What’s New in ITIL V4, and Why You Care from the Guy Who (basicall... https://www.printfriendly.

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What’s New in ITIL V4, and Why You Care from the Guy Who
(basically) Wrote the Book
acorio.com/servicenow-itil-v4/

February 14, 2019

ITIL V4, the latest version of arguably the worlds most popular ITSM framework,
has been released.
It’s been a long time in the making, this release was announced over two years ago at the
itSMF Fusion 2017 conference, and it’s been nearly eight years since V3 was released. The
highlight of the new ITIL update is a newfound focus on joining existing ITIL guidance with
best practices from DevOps, Agile, and Lean. In fact, it’s reported by Axelos that this version
was developed by more than 150 industry experts plus a new ITIL Development Group,
which consisted of more than 2,000 members from the world’s largest organizations.

These two factors might be what ends up moving ITIL in the right direction and is Axelos’s
way of responding to their two biggest criticisms – the relevance of ITIL, and its relationship
to the wider community. In the past couple of years as the ITSM industry, and the universal
application of service management has rapidly changed, ITIL V3 from way back in 2011 has
struggled to keep up with changing trends.

Living entirely in the ServiceNow ecosystem, we happen to have a few of our own ITIL
experts who also happen to be at the top of the modern service management evolution. As
the V4 release date was drawing nearer we turned to Ian Clayton, Acorio Sr. Business
Process Consultant, and asked him; what was different? and why does it matter?

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