Mary Sigfrid I.

Guico
CONTACT Blk4 Lot31 Ph2 Buena Rosa 9 Subdivision

marysigfrid.guico@gmail.com mguico69@yahoo.com

Sta. Rosa City. Laguna 4026

+639161818740

Qualifications:

Experienced Virtual Assistant and Customer Service Representative, assisting businesses on Various Administrative
tasks and providing top-notch customer support, Excellent-Level English in both Speaking and Writing. Areas of focus
includes Customer-Service, Finding Products for clients and Intensive Internet/Google Research, Live Chat, Email and
Phone Support. E-commerce Customer Support and related tasks.

SKILLS:

· Knowledge in handling guest complaints.

· Positive attitude to work and co-workers.
· Experience in catering services.
· Ability to handle working in rotating shifts.
· Trained and certified in restaurant and hotel on the job training.
· Good Communication Skills.
· Flexibility/Adaptability Skills.
· Ability to work at a fast pace and under extreme work pressures.

TRAININGS AND SEMINARS:

· TESDA NCII Certificate: Commercial Cooking

· TESDA NCII Certificate: Bread and Pastry Production
· TESDA NCII Certificate: Housekeeping
· Hotel Familiarization Tour, Housekeeping Seminar, Food and Beverage Seminar and Front
Office Seminar
Sofitel Philippine Plaza Manila (August 2014)
· Two-Day Familiarization Tour and Culinary Seminar
Lima Park Hotel, Malvar, Batangas (September 2011)
· Competency-Based Learning/Training Program
Villa Escudero Plantations and Resort (March 2012)
 Balloon Making Seminar
Golden Treasures Skills and Development, World Trade Center (November 2011)

Work experience/s:

Receptionist / Admin Assistant:

 BobGail Music and Events (November 2018 - December 2018)
 Order Hero US (February 2019)

Virtual Assisting:

• Smartocity(E-commerce) (March 2018) Homebased

• Order Fulfillment • Facebook Ad Comment Moderation • Email Support • IBPORT INC (8/2017) Home-
based

Technical/Product writer for a large e-commerce company based in San Francisco. Most
of the duties are about but not limited to:

• Article writing • Content Writing • Product review writing • Proofreading

• ICARE Realty (8/2017 –2/2018) 6 months Home-based

Real-estate Virtual Assistant to a licensed broker. Most of my tasks include collecting data from
lessors and homeowners, collecting mailing labels, signing clients for automated home searches.

 Amazon www.amazon.com (5/2015) under Teletech Sta. Rosa

 Blue Cross Blue Shield of New Jersey (09/2016) under Alorica Northgate Alabang
Customer Service Representative managing large amounts of incoming calls and customer concerns, assisting
clients on product inquiries, identifying and assessing their needs to achieve satisfaction and suggests products
depending on the situation. Aids in shipment and delivery concerns, and any other concerns on AMAZON
Retail aspect. Build sustainable relationships and trust with customer accounts through open and interactive
communication.

Sales and Marketing:

• FREWILL FINANCE CORP (9 months 08/2014) 266 Rizal Blvd, Tagapo, Santa
Rosa City, Laguna

Field Sales Representative responsible for seeking leads to create a sustainable, steady flow of
new clients in this Microfinancing company which is essential for company’s success.
EDUCATIONAL
ATTAINMENT

SECONDARY EDUCATION
● Saint Vincent College of Cabuyao
Brgy. Mamatid, Cabuyao City, Laguna
S.Y 2009 - 2011

TERTIARY EDUCATION
● Saint Michael’s College of Laguna
Old National Road, Brgy. Platero, City of Binan Laguna
Bachelor of Science in Hospitality Management, Major in Hotel Management
S.Y 2011 - 2014 (Undergraduate)

BIO

AGE 23

BIRTHDATE October 29, 1995 HEIGHT 5’4

BIRTHPLACE Quezon City, Philippines WEIGHT 65kls

I, Mary Sigfrid I. Guico, hereby certify the above information are true and correct to the best of my
knowldge.

Mary Sigfrid I. Guico

Applicant