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MEDGATE FAQs PDF
MEDGATE FAQs PDF
MEDGATE FAQs PDF
7. If I have exhausted my Intellicare benefit limit, will Medgate still accommodate me?
No. Medgate is an extension of your Intellicare benefit. Your availment in Medgate will be
deducted from your benefit limit. Thus, if limit has been utilized, Medgate can no longer
accommodate your availment.
9. Can Medgate answer my Intellicare benefit related questions (ex: benefit limit, coverage,
dependent status, account number, etc.)?
No. Please direct your queries to Intellicare by calling any of their hotline numbers:
(02)789.4000, (02)902.3400, CALAMBA - (049) 545-5081, CEBU - (032) 255-1282, BACOLOD -
(034) 707-2047, CDO - (0882) 272-6327 and DAVAO - (082) 222-3577.
11. What if I have a skin problem and I want the Medgate doctor to see it?
Please download their application “Medgateph” available on Android and iOS. You can send
a picture to Medgate or have a video call with their doctor using the application.
13. What if the Medgate doctor requests for procedures that I need to undergo?
After the call, you will receive an e-mail with your call summary and prescription of procedures
which you can present to any of the accredited clinics listed in the e-mail.
15. How will I have my results interpreted after availing the procedures prescribed by Medgate
doctor?
The determined clinics listed in the e-mail can forward your results to Medgate if you would like
to by signing a waiver upon availment of procedure. Medgate will call you through your mobile
or landline number directly upon release of results.