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SAB CHCDIV001 Work With Diverse People CHCCCS023 Support Independence and Wellbeing
SAB CHCDIV001 Work With Diverse People CHCCCS023 Support Independence and Wellbeing
ASSESSMENT
BOOKLET
CHC33015
C ERTIFICATE III IN I NDIVIDUAL SUPPORT
SUPPORTING OTHERS
CHCDIV001 Work with diverse people
Street Address: 1374 Logan Road Mt Tel: 1300-831-661 / (07) 3420 5861
Gravatt, QLD 4122 Mob: (04) 5858-2787
Postal Address: PO Box 6803, Upper Mount Fax: (07) 3319-7259
Gravatt, QLD 4122
© 2015 RTO Advice Group Pty Ltd
Assessment Task 1: Written questions You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to read and
complete the questions related to each.
Assessment Task 3: Project – Cultural You are to reflect on your own experiences of culture and
reflections diversity.
Assessment Task 4: Project – Cultural You are to research a number of different cultures.
research
Assessment Task 5: Workplace You will be observed assisting three clients with activities of
observation daily living.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this cluster:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
1. Written questions
2. Case studies
5. Workplace observation
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this assessment? Yes No
If yes, what are they?
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Do you understand your rights to appeal the decisions made in an assessment? Yes No
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Studen Sufficient/
Resubmission? t insufficien
Assessment Task Y/N initials t Date
Written questions
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
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TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
You must answer all 30 questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
Diversity means having distinct or unlike elements. In a workplace, diversity means employing people
who may be different from each other and who do not all come from the same background. The
differences may be those of national origin, physical appearance, religion, education, age, gender, or sexual
orientation.
b) What are the advantages and disadvantages of culture and diversity in the workplace? Provide at least 3
examples of each.
Example 1: This design allows each team member to focus on their strengths.
Example 1: Diversity can create workers who are over-qualified for some jobs.
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies. .
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
QUESTION 5
In what instances would you need to seek assistance from other people or services such as interpreters?
Provide at least 3 examples.
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.
2:
3:
The new personal care workers are planning a night out to celebrate the end of their probationary period.
The team leader responsible for the new staff is organising dinner at a local pub advising staff they
welcome to bring a friend or partner. One of the new instructors Tom, is planning on bringing his partner
of 5 years Dave. When the news circulates to the team leader, he pulls Tom aside and tells him it would
not be appropriate to bring his partner as it may impact the reputation of the facility and cause discomfort
among the other staff.
a) Is Tom being discriminated against? Explain your answer.
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food,
the team sent around a survey so everyone could indicate their food preferences. Jana advised that she
could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the lunch, she
questioned the organiser on what the meat was. She asked them whether they had seen her food
preference on the survey. She was told that they were not able to cater for her as the majority of the team
opted for pork sausages and it would have complicated the order.
d) How should the organiser of the lunch have responded to her request?
Human rights are rights inherent to all human beings, whatever our nationality, place of residence, sex,
national or ethnic origin, colour, religion, language, or any other status. We are all equally entitled to our
human rights without discrimination. These rights are all interrelated, interdependent and indivisible.
QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is a language
barrier.
Example 3:
It saves time
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least 5.
1. Increased productivity.
2. Improved creativity.
3. Increased profits.
4. Improved employee engagement.
5. Reduced employee turnover.
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when
working with:
a) Someone of a young age.
QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her
nearest neighbour lives over 500 meters away and is often away from home. Elsie does not have a
mobile phone. The house needs repair as the roof is leaking but Elsie does not have the money for this.
Strategy 1:
Strategy 2:
Strategy 3:
Strategy 4:
g) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely determined to
stay in his own home until he dies. He walks to the shops each day at 10.00am for his shopping but is
finding that harder and harder with his bad eyesight. The town where he lives is not the same as it was
when he moved there fifty years ago. In those days it was a nice country town – now it is a growth area
in the outer suburbs of Melbourne. There is a large problem in the area with high rates of
unemployment and large rates of methamphetamine use.
Strategy 1:
Strategy 2:
Strategy 3:
Strategy 4:
QUESTION 15
Lois is 50. She has had a stoke which has left her paralysed down her right side. Her needs are being
assessed. Through the assessment process it has been noted that
Lois has the following needs:
Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are
a) Make a list of resources that would assist Lois. (List at least eight.)
1:
2:
3:
4:
5:
6:
8:
i) Provide two strategies that can enable clients to be empowered in relation to their care.
Strategy 1:
Strategy 2:
QUESTION 17
Write down the definition of the terms in the table below.
Term Definition
Sexuality Sexuality is a key part of human nature. People with intellectual disability experience
the same range of sexual thoughts, attitudes, feelings, desires, fantasies and
activities as everyone else. Sexuality has psychological, biological and social
aspects and is influenced by individual values and attitudes
Spirituality Spirituality is a broad concept with room for many perspectives. In general, it includes a
sense of connection to something bigger than ourselves, and it typically involves a search for
meaning in life. As such, it is a universal human experience something that touches us all.
