CONFIDENTIAL FOR TBK USE ONLY

TEAM21 WRITTEN EXAMINATION

-Diagnosis Master Technician-

TOYOTA BALINTAWAK INCORPORATED

Globert O. Dagami
In-House Trainer
1. Which following statements about troubleshooting is True?

a. It is more important to repair the area where the customer points out than first
confirming the malfunction symptoms.
b. All the symptoms that the customer points out are malfunctions, so repair all of
them.
c. Determine the malfunctioning systems based on the vehicle's construction and
operation, and starting with an inspection of the system, narrow the target down
gradually to inspection of individual parts.
d. If the malfunction is eliminated, the malfunction will not recur.

2. The following statements refer to the judgments of malfunction when proceeding with
troubleshooting, Select the statement that is True.

a. To satisfy the customer, repair all problems pointed out by the customer, assuming
all of them are malfunction.
b. Indication made by the customer concerning the vehicle's function are all to be
considered as malfunction.
c. No special measures were taken, as symptoms that the customer pointed out were
not judged to be malfunctions.
d. If technician repairs a vehicle that has no malfunction, he will not only be wasting
valuable time, but will lose the customer's trust.

3. Which of the following statements about recurrence prevention is True?

a. Repairing the malfunction area eliminates the malfunction, so it is not necessary to

check for influences on other areas.
b. When maintenance is performed at your own workshop, poor maintenance is not
the cause, so troubleshoot estimating the life of components.
c. The customer's way of driving or habitual usage is irrelevant to the malfunction,
therefore it is not necessary from the viewpoint of recurrence prevention to
confirm this at diagnostic questioning.
d. If there are no malfunctions and the performance of the customer's vehicle is no
worse than the others of the same model, consider whether the customer's
expectation are high or not.

4. Which of the following statements about the three elements of a gasoline engine
inspection is True.

a. Before inspecting an ignition spark, disconnect the injector connector.

b. When inspecting an EFI system, disconnect the fuel hose in the engine
compartment while cranking, and check whether or not fuel comes out.
c. If the injector does not make a sound, exchange the connector with the one from
the next cylinder. If the sound still does not occur, the malfunction can be found in
the wire harness.
 d. When compression pressure is low during compression system inspection, fill the
cylinder with a small amount of oil and if compression pressure changes, the
malfunction may be in the cylinder head side.

5. Which of the following statements about cylinder power balance is True?

a. By confirming the change in engine speed when the combustion of each cylinder is
stopped in turn, judge whether or not the malfunction is in the fuel system or
compression system.
b. It is possible to judge whether the malfunction affects a specific cylinder or all the
cylinders by power balance inspection
c. The engine speed does not decrease, or if there is a cylinder that has almost no
change, the cylinder is normal
d. In a common-rail EFI-Diesel engine, cylinder power balance inspection cannot be
done.

6. Which of the following statements about brake squeaking sound is True?

a. The braking effect and brake squeaking are correlated with each other, therefore
ineffective pads make the squeaking sounds easy to generate.
b. High brake temperatures easily cause squeaking sounds.
c. Brake squeaking occurs at a particularly. Therefore, the sound will surely stop if
the attenuation process is performed on the cause of that frequency.
d. In some cases, making a change in the contact between the caliper and the pad
by applying grease to the reservoir and claw of the anti-squeal shim attenuates the
squealing sounds.

7. Which of the following statements about the main causes of poor braking effectiveness
is True?

a. When the amount of brake fluid reduces to the minimum level of the master
cylinder.
b. Driving on a submerged road.
c. When the friction coefficient between the tire and road surface increases.
d. When the brake is slightly warmed by several applications while driving.

8. Which of the following statements about the G and NE signals is False?

a. The G signal is sent to the engine ECU (Electronic Control Unit) as the standard
crankshaft angle information.
b. The NE signal is sent to the engine ECU as the engine speed signal.
c. The engine can continue running substituting the G signal even if the NE signal
stops.
 d. When the G signal stops, there are models where the engine keeps running, and a
model where the engine stops.

