DIPLOMA IN

LOGISTICS & SUPPLY CHAIN

MANAGEMENT

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SYLLABUS

1. Supply Chain Management

2. Management in Logistics & Transport
3. Warehouse Management
4. Multi Modal Transport Operation
5. Network Integration Management
6. Inventory Management
7. Organizational Behaviour & Business Communication
 SUPPLY CHAIN MANAGEMENT

MODULE 1: INTRODUCTION TO SUPPLY CHAIN MANAGEMENT

Introduction to supply chain management (SCM), Importance of supply chain management,

Nature and scope of supply chain management, Objectives of supply chain, What is logistics
management?, Integrated supply chains, Total cost concept, Evolution of supply chain
management, Focus areas in supply chain management, A framework for structuring supply
chain drivers.

MODULE 2: SUPPLY CHAIN DESIGN AND NETWORK

Supply chain networks and network design, Integrated supply chain planning, The strategic
importance of logistics/supply chain network design, Logistics/ supply chain network design
process, Logistics/ supply chain network planning, Role of facility decisions in a supply
chain, Factors influencing network design decisions, Major locational determinants, A
framework for network design decisions, Design of distribution channels, The functions
performed by distribution channels, Types of distribution channels.

MODULE 3: SUPPLY CHAIN FRAMEWORK AND SOLUTIONS

What is value chain?, Supply Chain Framework and solution, What is 3PL and 4PL,
Outsourcing to 3PL& 4PL, Logistics Utilities, What is Trade-off, Bullwhip effect, Push, Pull
and Push-Pull Systems.

MODULE 4: SCM FUNCTIONS & CONTRIBUTIONS

Minimizing Uncertainty, Reducing Lead Times, Minimizing the number of stages, Improving
Flexibility, Improving Process Quality, Minimizing Variety, Managing Demand, Delaying
Differentiation, Kitting of supplies, Focusing on ‘A’ Category, Planning for multiple Supply
Chains, Modifying performance Measures, Competing on service.

MODULE 5: SUPPLY CHAIN PLANNING AND IMPLEMENTATION

Planning supply and demand in a supply chain, planning and managing inventories in a
supply chain, planning for optimal level of product availability.

MODULE 6: DEMAND MANAGEMENT AND CUSTOMER SERVICE

What is demand management?, Relationship between customer service and demand

management, Dimensions or elements of customer service, Performance measures for
customer service, Demand management process, Demand forecasting and its role in a
supply chain, The customer service audit
MODULE 7: ORDER PROCESSING AND ROLE OF TRANSPORTATION IN
SUPPLY CHAIN MANAGEMENT

The customer order cycle, Order management system, Order and replenishment cycles,
Order processing categories, The logistics information system, The order management
system, The warehouse management system, The transportation management system,
Position of transportation in logistics and supply chain management, Elements of
transportation cost.
 MANAGEMENT IN LOGISTICS & TRANSPORT

MODULE 1: INTRODUCTION TO LOGISTICS MANAGEMENT

What is logistics?, Types of Logistics, What is Logistics Management?, Scope and

importance of Logistics management, Development of logistics, need for Logistics
management, Logistical Activities, The Role of Logistics in the Supply Chain Management,
The Role of Logistics in the Organisation, Logistics Costs, Total Cost Concept.

MODULE 2: INTEGRATED LOGISTICS MANAGEMENT

Systems Approach, Integrated Logistics Model, Planning and Co-ordination Flows,

Information Systems in Integrated Logistics, The Integrated Logistics Information System
(ILIS), Integrated Logistics Strategy for Competitive Advantage, Strategic Logistics Planning,
The Strategic Logistics Plan, Evaluation and Selection of Channel Members, On-going
Channel Evaluation and Improvement, Developing Strategic Logistics Plan.

MODULE 3: LOGISTICS PLANNING AND STRATEGY

Why Corporate Strategy is Important to Logistics?, The Hierarchy of planning, Relationship

Between logistics Strategy and Corporate strategy, The Organisational Planning Process,
The Strategic Logistics plan, Evaluation and Selection of Channel Members, Logistics
Mission and Objectives, Logistical Objectives, Generic Logistics Strategies,

MODULE 4: DEMAND MANAGEMENT & LOGISTICS SYSTEM DESIGN

What is demand management, Relationship b/w customer service & demand management,
customer service & product levels, Elements of customer service, Performance measures for
customer service,

Logistics System Design, Approaches to Analysis of Logistics Systems, Materials

Management versus Physical Distributions, Cost Centres, Logistics Administration,
Organising Integrated Logistics.

