HOUSEKEEPING

Name : __________________________ Date : ____________ Score: ________

I. Multiple Choices. Choose the letter of the best answer. Write your answer on the space provided before the number.

1. Hotels have a mandatory __________________ rule for room attendant upon entering the room.
a. Two-knock, three-announcement rule c. Three-knocks
b. One-knock, two-announcement rule d. B and C
2. Hotel rules are designed for ________________.
a. Discipline c. Security
b. Mastery d. A and C
3. Interpersonal skills or people skills we used in communicating and interacting with people. Below or examples of interpersonal
skills except:
a. Ability to manage conflict c. Ability to communicate
b. Ability to listen d. Ability to cope with change
4. Intrapersonal skills or personal skills are the abilities and talents that exist within the person, which aids him her in problems
solving. Below are examples of intrapersonal skills except:
a. Self-awareness c. Communicate clearly
b. Social awareness d. Adaptability
5. Departure room should be cleaned first to prepare next guest to come. The next to be attended are rooms with the tags “
Clean my Room “ and the last to be attended are the:
a. Occupied rooms c. Out of order rooms
b. Room with “Do Not Disturb” sign d. Rooms with occupants for checkout.
6. The sequence for servicing of rooms has to be observed. What is the final sequence for servicing rooms?
a. Check the room at once c. Replenishing of room supplies
b. Cleaning of bathroom d. Bed making
7. The following are bedroom amenities except:
a. Spacious bedrooms with king or queen size beds c. Plush duvet
b. Premium quality linens d. Hair brush
8. These are the examples of bathroom amenities except:
a. Disposal bag c. Water tumbler
b. Shower cap d. Linens
9. The following are points to remember when servicing a guestroom, it is important to use allotted wiping cloth for each area to;
a. Become safe c. Ensure cleanliness
b. Avoid hazards d. Avoid across contamination
10. The last step in cleaning a guest room is:
a. Empty dustbin and ashtrays c. Turning off lights
b. Replenish supplies d. Giving a final look to check everything
11. The following are common problems related to housekeeping except:
a. Theft complaint of guest c. Physical injuries related to work
b. Employees complaint about the tip given by a d. Failure to restock room with amenities.
guest
12. A cleaning tool used to collect dust and dirt with a help of a broom.
a. Garbage bin c. Dust pan
b. Brush d. Squeegee
13. ______________is a brush used for cleaning sturdy dirt from floors and walls.
a. Scrub brush c. Wall brush
b. Toilet brush d. Sink
14. The following are cleaning equipment except:
a. Maid’s cart or trolley c. Scrubber and polisher
b. Wet and dry vacuum cleaner d. Glass cleaner

15. Housekeeping is a physically demanding and tiring job, which is classified under ___________________.
a. Heavy work c. A and B
b. Moderately heavy d. Light to moderately heavy
16. Heavy physical workload and excessive bodily motions can cause ______________.
a. Back injury c. Shoulder injury
b. Neck injury d. Arm injury

17. In cleaning unreachable places like the ceiling, to reduce physical fatigue caused by stooping the best tools use is_________.
a. All purpose cleaner c. Long handle mops or brooms
b. Squeegee d. Feather duster
 18. This is considered as mandatory and must be “immediately available” or worn by a person if exposed to hazardous materials
or if the danger and possible cause of injury is present.
a. Professional protective equipment c. Safety eyewear
b. Personal protective equipment d. Safety gloves
19. Personal protective equipment that must be worn while cleaning bathroom.
a. Safety gloves c. Safety eyewear
b. Safety mask d. Safety footwear
20. Insecticides are used to control ________________.
a. Ants, flies, moths, and cockroaches c. Fungus that are pathogenic or diseases causing
b. Rats and rodents d. Weeds or other unwanted plants
21. The most expensive room provided by a hotel.
a. Suite room c. Villa
b. Executive suite d. President’s suite
22. A room status terminology where there is a guest occupying the room and it has already been cleaned by a housekeeper.
a. OOC c. OD
b. OC d. OOO
23. A room status terminology where there is a guest occupying the room with large baggage.
a. NNS c. NB
b. LB d. XB
24. The standard size of a queen pillow is ____________________.
a. 20x26 inches c. 20x30 inches
b. 20x36 inches d. 20x20 inches
25. Insecticides are used to control ant, flies, moths, cockroaches, and termites. Herbicides are used to control ____________.
a. Bed bugs and ants c. Fungus that are pathogenic or diseases- causing
b. Rats and rodents d. Weeds or other unwanted plants

