ROOPA L.

S
Mobile : +91 9980355453
Email: roopals.2016gmail.com

CAREER OBJECTIVE
 To excel in the cutting edge technologies where I can explore my Knowledge and strive towards
professional growth while being resourceful, Innovative and flexible to provide optimum output for
Organization.
 Having 1year Experience in L1 Software Support Engineer
 Having 1year Experience in Senior Executive Operation in BAND 5(5b LEVEL)
 Having 4months of experience in senior executive (real estate) Quikr India pvt ltd

WORK HISTORY

ENTWINE MOBISOFT TECHNOLOGIES PVT LTD

 Period: December 2016 to october 2017

 Duties: L1 Software Support Engineer.
 Working as L1 Software Support Engineer in Entwine MobiSoft Technologies
 Good Knowledge in Bug Tracking Process, Bug reporting and tracking using Bug
Tracking tools
 A dynamic and result oriented professional
 Understanding customer/field complaints from clients
 Learning and Implementing hardware and software aspects of products and solutions
 Basic administrative/configuration tasks of the product
 Identifying problem area by systematic troubleshooting
 Going for client office for data entry and troubleshooting
 Working on remote location for customer services and support .
 Prior experience in Hardware and Software troubleshooting
 Resolving technical issues (hardware and software)from incoming internal and external
business and end users contacts
 Respond to service, product, technical and customer relations questions on subjects
such as features,specifications and repair on current and discontinued products,parts and
options bases on customer entitlement .
 Resolving incoming internal and external businesses and end users problems via
telephone and e-support.


TECHNICAL SKILLS AND ACHIEVEMENTS

 Defect management tool used : Assemble

 Good interpersonal skills, result oriented, hard working with a quest and zeal to learn new
technologies and undertake challenging tasks
 Contribution to new designs and solutions to business challenges through the optimization of the
system
 Appreciation by clients for more number of defects found.
 PROJECTS

Client : Entwine Technologies

Product : Id8 bus security solution

Environment : Windows 8
TeamSize : 2

Details:

This application will be used to Track and Monitor the school vehicle for the security and safety of the
students and compliance to best norms of a School. The software application will interact with hardware
device and allow showing various alerts and messages from it. It will also facilitate configuring various
school data as well as setup of routes.

Achievements:

 Involved in understanding system requirements, Test case preparation and execution,

Functional testing, Regression testing, Integration Testing, Usability Testing, Track issue
records and reporting by Using bug tracking tool.
 Involved in the software development life cycle and many times handled each of the
components individually.
 Utilized time effectively for maximum performance by establishing effective work priorities
and methods to achieve desired results.

AEGIS CUSTOMER SUPPORT SERVICE PVTLTD

 Period: APRIL 2018 to 12-6-2019

 Duties: Operation in BAND 5(5b LEVEL) as Senior Executive
 Working as Senior Executive Operation in AEGIS

Details:

It refers to the process of contracting the operations and responsibilities of business functions which are
non-primary to the third party service provider. It include various procedures like transaction processing,
data conversion services, data entry services, product data entry, ebook data entry services, web
research, inventory management and many more. Outsourcing will ensure a high level of transparency
that businesses need to keep their customers happy.
 EDUCATIONAL QUALIFICATIONS

EXAMINATION
PASSED YEAR OF PASSING INSTITUTION NAME PERCENTAGE OF
MARKS

Diploma(electronics 2016 Sahyadri 68

and communication) Polytechnic,Thirthahalli
V.K.R Acharya Memorial
SSLC Eng.Med.High 71.84
2012 School,Kundapura

TECHNICAL SKILLS

 Expertise in MS Office 2016, Networking.

 Operating System: Windows XP, Windows 7, Windows 8
 MS Excel.

STRENGTHS
 Good Leadership Qualities : Played the role of a student coordinator
 Enthusiastic and can produce results under deadline constraints.
 Works well under pressure and able to meet deadlines.
 Effective Communications.
 Team Oriented.
 Focus on Multitasking.
 Self-Starter and able to work independently.
 Sense of urgency.
 Sharp and quick learner.
 Highly organized with great attention to detail.
 Flexible and willing to perform other tasks as assigned.
 Finishing assigned task before deadlines.
 Team Player and Quick Learner.

Skills
 Outstanding Communications
 Knowledge of job associated database/software/documentation/Project Life Cycle.
 Customer Centric.
 Ability to work under Pressure.
 Problem Solving and Analytical Skills.
 Troubleshooting Skills.
 Exhibits Confident Behavior.
 Time Management/Analysis.
 Excellent in Prioritizing Task.

HOBBIES
  Market Research
 Content Writing

PERSONAL DETAILS

Full Name : Roopa L.S

Date of Birth : 05-04-1996
Gender : Female
Marital Status : Single
Nationality : Indian
Languages : English, Hindi, Kannada
Address : K.P.C Colony hosangadi , kundapura(t) udupi(d)

DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

[ROOPA L.S]