Cultural identity Cultural identity is the identity or feeling of belonging to a group. It is part of a person's self-
conception and self-perception and is related to nationality, ethnicity, religion, social class,
generation, locality or any kind of social group that has its own distinct culture.
QUESTION 18
a) In the table below, list some indicators you may observe in an older person who is subject to abuse. You
must list at least 3 indicators for each form of abuse.
Sexual
Pain / itching in genital or anal areas.
Physical
Regression, over-compliance, lack of communication.
Psychological
Emotional neglect and isolation
j) If you suspected that a client was being abused, do you have an obligation to report it? Explain your
answer.
Distress
Anxiety
Lack of engagement
MYTH: Older adults are unable to have sex because their bodies are too old or sick.
FACT: Some changes within the aging body can alter or complicate sexual expression and declines in
sexual functioning may occur, but desire and interest remain. The use of medications to treat sexual
dysfunction in both men and women has made it possible for people to remain sexually active late into life.
One study revealed 61 percent of people over 60 said their sex life today was the same or better than in
their 40s, and 26 percent of those over 75 remain sexually active.
QUESTION 20
a) List 3 health risks involved in poor dental hygiene.
Risk 2: Pregnancy Problems – Preterm birth, low birth weight, or infections of the newborn.
n) What are 4 common diet related health problems experienced by older people?
Problem 1:
High blood pressure
Problem 2: Diabetes
Problem 3: Osteoporosis
o) What are four things that can improve mental health outcomes?
QUESTION 21
a) Suggest a community network that could be beneficial to the following groups of people.
Vietnamese
Australian Vietnamese Women’s Association Incorporated (AVWA)
women
p) What is the advantage of older people continuing with social groups and activities that they have been
involved in for some time?
QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where you work. He says
‘How do you manage to work with all those different kinds of people? How do you know that you are not
going to offend someone by mistake?’
Write down how you would answer your friend.
Issue 1:
Physical and Mental Health
Many older adults maintain good health and are fully able to function both physically
and mentally well into their later years. However, the biological effects of aging do lead
to more physical and mental health problems among the senior population than in
younger age groups. As we age, muscles and bones begin to weaken, we lose eyesight
and hearing, and mobility often becomes limited.
Issue 2:
Health Care Costs/Nursing Home Care
Older adults visit the doctor and stay in the hospital more often than other age groups.
Medicare helps cover some health care costs for seniors, however most are left to pay
for about half of their medical bills on their own, which can cost thousands of dollars
each year.
Seniors tend to have fewer opportunities for social engagement than younger age
groups. They retire from jobs, children move away, friends and spouses pass away, and
eventually they may become housebound if they lose the ability to drive or become ill.
QUESTION 24
a) What is meant by the term ‘normal’ ageing’? How can attitude and a healthy lifestyle influence the impact
of the normal ageing process both physically and psychosocially?
The Aging Process: Normal Aging. The aging process happens during all stages of an individual's life span.
The changes aging individuals experience are not necessarily harmful. With age, hair thins and turns gray.
Skin thins, becomes less elastic, and sags.
It is important to eat a balanced diet for health and wellbeing. Good nutrition and regular meals combined
with physical activity can improve your strength and help fight infection. Eating a variety of healthy foods
can improve your energy levels and help you maintain a healthy weight.
b) Choose one of the challenges that you identified above. What support could be provided to someone with
this challenge so they could continue their community participation?
QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and
values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of which will have
values and beliefs very different from you own?
Australia is a vibrant, multicultural country. This rich, cultural diversity is one of our greatest strengths. It is
central to our national identity. In 1975, the Racial Discrimination Act came into force, making discrimination
in different parts of public life against the law
QUESTION 29
a) What does a cultural interpreter do?
A cultural mediator/interpreter/translator plays a critical role in facilitating successful communication with
students and families who speak a language other than English. An interpreter is an individual to translates
spoken language from one language to another.
An interpreter's role is to facilitate communication between two or more people who use different
languages, being either spoken or signed. The interpreter is not responsible for what is said by either party,
but is responsible for ensuring that everything that is said is communicated accurately in the other
language.
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and
needed to resolve it.
Strategy 1: Ask for frequent expansion on points that you are unfamiliar with, especially if they relate to
cultural issues.
Strategy 2: Investigate the cultural norms of the people that are involved in the dispute. It could be a
matter of misunderstanding. This is also useful for validating cultural claims.
Students: Please fill out this cover sheet clearly and accurately for this task.
Name:
Units:
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing.
Studen Sufficient/
Resubmission? t insufficien
Assessment Task Y/N initials t Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: _________________________________________________________________________________________________
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
Complete the questions that follow each case study.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
Answer the questions that were incorrect in writing.
1. What effect do you think Claude’s separation from Ray is having on his emotional well-being?
2. What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-being?
Strategy 1:
Strategy 2:
Strategy 3:
3. If nothing is done to bring Claude and Ray together how might this effect his health over a period of time?
Suggest four possible effects.
