Basic Service Management: A 50-page

introduction to providing services

Rob England

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Basic Service Management: A 50-page introduction to
providing services
Rob England

Basic Service Management: A 50-page introduction to providing services Rob England

Service Management is the potent idea that could change your business. This useful little book is a pocket
guide on how to operate any enterprise, described from the point of view of the services it delivers. After all,
delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief – we
limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit…; whether
you provide service internally to the rest of your organisation or externally to paying customers; whether you
work anywhere from a small business to a government department; this book introduces you to service
management. It will get you started, get you up and running, and it will set you on the path to the advanced
concepts if that is where you need to be.

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services Rob England

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