9. The following statements refer to the DTC (Diagnostic Trouble Code). Select the
statement that is True.

a. The hand-held tester can read 2-digit DTC by directly communicating with the
engine ECU.
b. 5-digit DTC can be read by MIL (Malfunction Indicator Light) blinking pattern.
c. It is necessary to use the hand-held tester or shut the constant power off such as
removing the EFI fuse when clearing the DTC.
d. The freeze frame data can be checked in the check mode.

10. The following statements refer to the control of the injection volume and timing of the
common-rail EFI diesel. Select the statement that is False.

a. The engine ECU controls the opening and closing duration of the injector's valve to
control injection volume.
b. The injection timing is controlled by regulating the timing in which the injection
signals from ECU are sent to the injectors.
c. The injection volume changes when there is a difference between the pressure
value detected by the fuel pressure sensor and the actual fuel pressure in the
common-rail.
d. The injection timing changes when there is a difference between the pressure
value detected by the fuel pressure sensor and the actual fuel pressure in the
common-rail.

11. The following statements refer to the correction resistor of the common-rail injector.
Select the statement that is False?

a. The correction resister of the injector is connected to the solenoid circuit of the
injector in series.
b. Because injectors have mechanical differences, their differences are
accommodated by providing different correction resistor.
c. Based on the information on the correction resistance values, the ECU corrects the
variances in the injection volume.
d. To indicate the difference of the fuel injection volume, there are differences in
values of correction resistors of each injectors.

12. The following statements refer to the calculation of the injection volume of the diesel
engine control system. Select the statement that is False.

a. The basic injection volume is determined by engine speed and the accelerator
opening angle.
 b. The maximum injection volume is determined by signals from sensors in
accordance with the driving conditions.
c. The actual injection volume is equal to the basic injection volume determined by
the signals received from various sensors.
d. To calculate the injection volume, the engine ECU compares the basic injection
volume and the maximum injection volume, and determines the smaller one to be
the injection volume.

13. The following statements refer to the function of hand-held tester. Select the statement
that is True.

a. The SNAPSHOT function can change the convenient function of the vehicle that
the ECU controls.
b. The AUTOPROBE function can measure the voltage or duty ratio.
c. The FREEZE FRAME data can store the ECU's data in several minutes.
d. The CUSTOMIZE function can check the ECU data which is stored simultaneously
when the DTC is detected.

14. Which of the following statements refer to the malfunction when the water temperature
sensor is open or short. Select the statement that is True.

a. A knocking will occur because the knocking correction of corrective ignition

advance control ca not be performed.
b. The engine startability will worsen because the warm-up enrichment of injection
correction cannot be performed when the engine is cold.
c. Rough idling will occur because the engine ECU cannot judge the idling conditions.
d. The acceleration will worsen because the power enrichment of injection correction
cannot be performed during acceleration.

15. The following statements refer to the troubleshooting of engine. Select the statement
that is False.

a. To narrow down the malfunction causes based on the symptoms, it is important to

know the construction, operation and principle of the engine well.
b. Verify the reproduced symptoms objectively and organize what can be understood
from them logically.
c. Regardless of the malfunction symptoms, start inspections from the possible
malfunction areas that are the easiest to inspect first so that the cause can be
narrowed down efficiently.
d. When the malfunction causes cannot be narrowed down, start inspections from
the areas that are the easiest to inspect first.

16. The following statements refer to the troubleshooting procedure of a gasoline engine
when there is an idling defect. Select the statement that is False.
 a. Perform the power balance inspection to determine whether the malfunction is
occurring in a specific cylinder or in all the cylinders.
b. Using hand-held tester inspect the air-fuel ratio learned value (LFT: Long-term
Fuel Trim) in order to grasp the engine condition.
c. Because malfunction causes cannot be narrowed down based on the hand-held
tester data, it is efficient to start inspections from areas that are easiest to inspect
first without using the hand-held tester.
d. Inspect the Oxygen Sensor ECU data (the air-fuel ratio) on the hand-held tester,
and check the relationship between the malfunction symptoms and the air-fuel
ratio.