Effect 1:
Effect 2:
Effect 3:
Effect 4:
Organisation 1: Name”
Website address:
Organisation 2: Name”
Website address:
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle bed
has been wheeled into Claude’s room for him to sleep in.
5. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment
where they will feel secure, private and comfortable?
Claude is much happier now Ray is able to visit regularly. However the other day they got a bit carried
away in the dining room and offended some of the other residents who complained that their behavior was
putting them off their dinner!
1. What are the cultural issues that are impacting on this team?
8. Is there a legal requirement for Ahmed to be allowed time to pray during work hours?
12. What could management put in place to eliminate bias and discrimination in the workplace?
1. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
13. Make a list of resources that will be needed to suit Harry’s needs. (List at least 10.)
17. What are the objectives of the diet and exercise that are planned for Billy?
19. What actions may be specified in Billy’s care plan to support him with his exercise?
21. What assistance can be given to Billy to help him to recognise his strengths and achievements through
the program?
23. What documentation should be kept to track progress towards Billy’s goals
Strategy 1:
Strategy 2:
Strategy 3:
26. How can Fadi be offered choice in determining solutions to his problem?
1. From her manner you think that she may be suicidal – you know that she has attempted suicide once
before. As a personal care attendant this is beyond the role of your job. What will you do?
27. What action needs to be taken to protect Rachella from harm until medical help can be obtained?
Students: Please fill out this cover sheet clearly and accurately for this task.
Name:
Studen Sufficient/
Resubmission? t insufficien
Assessment Task Y/N initials t Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
____________________________________________________________________________________________________
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the
workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
What is your definition of a culturally diverse workplace?
What do you feel is the value of diversity when working in the health and community care sector?
How do you think that different cultural influences and changing cultural practices have impacted on
Australian society? Think about political, social, economic and cultural influences.
Describe your own cultural background. Identify any conceptions and preconceptions you may have of
other cultures based on your own upbringing and experiences.
How do your cultural beliefs, values and experiences impact on your personal behaviour, interpersonal
relationships, perception and social expectations of others?
Describe two social practices that you do that are a direct result of your cultural upbringing. Have these
changed from the practices of your parents when they were young. Why/why not?
How has your cultural background impacted on your communication style and delivery
What difficulties or challenges might you expect to experience if you were of the cultural minority in a
workplace?
Describe whether you needed any communication assistance from friends, family or specialised services,
or if you have observed this. Describe your experience of either getting or providing communication
assistance.
Do you feel that you have experienced any issues of discrimination – describe this.
Do you consider yourself to be socially and culturally aware in the workplace? Provide an example to
support your response.
What programs or initiatives have you participated in that support or promote cultural diversity in the
workplace?
Students: Please fill out this cover sheet clearly and accurately for this task.
Name:
Studen Sufficient/
Resubmission? t insufficien
Assessment Task Y/N initials t Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered when providing
health and community services?
List at least four items of importance for each culture listed.
Aboriginal culture
Vietnamese culture
a) What are four access and equity issues that Aboriginals and Torres Strait Islanders face when being
provided health and community services?
Students: Please fill out this cover sheet clearly and accurately for this task.
Name:
Studen Sufficient/
Resubmission? t insufficien
Assessment Task Y/N initials t Date
Workplace observation
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
____________________________________________________________________________________________________
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
Students will be observed assisting three clients with activities of daily living.
If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they
will give you some feedback and you will need to do the specific task again.
If your assessor marks any of your written answers as incorrect, you will need to either:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
INSTRUCTIONS:
During one of your assessor’s workplace visits, you will need to demonstrate that you can support three
clients undertaking activities of living.
‘Activities of living’ refer to everyday tasks that we do as part of our normal life. This can include activities such
as:
Gardening
Cleaning
Domestic laundry
Meal or snack preparation
Shopping
Attending to financial matters and personal correspondence.
You need to choose three clients to work with and identify one ‘activity of living’ that each client is interested
in, and where you can provide support. You must plan the activities prior to the assessment.
You must obtain the permission of your clients and your supervisor prior to conducting this task. You will also
need to liaise with each client’s carer.
Identify a client to work with and identify one activity of living of interest to the client?
Obtain permission from the client and your supervisor to conduct the task?
Locate the client’s individualised plan and refer to this for information about the client?
Seek feedback on your plan from the client’s carer – this may either be done by phone or face to face. Did
you amend the plan if necessary?
Remind the older person of any potential risks throughout the task?
Discuss the activity with the client allowing them to take the lead role where they are able?
Obtain appropriate aids and equipment appropriate to the client’s needs (eg mobility devices, gardening
equipment, specialised equipment etc)?
Demonstrate an inclusive attitude and cater for individual needs, adapting the environment where
necessary to cater for these?
Deal sensitively with any age or disability-related conditions that the person faces?
Provide support to undertake the task while encouraging independence wherever possible?
Communicate effectively , both verbally and non-verbally, with the client taking into account their needs?
Following the observations, your assessor will ask you a set of verbal questions about the activities of living,
your clients and their carers.