MODULE 5: FACILITY LOCATION AND DESIGN

Logistics Network Design, The Need for Long Range Planning, The Strategic Importance of
Logistics Network Design, Logistics Network Design Process, Locational Determinants,
Current Trends Governing Selection of Site, Modelling Approaches, Warehouse Location
Patterns, Transportation Economies, Inventory Economies, Least – Total Cost Design.

MODULE 6: TRANSPORTATION INFRASTRUCTURE

Transportation Functionality Principles and Participants: Transport Functionality – Transport

Principles – Transport Participants, Transportation Regulation: Types of Regulation,
Transportation Service: Traditional Carriers, Package Service, Intermodal Transportation,
Nonoperating Intermediaries.
MODULE 7: TRANSPORTATION OPERATIONS

Transportation Economics and Pricing: Economic Drivers – Costing - Carrier pricing

Strategy, Transport Administration: Operational Management – Consolidation – Negotiation
– Control – Auditing and Claim Administration – Logistical Integration, Documentation: Bill of
Lading - Freight Bill.

MODULE 8: MEASURING LOGISTICS PERFORMANCE

Some Issues in Pricing, Pricing of Transport Services, Pricing in Procurement Situations,

Logistics Performance Measurement, Dimensions of Performance Measurement,
Guidelines for Logistics and Supply Chain Performance.

MODULE 9: GLOBAL LOGISTICS

Globalization of Business, What is Globalisation?, Drivers of Globalisation, Industry

Globalisation Drivers, The Concept of Global Logistics and Global Supply Chains.

MODULE 10: REVERSE LOGISTICS

What is Reverse Logistics?, Need for Reverse Logistics Systems, Types of Reverse
Logistics, Outsourcing Reverse Logistics Requirements, Designing an Effective Reverse
Logistics System, Components of a Reverse Logistics Systems, Distributions Scheduling in
a Reverse Logistics Company, Returns Management, Return of Unsold Goods.
 WAREHOUSE MANAGEMENT

MODULE 1: INTRODUCTION TO WAREHOUSE MANAGEMENT

Introduction, Objectives, Meaning Of A Warehouse, Need For Warehousing Management,

Evolution Of Warehousing, Role Of A Warehouse Manager, Functions Of Warehouses,
Types Of Warehouses, Warehousing Cost, Warehousing Strategies, Significance Of
Warehousing In Logistics.

MODULE 2: CHARECTERISTICS OF AN IDEAL WAREHOUSE

Characteristics Of An Ideal Warehouse, Factors Determining Location Of Warehouse,

Storing Products In A Warehouse – Storage Systems, Warehousing Function Model,
Warehouse Location, Warehousing And Supply Chain, Retailing And Warehousing,
Importance Of Warehouse In A Value Chain, World – Class Warehousing.

MODULE 3: WAREHOUSE OPERATIONS

Warehouse Structure, Warehouse Operations – Receiving Inventory, Picking Inventory,

Locating Inventory, Organising Inventory, Despatching Inventory, Modern Warehouse
Operations, Packaging – Types And Function, Warehouse Management Systems, WMS
Solutions And Vendors, Equipment Used For A Warehouse, Security And Preventing Loss.

MODULE 4: WAREHOUSE INFORMATION

Warehouse Information: Introduction, Objectives, Importance Of Warehouse Information,

Decision Making Using Warehouse Information, ICT Applications In A Warehouse, Bar Code
Scanners, Wireless LAN, Mobile Computers, Radio Frequency Identification (RFID), Pick By
Voice – Pick To Light System – Health And Safety Risks At The Warehouse

MODULE 5: LEGAL ASPECTS OF WAREHOUSING

Legal Aspects Of Warehousing, The Warehousing (Regulation & Development) Act, 2007,
Registration Of Warehousing Business, Registration Of Warehouses, Registration Of
Accreditation Agencies, Warehousemen, Warehouse Receipt, The Warehousing
Development And Regulatory Authority (WDRA)

MODULE 6:

Often used terminologies.