17. The following statements refer to the point of troubleshooting when there is insufficient
engine output. Select the statement that is False.

a. By the power balance inspection, judge whether the trouble caused insufficient
power is in all the cylinders or just one cylinder.
b. Check the oxygen sensor voltage (OX) by using DATA LIST function of hand-held
tester and judge whether the air-fuel ratio is rich or lean.
c. If insufficient power occurs during acceleration and heavy load driving even
though the air-fuel ratio is rich, a clog in the intake/exhaust system is suspended.
d. If insufficient power occurs during heavy load driving and at high rotational speeds
due to insufficient fuel supply, the air-fuel ratio during acceleration and heavy load
driving tends to become lean.

18. The following statements refer to what can be checked using the ACTIVE TEST function
of the hand-held tester. Select the statement that is False.

a. If the engine condition is better when the fuel injection volume is increased during
rough idling, the malfunction cause can be specified to be the lean air-fuel ratio.
b. The air-fuel ratio feedback correction can be checked by turning ON the circuit
opening relay.
c. It can be checked if the VVT-i (Variable Valve Timing-intelligent) controller is
operating by fully opening the OCV (Oil Control Valve) in the VVT-i system and
observing whether or not there is change in the engine state.
d. The fuel pressure can be checked by controlling the engine ECU FC terminal signal
and operating the fuel pump.

19. Which of the following statements about the troubleshooting method for ECU controlled
electrical systems is True?

a. If the malfunction exists in the power source circuit and ground circuit of the ECU,
the ECU operates abnormally and certain functions in the electrical circuit do not
operate.
 b. If a malfunction exists in the input/output signal circuits of the ECU, the ECU does
not operate and all the functions in the electrical circuit do not operate.
c. If no malfunction exists in power source circuit, ground circuit, and input/output
signal circuits, it can be determined that the ECU has a malfunction.
d. ECU unit inspection is impossible, so replacing the ECU is the quickest method for
troubleshooting.

20. Using the following two different switch condition's circuits. Find a cause of the following
problem. Even if the switch is in the "ON" position, the lamp does not light up. What will
be the damaged part? Select the correct letter.

a. Coil in the relay

b. Contact point in the relay
c. Fuse
d. Lamp

21. Which of the following statements refer to the inspection of the battery and alternator.
Select the statement that is True.

a. Check if the alternator can generate an amount of current according to the

electrical load to perform the alternator load test.
b. The battery's specific gravity indicates the charging condition. So, battery
degradation can be judge by inspecting the specific gravity.
c. The battery capacity can be determined not only by inspecting specific gravity but
also by the fact that the specific gravity in each cell is the same.
d. To perform the no load test on the alternator, check if the regulator can maintain
the adjusting voltage when electrical load is maximized and the alternator
generates sufficiently.

22. Which of the following statements about parasitic current is True?

a. Parasitic current is the current flowing when the ignition switch is turned off, and
the alternator charges.
b. Parasitic current is the current flowing when the ignition switch is turned off, and
no electrical devices are used.
 c. Parasitic current is the current flowing when the ignition switch is turned off, and
all the doors are open.
d. Parasitic current is the current flowing when the ignition switch is turned off, and
all electrical devices are used.

23. Which of the following statements about the jam protection function of the power
window system is False?

a. Window jam is detected by the limit switch and speed sensor in the power window
motor.
b. The speed sensor monitors motor speed and detects that something is caught
between the window and frame.
c. The PTC sensor monitors the current flowing into the motor and detects that
something is caught between the window and frame.
D. The limit switch distinguishes jamming from the window fully closed condition.

24. The following statements refer to points for troubleshooting the electrical systems.
Select the statement that is True.

a. Some electrical components are related to multiple systems. Perform inspection

only on the system that is relevant to the customer's complaint because confirming
all of the relevant systems requires a lot of time.
b. In some cases it is possible to narrow down the malfunction area by inspecting tha
system's function and determining which functions operate normally without
inspecting components one by one.
c. Confirming circuits related to the malfunction by referring to the EWD, and
inspecting components one by one from the power source side is an easy way to
determine the malfunction cause.
d. When troubleshooting a system, which has a malfunction, it is better to focus on
the original function of the system rather than extending the inspection range.

