Professional Documents
Culture Documents
Butler Service
Butler Service
B: Good Morning Ma’am/Sir! Welcome to LITE Hotel, my name is _______, how may I
help you?
B: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?
G: Sure! Thanks.
After checking – in
G: Yes sure!
B: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will
be available at the Restaurant located at Lobby level from 6:00am to 10:00am. We also
have Café and Business Center at Lobby level. Our meeting rooms are located on the
2nd floor, the swimming pool, spa and fitness center are on the 5th floor. Let us know if
you need to make reservations for our hotel facilities.
Room Familiarization
B: We are in front of your room, Ma’am/Sir. May I have your key for me to open the
door for you?
G: Sure. Thanks!
B: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box inside
the wardrobe. You also have a mini bar, if you want to consume snacks/drinks, don’t
forget to fill the mini bar list. This is the remote control for your television channel list.
You have a view to the city, and this is your bed side lamp. Telephone to make an
outgoing call, press 0 for operation assistance, 1 for housekeeping, 2 for laundry, and 3
for room service. This is your air conditioner, and lastly, this is your bathroom, for the
water tap, red button for hot water and blue for cold water.
B: It is my pleasure, Ma’am/Sir.
Unpacking of clothes
B: Okay Ma’am/Sir.
After unpacking
B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist
you?
B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us,
do not hesitate to contact me with speed dial 2323.
Packing of clothes
G: Thank you.
Assist the guest to the front desk to check out. After check out…
B: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next
check in. Have a good day!