 MULTIMODAL TRANSPORT OPERATION

MODULE 1: THE NEED - HOW IT EFFECTS THE INTERNATIONAL MOVEMENT

OF MERCHANDISE

Business beyond borders – The International trade.- Need of Multi Modal Transportation-
What is Multi Modal Transportation & Who is Multi Modal Transport Operator.- Origin - Main
features of Multi Modal Transportation - Merits

MODULE 2: MULTI MODAL TRANSPORT ACT – EXPLAINED

The Act – Operation – Document – Governance

MODULE 3: MODALITIES OF TRANSPORT & INFRASTRUCTURAL

CAPABILITIES OF INDIAN TRANSPORT SEGMENT

INDIAN ROAD NETWORK

National Highway authority of India - Important NHAI program: Golden quadrilateral, NSEW
corridors etc.- Passenger segment – Motor Vehicles

INDIAN RAILWAYS

Railway administration - Railway operations - Cargo movements - Different tariffs - Freight

corridors - Kokan Railway – Piggy back – TOFC (Truck On Flat Car) - Passenger
movements

INDIAN MARITIME TRANSPORTATION

Introduction to port infrastructure - Major commercial ports of India - Developing ports -

Costal shipping and Sagarmala program

AIR TRANSPORTATION IN INDIA

Airports & other connected infrastructure - Air cargo and passenger traffic - Scope of courier

INLAND WATER WAYS IN INDIA

History – National waterways - Business opportunities through waterways - Cargo

movement support activities

DEVELOPMENT OF PIPELINE TRANSPORTATION

Beginning of pipeline transportation in India.

MODULE 4: CARGO MOVEMENTS IN THE COUNTRY

Classification of cargo & catchment areas - Role of intermodal transportation in cargo

movement - Transport economy
MODULE 5: PASSENGER TRAFFIC SEGMENT

A comparison between cargo & passenger traffic - Facilities created for passenger traffic

MODULE 6: STATUTORY BODIES CONTROLLING THE TRANSPORT

INFRASTRUCTURE AND OPERATIONS

Transport acts - Regulatory bodies controlling traffic infrastructure and operations

MODULE 7: ROLE OF PRIVATE PLAYERS IN TRANSPORTATION SEGMENT

The concept of public – private partnership - Success of private participation in transport

infrastructure development (Road – Air – Sea - Scope of privatisation in railways)

MODULE 8: IMPACT ON ECONOMY ON MODERNISATION OF TRANSPORT

SEGMENT

Revenue generation - Welfare facilitation support

 NETWORK INTEGRATION MANAGEMENT

MODULE 1: NETWORK INTEGRATION MANAGEMENT DESIGN

Enterprise facility network - Spectrum of location decisions - Local presence : An obsolete

paradigm - Warehouse Requirements - Procurements Drivers - Manufacturing Drivers -
Customer Accommodation Drivers - Warehouse Justification - Systems concepts and
Analysis - Total cost Integration - Transportation Economics - Inventory Economics - Total
cost network - Formulating logistical strategy - Cost minimization - Threshold service -
Service sensitivity Analysis - Finalizing strategy

MODULE 2: DANGEROUS GOODS HANDLING

Key Terms - Purpose and scope - What are dangerous goods? - Classifying the dangerous
goods - Packing, marking and labelling - Prohibition on supply - Safety signs - General risk
control duties - Controlling risk at your premises - Controlling risk to your workers - Hierarchy
of controls - Reviewing and revising risk controls - Fire protection systems - Equivalent
Pictograms under the ADG code and GHS

MODULE 3: INSURANCE

Definition – Concept of risk – Basic Terminologies – Basic characteristics of insurance with

examples – Insurance terms – IRDA-The insurance regulatory authority – Benefits of
insurance – Cost of Insurance – Insurance classification – Concept of General Insurance –
Different types of Insurance.

MODULE 4: COURIER

Introduction – Types of courier services – Courier service in India – Regulations: Law of

courier business – Logistics in Courier Industry.

MODULE 5: ALLIED ACTS

Bailment Act - Law relating to lien - Guarantee & indemnity - Contract of guarantee - Power
of Attorney – Arbitration - Notarizing

MODULE 6: GST
 INVENTORY MANAGEMENT

MODULE 1:

Role, Scope and importance of the function & purchase and Materials Management
Objectives of Material Management, the materials cycle, organisation & control for material
management, material handling, Storage & Disposal of Redundant, Obsolete & Scarp item,
Environmental issues.