25. The following statements refer to the method of estimating the malfunction area when
all functions of the wireless door lock remote control system do not operate. Select the
statement that is True.

a. Even if the door lock control system functions normally, the door lock control
motor cannot be judge to be normal.
b. If the door lock control system functions normally, the integration relay can be
judge to be normal
c. If the door control receiver area has a malfunction, all door of the wireless door
lock remote control system do not operate.
d. Even if the door lock control system functions normally, the door courtesy switch
area cannot be judge to be normal.
26. The following statements refer to methods of inspecting malfunction areas in electrical
systems. Select the statement that is False.

a. It is difficult to judge whether the engine ECU is damaged or not by an

input/output signal check. Judge that by the elimination method, firstly inspecting
related components other than the ECU.
b. If the malfunction has a low possibility of re-occurring, and cannot be found by
continuity or insulation inspection, specify the malfunction area by using the
reproduction method.
c. When troubleshooting electrical systems, it is important to efficiently specify the
malfunction area by checking DTCs or the ECU DATA LIST using a hand-held
tester.
d. Judging whether the ECU is damaged or not is possible by inspecting the power
source circuit or ground circuit.

27. The following statements refer to the CAN (Controller Area Network). Select the
statement that is True.

a. The CAN uses a twisted-pair wire and AV single wire as the communication line, so
the bus has a + (high) line and a - (low) line.
b. The DTCs for the CAN communication errors concerning the brake control system
are stored in the skid control ECU. These DTCs are output via the serial
communication line to the DLC3 (Data Link Connector 3).
c. The CAN comprises two junction connectors forming the two main bus lines and
the two sub bus lines connecting each ECU and sensors. The main bus lines have
resisters at the end to provide stability for the circuit.
d. The DLC3 is equipped with CAN-H and CAN-L terminals for CAN diagnosis. It is
possible to check the DTCs when make short these two terminals.
28. The following statements refer to the troubleshooting method for MPX communication
line disconnection. Select the statement that is True.

a. First, try changing the ECU that communication has stopped.

b. First, check the power source and ground circuit of the ECU that communication
has stopped.
c. First, check for the wire harness of the MPX communication line that is connected
to the ECU that communication has stopped.
d. First, check for faults in the communication lines inside of the ECU that
communication has stopped.

29. The following flowchart refers how to determine the malfunction when the DTC of "ECU-
B is disconnected" is output. Select the statement that is true for the blank box.

a. Check the power supply and ground of ECU A.

 b. Check the power supply and ground ECU B.
c. Check the power supply and ground of ECU C.
d. Check the power supply and ground of Body ECU/Gateway ECU.

30. The following table assumes the condition that a DTC, implying ECU disconnection, is
output in the MPX System. Select the correct symptom of malfunction.

DTC NO. Detection Item Symptoms of Malfunction

B1211 Driver door ECU is disconnected

a. All communication is impossible.

b. Communication with driver's door ECU is impossible.
c. Communication with driver's and passenger's door ECUs is impossible.
d. Communication with all ECUs, switches and actuators in the driver's door is
impossible.

31. The following table assumes the condition that a DTC, implying short circuit, is output in
the MPX System. Select the correct symptom of malfunction.

DTC NO. Detection Item Symptoms of Malfunction

Communication circuit error /
B1214
Communication bus malfunction

a. All communication is impossible

b. Communication with a specified ECU is impossible.
c. Communication with driver's and passenger's door ECUs is impossible.
d. DTC outputs however communication is possible.

32. The following statements refer to the effective use of hand-held tester when
troubleshooting MPX. Select the statement that is False.

a. Using the DATA LIST, various data of switches and sensors can be read.
b. The ACTIVE TEST function is very effective for checking the operation of actuators.
c. The oscilloscope function can determine whether signals are being properly output
from the MPX communication line or other sensors.
d. If any DTCs are output the malfunction can be determined to be in the mechanical
system.

33. The following statements refer to the advantage and purpose of the MPX. Select the
statement that is False.

a. By using the specific wires, the number of the wire harnesses becomes less than of
the conventional wires.
 b. The information sharing of sensors signals enables reduction of the number of
sensors and switches.
c. As the engine ECU read the signals of all the sensors and switches, the process of
information becomes easier.
d. Bi-directional communication improves reliability.

