Claudia Carolina Vera Ibañez

Bachelor’s Degree in Management & Touristic Services

La Perla St. 573 Santa Inés, 13011
Trujillo – Trujillo – La Libertad
Phone. +51-955435663
claudia_3089@hotmail.com

Profile:
Bachelor’s Degree in Management and Touristic Services in Universidad Privada del Norte.
I have learned to apply both theoretical and practical knowledge about standards and
procedures in the hospitality industry. More importantly, I am passionate about tourism and
hospitality. As a human being, I am in a constant process of learning and improvement, and
can therefore get involved either as part of a group, or as a leader. I am a quick learner,
focused on customer service, and oriented to human resources development.

Objective:

Looking for a career improvement that would let me further develop my skills, and allow me
to apply my professional knowledge and work experience. Plus, I’m willing to learn about
other hospitality standards and procedures customary in other regions.

Personal Details:

Marital Status : Married

Birth Date : July 8th 1989

Birth Place : Trujillo – La Libertad

Age : 30 years

Nationality : Peruvian

ID : 45800768
Education

May 2014 Educa Online

- SABRE: Basic Level

Sept. 2012 Universidad Privada del Norte

- Employability Workshop

Aug. 2009 – Feb. 2014 Universidad Privada del Norte

- Management & Touristic Services Degree

Languages

May 2013 ECPE Preparation

October 2008 Methodology Course

May 2007 El Cultural Centro Peruano Americano

English – Language Awareness

Feb. 2004 – May 2007 El Cultural Centro Peruano Americano

English – Basic to Advanced Level

Hotel Software
INFHOTEL
SHIOL
ARION

Professional History

Titilaka Hotel*****, Puno – Perú

Experience Manager January 2018– March 2019

 Highly focused in travelers’ experience.

 Guarantee a positive experience during travelers’ stay.
 Manager on duty.
 Lead service areas: front desk, housekeeping, excursions, operations and F&B department.
 Interaction with travelers from check in to check out.
 Responsible on-site inspections.
 Continue duties as Customer Service Manager.

Customer Service Manager November 2016– December 2017

 Supervise the development of the hotel in service areas: Front Desk, Housekeeping,
Excursions, Operations, Food & Beverage department.
 Provide help and support to employees.
 Follow- up of supplying for operations in all service areas.
 To establish work and training plans and to evaluate its development in service areas.
 Follow- up of customers’ special requests and complaint management.
 Weekly meetings with team leaders to improve service.
 Follow-up of maintenance projects that involves general state of the facilities in the hotel.
 Human Resources: recruitment and training mainly. Also positive work atmosphere’s
assurance.
 Effective communication with Administrative Areas such as: Security, Logistics,
Mainteinance, Human Resources and IT.
 Assistance to Resident Manager in specific tasks such as: Safety and Health Program,
Training Program, Performance Evaluation.
 Manager on Duty if the Resident Manager is absent.
 Occupancy report to all areas so shifts can be scheduled.

Titilaka Hotel*****, Puno - Perú

Front Desk Manager July 2016– October 2016

 Ensure front desk is tidy and has all necessary stationery and material.
 Train, supervise and support front desk staff: butlers and administrative assistant.
 Schedule shifts
 Handle complaints and specific customers’ requests.
 Recruitment.
 Weekly meetings with the team to improve service.
 Booking and customers’ information insertion in SHIOL.
Maresta Lodge Hotel***, Nuevo Chimbote - Perú
Manager October 2015 – July 2016

 Supervise the development of the hotel in all areas.

 Marketing & Sales responsible.
 Control of the general state of the facilities and maintenance, as well as operation and
supplying in all the areas.
 Establish work plans and to evaluate its development.
 Establish differentiated rates according to companies’ average overnights.
 Human Resources: recruitment, training, procedures, allowances and so on.
 Calculate the employees’ salaries.
 Follow-up of payment to suppliers and credit control.
 Control of incomes and debits.
 Present to General Manager, a Manager Report including occupancy, sales in each outlet
and hotel incidences.

Los Conquistadores Hotel***, Trujillo - Perú

Operations Manager January 2015 – July 2015

 Manage hotel daily operations.

 Design politics, procedures and speechs for the organization.
 Personnel management (distribution of functions, lunch/dinner break, uniforms, shifts).
 Recruitment.
 Lead the team.
 Monitor requirements of the areas.
 Customers assistance and complaints and requests management.
 Generate Weekly Reports: incidents, failures/improvements, operation changes.
 Manage and generate reports of facilities status.

