week 8 TLE_HEHK9

(CP)
1. Common cleaning tools
and equipment and their
proper uses and functions
2. Safety and security in using
the cleaning tools and
equipment
3. Dry and wet
agents/chemicals commonly
used in cleaning
4. Personal Protective
Equipment and its proper use
and function
equipment and materials 2days -12CPIIe-8
1.1 Select appropriate cleaning 4 hours
tools and equipment with their
proper uses and functions
1.2 Follow safety and security
measures when using cleaning
tools and equipment
1.3 Identify and use dry and wet
cleaning agents/chemicals for a
particular task
1.4 Select and use Personal
Protective Equipment based on
the task requirement

LO 2. Clean dry and wet areas Week 9 TLE

5. Common problems related 2.1 Identify common problems 6 days E_HEHK9-
to scheduling and performing related to scheduling and 12 12CPIIf-h-9
cleaning tasks performing one’s task hours
6. Possible inconvenience 2.2 Consider possible
and hazards in working area inconvenience and hazards in
7. Policies and procedures working area
related to cleaning 2.3 Observe implementing
operations policies and procedures related
to cleaning operations
8. Proper disposal of used 2.4 Practice proper disposal of
chemicals in accordance with used chemicals in accordance
manufacturer’s instructions with manufacturer’s instructions
and environmental legislation and environmental legislation
requirements

LO 3.Maintain and store Week 10 TLE_HEHK9

cleaning equipment and 4 days -12CPIIi-j-
chemicals 8 hours 10
9. Proper use and 3.1 Use and maintain cleaning
maintenance of cleaning tools, materials, and equipment
tools, materials, and effectively in accordance with
equipment in accordance the manufacturer’s instructions
with the manufacturer’s and hotel standards
instructions and hotel 3.2 Perform institutional routine
standards maintenance with standard
10. Institutional routine operating procedures
maintenance with standard 3.3 Identify and report common
operating procedures problems in cleaning tools and
 11. Common problems in equipment
cleaning tools and equipment 3.4 Observe safety procedures in
12. Safety procedures in safekeeping of cleaning tools,
safekeeping of cleaning tools, equipment, and chemicals
equipment, and chemicals following the security standards
following the security
standards

LESSON 4: PROVIDE VALET / LO 1. Display professional valet Week 11- TLE_HEHK9

2ND BUTLER SERVICE (VS) standards week 13 -12VSIIIa-f-
Quarter 1. Basic roles of valet and 1.1 Discuss basic roles of valet 12 days 11
butler service within the and butler service within the 24 hours
Philippine hospitality industry Philippine hospitality industry
2. Building rapport through 1.2 Establish rapport and
oral and written enhance feelings of goodwill
communication between the guest and the
establishment through principles
of good communication in
accordance with the
establishment standards
1.3 Practice good grooming and
3. Personality development personal hygiene of valet service
3.1. Good grooming provider
3.2. Personal hygiene 1.4 Access and utilize
4. Procedures in performing knowledge of individual guests
valet services to provide personalized and
4.1. Picking up laundry quality valet service
4.2. Checking laundry for
possible damage 1.5 Follow standard operating
4.3. Sorting, endorsing, and procedures in keeping laundry
delivering of laundry area clean in accordance with
5. Procedures in keeping the establishment standards 1.6
laundry area clean in Prepare reports and
accordance with the endorsements of valet service
establishment standards provider
6. Reports and
endorsements of valet
service provider

LO 2. Care for the guest Week 14- TLE_HEHK9

property week 16 -12VSIIIg-j-
7. Packing, unpacking, 2.1 Perform packing, unpacking, 8days 12
storing, and preparing of storing, and preparing of guest 16 hours
guest luggage management luggage management
8. Institutional standards in 2.2 Observe institutional
preparing of standards in preparing of guest
8.1. Guest clothes 8.2. Shoes clothes and shoes 2.3 Make
9. Basic darning and mending simple repairs on cloth and linen
for clothing and linen in accordance with the
10. Repair of other establishment procedures 2.4
accessories Value the set ethical standards
11. Ethical Standards for for guest security and
guest security and confidentiality
confidentiality
LESSON 5: LAUNDRY LINEN LO 1. Process laundry items Week 17- TLE_HEHK9
AND GUEST CLOTHES (LL) week 18 -12LLIVa-f-
1. Types of linen used in 1.1 Identify and explain types of 12days 13
housekeeping linen used in housekeeping 24 hours
2. Principles of laundering 1.2 Discuss the principles of
2.1. Collection and laundering such as collection
transportation and transportation, arrival, and
2.2. Arrival sorting
2.3. Sorting
3. Types and usage of 1.3 Give the types and usage of
washing machines and dryers washing machine and dryers
used in housekeeping used in housekeeping
4. Types and usage of 1.4 Identify and discuss the
chemicals and cleaning types and usage of laundry
agents chemicals and other cleaning
agents
5. Classification and usage of 1.5 Enumerate and discuss the
stain-removing agents classifications and usage of stain
removing agents
6. The wash cycle and its 1.6 Explain the wash cycle and
importance its importance
7. Laundry procedures for 1.7 Follow laundry procedures
different fabrics for cotton, silk, wool, and
7.1. Cotton synthetics
7.2. Silk 1.8 Perform laundry methods
7.3. Wool accordingly
7.4. Synthetics
8. Laundry methods based on
8.1. Fiber and fabric
8.2. Dye fastness
8.3. Amount of soilage
8.4. Washing instructions
9. Principles and procedures 1.9 Observe principles and
in ironing and pressing procedures in ironing and
clothes and linens pressing clothes and linens
10. Types of ironing 1.10 Explain the types of ironing
equipment, tools, and equipment, tools, and materials
materials and their proper and their proper usage
usage
11. Folding methods and 1.11 Demonstrate correct
techniques folding methods and techniques

LO 2. Package and store laundry Week 19- TLE_HEHK9

12. Important forms for
packaging and storing of
laundry items 13. Ideal
standards of packaging and
storing of laundry items 14.
Procedures in storing guest
items 20 -12LLIVg-j-
2.1 Identify forms needed for 8days 14
packaging and storing of laundry 16 hours
items 2.2 Explain ideal standards
of packaging and storing of
laundry items 2.3 Discuss the
procedures in storing guest
 laundry in accordance with
the establishment standards
or guest request 15. Delivery
of laundry items
PREPARED BY: JOYCE M. MUNDIA, LPT
HOUSEKEEPING 2019-2020
laundry in accordance with the
establishment standards for
guest requests 2.4 Observe
correct delivery of laundry items
to guests