TEAM PERFORMANCE

Dr. Meenakshi Khemka

 Team Performance

Factors that affect team performance:

Clarity of the team’s goals in terms of

expectations and priorities;

How work is allocated to the team;

How the team is working (its priorities) in terms

of cohesion, ability to handle internal conflict
and pressure, relationships with other teams
 Team Performance

Extent to which the team is capable of managing

itself – setting goals and priorities, monitoring
performance;

Quality of leadership – even self-managed
teams need a sense of direction;

Level of skill possessed by individual team
members (including multi-skilling);

Systems and resources support available

Need to have the necessary mix of skills and
abilities and to be mutually accountable for the
outcome
 Team Competencies

Interpersonal understanding

Influence

Customer service orientation

Adaptability
 Team Competencies

Teamwork and cooperation

Oral communication

Achievement orientation

Organizational commitment
 Types of Teams

Organizational teams

Work teams

Project teams

Ad hoc teams

 Team Performance Management
Processes

Team performance management activities follow

the same sequence as for individual PM:

agree objectives

formulate plans to achieve objectives

implement plans

monitor progress

review and assess achievement

redefine objectives and plans in the light of
review
 Team Performance Review

The agenda for such meetings could be as

follows:
1. General feedback review:
 progress of the team as a whole
 problems encountered by the team that
have caused difficulties or hampered
progress
 helps and hindrances to the operation of
the team
 Team Performance Review

2. Work reviews:

 how well the team has functioned

 review of the individual contribution made

by each team member – peer review

 discussion of any new problems

encountered by individual team members
 Team Performance Review

3. Group problem solving:

 analysis of reasons for any shortfalls or

other problems

 agreement of what needs to be done to

solve them and prevent their recurrence

 Team Performance Review

4. Update objectives:

 review of new requirements, opportunities

or threats

 amendment and updating of objectives

and project plans

 Peer Review

Overall contribution to team performance

Contribution to planning, monitoring and team
review activities

Maintaining relationships with other team
members and internal/external customers

Communicating

Working flexibly (taking on different roles in the
team as necessary)

Cooperation with other team members
Peer reviews can form part of a 360-degree
feedback process
 THANK

YOU

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13 Performance Management