Memorandum of Understanding between

Seller Seva.com (Service Provider)

&
Seller/Client (Please fill in your Legal Name)
This Memorandum of Understanding is made on 29/5/2018 at Delhi, India, between
(Sellerseva.com) having its Aya Nagar Delhi

AND

Seller ( ), having its registered offi……………………………

Purpose of this MOU

Basic Overview:
Seller Seva.Com (Service Provider) will provide remote assistance support to Seller/Client
(Please fill in your Legal Name) on these platforms i.e ,Club Factory Only and This intensive
and dedicated service is focused on increasing the sales and health of your account that will
eventually lead towards the desired goals. The scopes of the services are given below. Detailed
description of each service and TAT for each is mentioned in the Standard operating procedure
attached.

Service Offered
S. No Service Remote Service offered

Listing products on Sellers have raw feeds which will be made available to the
1. Market Place Seller Remote Assistant who can use multiple mechanisms –
Central listing loader, flat file formats and 1x1 methods to upload
products.

Price and quantity will be made available through excels

Update price and
2. and calls to Remote Assistants. Sellers will be informed in
quantity
case of reducing inventory or pricing errors. They will also
buildrules as per seller requirement.

3. A-Z Claim Management

Payment Reconciliation Service Provider will represent cases against A-Z claims
4. filed by the buyer either to get them closed or funded by

5. Sale Boosting
 6. Deals & Promotion Service Provider will manage deals & promotions as an
when they are active on Market Place India

Remote Assistants will respond to buyer and Market Place

Buyer – Seller CS queries within 24 hrs as per Market Place’s policy on
7.
communication contact response time. SPs will provide information in
requisite formats and in time to protect sellers from
negative ratings

S. No Service Remote Service offered

Listing & Cataloging on Sellers have raw feeds which will be made available to the
1. Market Places Remote Assistant who can use multiple mechanisms –
listing loader, flat file formats and 1x1 methods to upload
products.

Price and quantity will be made available through excels

Update price and
2. and calls to Remote Assistants. Sellers will be informed in
quantity
case of reducing inventory or pricing errors. They will also
build rules as per seller requirement.

4. Digital Promotion Service Provider will create and manage promotions when
they are active on as per seller requirements.

5. Value Added Services Service Provider will work on infringement, brand

approval & category approval on behalf of sellers

6. Product Listing Ads Service provider will create and manage ad campaign and
update seller about the performance of the campaign

7. Ticketing Remote Assistants will create and respond to various

queries based as Ticketing.
Terms and Conditions:

Pricing:

Service Service Fee

Club Factory. 6000 + 18% gst=7080

Conditions:
• Invoice will be raised every month to the seller and the seller has to pay the invoice amount

Risk and Mitigation of Risk:

• All the remote assistants working in Seller Seva .comwill sign a Non-Disclosure
agreement with Market Place to ensure that the information handled by them is
kept confidential.
• Passwords to login will be kept confidential.
• Service Provider will sign a MOU with the sellers which will have a defined
responsibility of the seller and Seller Seva.com
• Service Provider will mitigate to the maximum of the monthly commission it
receives from the seller due to any loss suffered by the seller due to Service
Provider’s negligence.

Registration – Sub account credentials

The seller has to create a sub account credential to Service Provider so that Service
Provider can fulfill its activities as per the agreed terms and conditions.

Seller Seva.com (Please fill in your Legal Name)(Service

Provider) (Seller)