34. The following statements refer to the troubleshooting when there is a short circuit in the
communication bus line. Select the statement that is True.

a. It is not possible to narrow down the malfunction cause by using hand-held tester
because various malfunctions occur at the same time.
b. It is very effective for troubleshooting to use the hand-held tester DATA LIST
function and ACTIVE TEST function because it is performed by accessing each ECU
directly.
c. Checking whether there is ECU internal short or not can be performed by
disconnecting all the connectors of ECU and connecting them one by one.
d. If DTC of communication bus line malfunction (+B short or GND short) is output it
can be judge that various malfunctions occur.

35. The following statements refer to the effective use of the hand-held tester during MPX
troubleshooting. Select the statement that is False.

a. ACTIVE TEST function can operate actuators by accessing each ECU, so it can be
determined whether the signal is transmitted from the ECU to the actuators.
b. When a DTC is detected in the one of the switches, whether the problem is in the
wire harness or the switch itself cannot be determined by looking of the DTC.
Therefore, the DTC function cannot be used in switch problems diagnosis.
c. DATA LIST function can check whether signals from the switches or sensors are
transmitted to the ECU, so it can be determined whether the switches or the
sensors are operating normally.
d. By checking the DTC when operating actuator by ACTIVE TEST, the DTC that
changes depend on the actuator condition can be checked.

36. The following statements refer to rigid body vibration and elastic vibration: Select the
statement that is True.

a. Elastic vibration is the vibration that occurs when an object is held by a spring and
is functioning only as a weight.
b. Rigid body vibration is the vibration of a continuous body, which occurs when
plucking a string with a finger.
c. In rigid body vibration, there is more than one resonance point.
d. In elastic vibration, there is more than one resonance point.
37. The following statements refer to the prevention of vibration and noise. Select the
statement that is True.

a. A mass damper consists of springs and weights that are fitted to a resonance
system, which lowers the natural frequency and stagger the resonating point.
b. A dynamic damper consists of weights that are fitted to a resonance system, which
divides the natural frequency and staggers the resonating point.
c. The characteristics required for vibration isolating rubber are a great damping
force and a small spring constant.
d. Sound-absorbing materials can easily absorb high frequency sound. For lower
frequency sound, thinner materials are more effective.

38. The following statements refer to the solution to reduce the vibrating force from the
engine. Select the statement that is True.

a. Absorb the torsional vibration of the crankshaft by installing the torsional damper
in the crankshaft pulley.
b. Imbalance reciprocating mass in the crankshaft can be balanced by lengthening
the crankshaft.
c. The first order vibration in an in-line four cylinder engine can be removed by
equipping a balance weight shaft.
d. Decrease the fluctuation of the rotary movement by lightening the flywheel.

39. The following statements refer to the causes of the vibrating force from tires. Select the
statement that is True.

a. If tire related vibration is not caused by the tire itself generating a vibration force,
it can be caused by unevenness on a paved road causing the vibrating force.
b. Poor dynamic balance can cause vertical tire vibration.
c. If the tires are perfectly circular, vibration does not occur in a vehicle.
d. TFV is the main cause of shaking among the uniformity of tires.

40. The following statements refer to the weight installation method when there is
imbalance in a tire. Select the statement that is True.
 a. Install a balance weight at "A" in the illustration.
b. Install a balance weight at "B" in the illustration.
c. Install a balance weight at "C" in the illustration.
d. Install a balance weight at "D" in the illustration.

41. The following statements refer to the body shake, steering flutter, and steering shimmy.
Select the statement that is True.

a. Body shake means vertical vibration of the vehicle body and steering wheel above
a speed of about 80 km/h.
b. Steering flutter is a condition in which the wheel oscillates in the direction of the
turn at relatively low speed.
c. Steering shimmy is a condition in which the steering wheel oscillates in the
direction of the turn above a speed of about 80 km/h.
d. Once steering flutter occurs vibration continues at a lower speed until the vehicle
stops.

42. The following statements refer to vibration and noise. Select the statement that is True.

a. Accelerator pedal vibration occurs at a high speed, and is unrelated to the engine
speed.
b. Harshness is the condition in which the steering wheel, seats and vehicle floor
vibrates when driving on a flat road.
c. Tire pattern noise easily occurs when driving with rib pattern tires.
d. Body booming noise is felt as a pressure in ears.

