Stop Avast 2019 Blocking a Program, Website or Internet

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How to Stop Avast 2019 from Blocking (Unblock) a Program,

Website or Internet
 January 7, 2018  66 Comments Paul B.

Sometimes Avast Antivirus may be blocking

you from running a program or accessing a
web page, which you know is totally safe.
Usually, it’s because of the low application
occurrence within the Avast community.
Therefore, Avast can’t properly tell if the
program is safe or not, and will try to protect
you.
Also, Avast detects so-called ‘Potentially
Unwanted Programs‘, which are actually
wanted in some cases, and so-called ‘False-
Positives‘, which means the program is safe but Avast’s detection is wrong.
Unfortunately this often happens with popular games and services like League of
Legends (LoL), Steam, GoG Galaxy, Minecraft, uTorrent, BitTorrent, Windows
Update, Google, Java, Chrome and other launchers which are being often
updated. Usually the false-positive detection lasts only a few hours, but can be
very annoying.

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Stop Avast 2019 Blocking a Program, Website or Internet

Quick Summary

1. Make sure the blocked file or webpage is not malicous by testing it at www.virustotal.com

2. Add it as exception by going to Avast user interface » Settings » General » Exclusions

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Stop Avast 2019 Blocking a Program, Website or Internet

Solution/Fix for the Invalid Certificate Issue Caused by the HTTPS Scan

Recently a lot of Avast users (especially the ones running Windows XP) are Ask Us On Facebook

experienced an issue when Avast has been blocking several major websites
because of the invalid cloudflaressl.com certificate. The full message on the pop-
up is ‘Avast Web Shield has blocked access to this page because the following
certificate is invalid: [name of the certificate]‘.

To fix this try one of the following actions:

Update your Avast to latest version available

Disable HTTPS scanning by going to settings » Active Protection » Web Shield » Customize » Main settings » Un-
check ‘Enable HTTPS scanning‘ and restart your computer

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Stop Avast 2019 Blocking a Program, Website or Internet

Disabling HTTPS Scanning in Avast 2018 Web Shield Settings

Solution/Fix When Avast is Blocking Internet Connection Completely

Sometimes Avast may even block completely the Internet access so user is not
able to visit any website. If this happens to you, try one of the following actions:
Update your Avast to latest version available

Repair your Avast installation by going to Programs » Uninstall a program » Avast » select Repair and restart your
computer

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Stop Avast 2019 Blocking a Program, Website or Internet

Disable HTTPS scanning by going to settings » Active Protection » Web Shield » Customize » Main settings » Un-
check ‘Enable HTTPS scanning‘ and restart your computer

Solution/Fix When Avast is Blocking Specific Website, Program or Game

There are two ways to unblock any program or website from Avast blocking.
Please note, you should do it only if you are 100% sure the blocked file is safe for
you and your computer. Even if you own the blocked site, doesn’t mean it wasn’t
hacked and injected with dangerous malware. For checking the program/file with
other Antivirus vendors, you can use online detection at VirusTotal.

1. Add Blocked Program or Website to Exclusion List (Whitelist) to Unblock it

Using the exceptions in Avast you can simply add any file or URL to the list of
exclusions and exclude it from scanning and shield protection, therefore also from
blocking. For more information about adding exceptions, check our full guide ‘How
to Add File/Website Exception into Avast Antivirus 2018‘.

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Stop Avast 2019 Blocking a Program, Website or Internet

Adding File/Folder/Program/Website URL Exception into Avast 2018

2. Temporarily Turn Off Avast Protection

If you want install or run a program but it’s being blocked by Avast you can simply
turn off Avast shields for a short period of time. For more information about turning
off Avast or it’s shields, check our full guide ‘How to Turn Off (Pause, Disable)
Shields in Avast Antivirus 2018‘.

Temporarily Disabling Avast Protection from the

Windows Tray
3. Report a False Positive Detection to Avast

We also strongly suggest to report the detection you believe is a false positive
directly to Avast team. They will look into it and eventually confirm the reported
file, software, or website is clean.

Link to report is included on every in-product pop-up displayed when the harmful
webpage or file is blocked. Just click on ‘Report the file as a false positive‘.

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Stop Avast 2019 Blocking a Program, Website or Internet

Avast Web Shield Has Blocked a Harmful

Webpage or File Pop-up

Then you need to fill-in following simple form. In the additional info you can add a
link from VirusTotal scan. Don’t forget to check the option ‘I know what I’m doing‘
and click on ‘Submit‘.

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Stop Avast 2019 Blocking a Program, Website or Internet

Avast In-product Form for Reporting False Positive

Detection of Files or Websites
Alternatively you can use the official web form for reporting false positive
detection.

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Stop Avast 2019 Blocking a Program, Website or Internet

Official Avast Web Form for Reporting False Positive Detection

of Files or Websites
Additional Notes

Although we have used Avast Free Antivirus 2019 screenshots in this article,
these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast
Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version
available.

Steps are relevant for all Windows versions – Windows XP, Windows Vista,
Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary
Update).

Managing exceptions or turning off Avast protection may leave your computer at
risk.
Written by Paul B.

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I
am recommending it to all my friends, but I realized they don't know
how to use it. So I started this site in order to help others getting

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Stop Avast 2019 Blocking a Program, Website or Internet

maximum from this awesome antivirus. Feel free to contact me via

Facebook, comments below or this form.

This article has 66 comments | Did we miss anything? Just let us know in the comments!

Sohel Sourav
January 30, 2019 Reply

Thanks for sharing your experience about Avast. I also love the Avast since long. You words help me to get my
answer. I am currently having trouble to access internet using Firefox, though Chrome and IE are running just fine.

Lori
January 27, 2018 Reply

What is the proper way to completely eradicate avast so it doesn’t come back to haunt me.

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