Costa del Sol Hotel*****, Trujilllo - Perú

Receptionist/ Reservation Agent/ Night Auditor November 2012 – December 2014

 Receptionist: working with software such as SHIOL and ARION. Main procedures such as
check in, check out and guest service.
 Reception headquarters support, and reservations credit control.

 Reservation agent: insertion of extranet reservations like Booking, Despegar, Expedia and
others. Online, mail and phone reservations management.
 Night supervisor and auditor: reports of average rates, daily bills, rooms’ charges and others.
Daily Manager Reports about shift incidences. Supervise employees during their shifts.
Supervise the kitchen during the production of bread and pastry, and other food to be served
as part of the included buffet breakfast. Supervise the waiter/waitresses before and during
the breakfast service. Keep communication with employees of all hotel areas.

Los Conquistadores Hotel***, Trujillo - Perú

Receptionist/ Reservation Agent/ Head Receptionist February 2010- June 2012
July 2012 – October 2012

 Development as a receptionist and reservation agent, working with INFHOTEL software.

 Support to accounting area with credit control to travel agencies and enterprises.
 Supervisor for Group Reservations in lodging and Food & Beverage Orders.
 New Employee Trainer.

Moche Tours Travel Agency, Trujillo - Perú

Trip Organizer/ Touristic Packages Design January 2009 – August 2009

 Design Package Tours according to customers’ requirements throughout Peru for

individuals, groups and prom trips.
 Efficient communication with tour operators and hotels/restaurants where the packages
were offered.

Pullman Hotel***, Trujillo - Perú

Receptionist/Night Auditor November 2007- December 2008

 Check in / Check out Procedures & Billing.

 Basic tool used: Maincourante.
 Night auditor checking the billing of the day, and guest charges.
 Housekeeping Inventory for Group Reservations.
 New Employee Trainer.
 Traducciones y Subtítulos, Trujillo - Perú
Translator (Online job) January 2007- August 2007

 Use of SubRip Software to extract English subtitles from movies and series in order to
translate them to Spanish.

Others: Participations
 Workshop about First Aid.
 Participant in the IX International Workshop of Hospitality and Tourism organized by
Universidad San Martín de Porres in Lima, Peru (2014).
 Former associate of NGO Wachaque Chimora in the touristic beach Huanchaco, Trujillo.
 Speaker in talks about Labor Experience, English: The key to succeed, Tips for an
efficient performance in hospitality industry; in Universidad Privada del Norte – Trujillo,
ISTP Ciro Alegría Bazán - Chepén and Universidad San Pedro – Chimbote.
 President at the First Student Council in Management & Touristic Services during the
Semester 2011-I and 2011-II.
 Speaker in training of Hygiene and Food Manipulation; and, Environmental Management
as a student of Management and Touristic Services.

Work References
Mss. Virginia Mamani / Resident Manager / Titilaka Hotel
Phone: 974669883

Mr. Iván Noriega / Administrative Manager / Titilaka Hotel

Phone: (51) 947739688

Mr. Renzo Muro / CEO/ Maresta Lodge Hotel

Phone: (5143) 310055

Mss. Lidu Guzmán / Consultant / Maresta Lodge Hotel

Phone: (51)951553388

Mr. Alexander Carmelino / Manager/ Costa del Sol Trujillo Hotel

Phone: (5144) 484150 – (51)978720345
Personal References

Mss. Miriam Gayoso Paredes /Former Principal at the career of Management and Touristic
Services / Universidad Privada del Norte/ Present: Tourism Assistant Manager/ Municipalidad
Provincial de Trujillo
Phone: (51) 948927035
Mail: miriamgayoso@hotmail.com

Mss. Leonor Janampa Vidal / Thesis Advisor and Professor in Management and Touristic
Services/ Universidad Privada del Norte
Phone: (51)949376242
Mail: edelmira.janampa@upn.pe

Mr. Aldo Minchola Alza /Former Front Desk Manager/ Hotel Costa del Sol Trujillo
Phone: (51) 986352617

Emergency Contact
Ms. Marcia Ibañez Plasencia / Mother
Phone: (5144) 223194 / (51) 948865178
Address: 573 La Perla Street - Santa Ines / Trujillo

Mr. Julio Vera Urquiza / Father

Phone: (51) 943938344
Address: 237 El Cairo Street – San Salvador / Trujillo

Personal Interests

 Travel and cultural interchange.

 Photography.
 Founder and travel blogger at “Mi vida en travel”
 Volunteering.