43. Which of the following statements about the vibration and noise is True?

a. In engine noise, low-pitched noise increases as the engine speed becomes higher.
b. Shift lever vibration occurs at relatively high engine speeds.
c. Clutch shudder is the condition in which the whole body laterally vibrates when the
clutch is completely engaged.
d. Vibration during braking is the condition in which the brake pedal, steering wheel
etc. vibrate when releasing the brake pedal after braking once at high speeds.

44. The following statements about the method for repairing vibration and noise is True.

a. The best method for repairing vibration and noise problems is to eliminate the
transmission of vibration.
b. It is necessary to either lower the resonance level or move the resonance point
outside the constant velocity region.
c. Vibration isolating rubbers are used in order to prevent the transmission of
vibration. In engine mountings, using harder rubber can prevent all vibrations.
 d. The transmission of vibration is prevented by pasting asphalt sheets on the floor
panels.

45. The following statement refer to the points for evaluation using the five senses to
conduct NVH troubleshooting. Select the statement that is False.

a. Perform relative evaluation with uniform evaluation conditions.

b. Sufficiently understand the level of competitor's vehicle, and evaluate the level of
other vehicles of the same model and of the customer's vehicle.
c. Perform an evaluation taking into consideration factors, such as how the vehicle is
used, the customer's age, and the model's intrinsic character, such as genre, etc.
d. Have the same person perform the initial and final evaluation.

46. Which of the following explanations of the vibration meter, sound level meter, or
frequency analyzer is True?

a. The vibrator meter measures the vibration, and the unit generally used for vehicle
vibration measurement in amplitude (mm).
b. The sound level meter measures noise and it measures of the air's vibration
acceleration.
c. The frequency analyzer can display the frequency of a sound measured by the
sound level meter.
d. If calibration is performed for each individual piece of measurement equipment,
then calibration need not to be performed when the sound level meter is
connected to the frequency analyzer.

47. The following statements refer to the positions for measuring NVH. Select the statement
that is False. It is important to measure:

a. At the location pointed out by the customer.

b. Near the ear that hears the noise.
c. Always from the back of the vehicle.
d. In the direction of the ear (front of the face).

48. Which of the following statements about the explanation of tire balance adjustment is
True?

a. Turn on the balancer display reset function when performing NVH repair work.
b. During on-the-car balance adjustment, remove the weights that are attached
during off-the-car balance adjustment.
c. Before performing the on-the-car balance adjustment, perform off-the-car balance
adjustment.
d. When performing on-the-car balance adjustment, remove the wheel cap, center
ornament, etc.
49. Which of the following statements about the explanation of propeller shaft angle
adjustment is True?

a. The joint angle inspection is carried out in the "fore and aft" direction and "right
and left" direction.
b. The right and left direction joint angle adjustment has a large adjustment range,
so generally joint angle adjustment refers to right and left direction adjustment.
c. Adjust the propeller shaft joint angle until the input angle and output angle joints
are at the same angle.
d. The vertical direction joint angle cannot be adjusted due to the vehicle structure.

50. Which of the following statements about the propeller shaft joint angle inspections and
balance inspections is True.

a. The pre-inspection does not need to be performed if only propeller shaft balance
adjustment is performed.
b. The propeller shaft joint angle inspection consists of vertical and lateral inspection.
c. There is no impact on the measurement accuracy even if the propeller shaft
imbalance amount is larger than the trial weight amount during balance
measurement.
d. Generally, the joint angle should be made large.

51. Which of the following statements about brake rotor grinding is True?

a. Before performing brake rotor grinding work, inspect the disc rotor, align the
phases, minimize the run-out and grind off a large amount.
b. The brake rotor should be completely ground in one pass.
c. After grinding the brake rotor, realign the phases again.
d. Use the on-the-car type grinder for the brake rotor grinder.

52. Which of the following statements about the diagnosis question that are asked to the
customer when repairing wind noise is False?

a. Ask from which direction the noise comes.

b. Ask the engine speed at which the noise occurs.
c. Ask the type of weather, air temperature and wind condition when the noise
occurs.
d. Ask if the noise occurred after a roof rack,. etc. was installed.