II. Identification: Choose the correct answer on the box and then write the answer on the space provided before the number.

Pre-register Out of Order Amenities PPE

Occupied Clean Out of service Early Maid service Linens
Light Baggage Did Not Check Out Forms Caddy or Trolley
No Need Service Inspected Clean House rules Occupational Health Hazard
Skipper Complementary Intrapersonal skills Par Stock

_______________________1. The minimum level of supplies require in meeting the daily demands.
_______________________2. A risk associated with work that lead to injury, illness, or worst, even death.
_______________________3. A container with divisions used in housekeeping to hold cleaning tools and chemicals.
_______________________4. Are garments used as household articles such as bedspread, towels, pillows, and bed sheets?
_______________________5. Refers to all protective equipment used while working such as gloves, safety glasses and shoes.
_______________________6. It is also called personal skills.
_______________________7. Set of rules strictly implemented and is designed to be followed for discipline and safety.
_______________________8. Document that are serve as evidence in a specific incident, situation and happening.
_______________________9. A room status indicating the guest had reserved or had requested that their room clean as soon as
possible.
_______________________10. Are supplies like dental kit, bath soap, vanity kit and etc. that add to guest comfort and convenience?
_______________________11. The room is occupied for free.
_______________________12. The room is double checked by the floor supervisor.
_______________________13. The guest made arrangements to settle his or her bills, but has left without informing the front desk.
_______________________14. Rooms kept under out of service are not deducted from the hotel inventory.
_______________________15. This room is deducted from the hotels inventory.
_______________________16. The guest has left the hotel without making arrangements to settle his or her account.
_______________________17. A guest has requested a “no service” for the room.
_______________________18. The guest occupying the room does not have a large baggage.
_______________________19. There is a guest occupying the room and it has already been cleaned by the room attendant.
_______________________20. A guest has booked a room earlier for early morning arrival.

III. True or False: Write House if the statement is correct and Keeping if the statement is incorrect.

_____________1. Hotel rules are designed to instill discipline among hotel staff, thereby ensuring guest satisfaction in terms of
comfort, safety, and security.
_____________2. Housekeeping department represents the largest workforce of a hotel.
_____________3. In entering the guest’s room for cleaning, a housekeeper must knock-three times and say “housekeeping”.
_____________4. Making reports are very useful method for keeping track of important information.
_____________5. Lost and found perishable items like fruits, chocolates, and canned goods are given one week to be claimed by the
owner.
_____________6. Professionalism is a trait that is highly valued in the workplace.
_____________7. Hand caddy is like a giant toolbox where all the supplies needed are placed during room service .it should have
enough space to carry all the supplies needed by a room attendant in a specific shift.
_____________8. Room attendants must report to the housekeeping office any guests valuables found inside the guest room during
cleaning.
_____________9. Personal Protective Equipment includes safety headwear, safety footwear, and safety hand and eye wear.
_____________10. Insects and pest includes ants, moths, cockroaches, flies, mosquitoes, spider, mice and bedbugs.

IV. Enumerate the following]

a. Classification of hotel Guest

b. Types of linens
c. Types of housekeeping and forms of office

V. Illustrate and explain the organizational chart of Housekeeping department. (25pts.)

VI. Essay: Explain the following:

1. What is Housekeeping?
2. Why it is mandatory to wear personal protective equipment while working?

Prepared by:

Rolly C. Curia