Dear Sir,

I am submitting my resume to be considered for the position of Technical Support

Representative in your esteem organization. I have solid background in Technical support from
past work experience that will allow me to greatly contribute to the company in this role.

My degree in Commerce and course in Computer Hardware and Networking provided me

with the strong foundation to pursue work in Technical Support. I served as a “Desktop Support
Engineer” at Kommineni InfoTech Pvt Ltd, Hyderabad. Where I provided desktop software and
hardware support to a wide range of clients and products including support for Windows
OS,Microsoft Suite and MFD’s.

The following are the some additional highlights of my qualification and experience :

 Provided support for phone and email requests in professional and courteous manner.
 Maintained detailed records of support provided in an incident management system.
 Maintaining, upgrading, and managing troubleshooting and repair issues with various
hardware and software – including PCs (HP, HCL, Lenovo, and Dell) .
 Providing in-store training and support for users to ensure comprehensive
understanding
 Utilizing superior organizational, analytical, and problem-solving abilities to propel
projects and teams to peak results.
 Assisted clients by identifying problems, researching answers, and guiding clients
through corrective steps.

My years of experience in IT support have prepared me to exceed in the position of

Desktop Support Engineer, coupled with my enthusiasm and dedication to achieving success, I
believe I could swiftly surpass your expectations for this role.

Thank you for your consideration.

Yours Sincerely,

T. RAVIKANTH