MODULE 2:

Classification of Materials and estimation of demand classification of material, classification

and coding systems, specification of materials, variety reduction & standardisation, elements
of value analysis/ Engineering & Quality control, Estimation of demands, concepts of
dependent and independent demands. ABC, VED, FSN analysis, Materials Audit.

MODULE 3: CONCEPT OF INVENTORY

Concept of Inventory, Need for stock holding, Types of Stock, Inventory management in
global market, Inventory control, Basic warehouse equipment, Planning & inventory control,
Stock valuation, Inventory counting techniques, Inventory models, replenishment methods,
Push vs. pull, Stock & Lot management, Planning & controlling stock levels, storage
principles, cross docking, impact of stock inaccuracy, frequent stock checking, effects of
excess inventory on business

MODULE 4:

Procurement: purchasing policies and practices, make/buy/lease decisions, location and

selection of suppliers, product and vendor selection – buying the right material at the
optimum price. Vendor managed inventory, vendor rating and source development. Imports,
procurement in shortage situation, hedging ethical and legal aspects of purchasing lead time
analysis, paper work and record of purchasing department, cost of acquisition, capital
equipment purchase.

MODULE 5:

Inventory control system of stock replenishment. Cost of inventory holding and of stock out,
Inventory control principles, Basic EOQ formula, Adaptation of discount and other price
factors, other considerations in determining order quantities, service levels and safety stock,
considerations for dependent demand items, order quantities in fixed interval replenishment
systems. Determination of stockholding policies. Methods of avoiding carrying stock, Control
of stock range coding, stock level forecasting techniques, Application & Approval of new
Stock items.
MODULE 6:

The Kanban approach and just in Time philosophy; Coping with uncertainty in achieving
required service levels; Suppliers contribution to controlling stock. Management of storage
facilities. Identifying types of commodities to be stored and their characteristics with regard
to storage and handling needs; materials requirements planning (MRP) & Manufacturing
resource planning (MRP II) and distribution requirements planning; pull systems, Accounting
& other record of stores. Appreciation of use of computer for maintenance of records and for
generating outputs for decision making.
 ORGANISATIONAL BEHAVIOR

MODULE 1 - AN OVERVIEW OF ORGANIZATIONAL BEHAVIOR

Introduction to Organizational Behavior - Scope & Importance of O.B - History of

Organisational Behavior and its emergence as a discipline - Contributions to Organizational
Behavior from different disciplines - Meaning & Definition of Organizational Behavior -
Organizational Behavior Model - Functions of Organisational Behavior.

MODULE 2 - INDIVIDUAL & GROUP DIMENSIONS OF ORGANIZATIONAL

BEHAVIOR

Introduction - Foundation of Individual Behavior- Causes of human behavior - Framework of

Emotional Competence-Learned characteristics- Understanding group- Types of groups -
Theories of Group behavior-Concepts of group dynamics - Norms-Types of norms-Status-
Cohesion-Conformity - Factors contributing to group cohesiveness -Relationship between
cohesiveness, performance norms and Productivity - Consequences of cohesiveness

MODULE 3 - PERSONALITY, MOTIVATION & PERCEPTION

Introduction to Personality- Determinants of personality-Personality traits -Personality

Orientation -Types of personality-Introduction to Motivation-Characteristics of motivation.
Importance of Motivation Introduction to perception - Perception process- Factors affecting
perception. Improving perception: Perception and its application in organization

MODULE 4 - CONFLICT MANAGEMENT & STRESS MANAGEMENT

Introduction to Conflict Management – Definition- Transition of Conflict-Types of Conflict-

Conflict Process Conflict Resolution Model-Causes of Conflict- Sources of Jobs Stress-
Group stressors-Individual Stressors-Stress and Behavior -Burnout-Causes of Burnout-
Prevention of Burnout -Management of stress – Individual level strategies-Organizational
level strategies

MODULE 5 - ORGANIZATIONAL DEVELOPMENT, CULTURE & CLIMATE

Introduction to Organisational Structure - Definition -Form of organisational structure -

Organic form of organizational structure-Concepts of organizational structure –-Formal
organisation & Informal organisation, Span of Management -Designing of organizational
structure - Types of organizational structure -Concept of organizational culture - Functions of
organizational culture -Levels of culture- Management Philosophy -Organizational climate
 BUSINESS COMMUNICATION

MODULE 1: BUSINESS COMMUNICATION

Objectives of Business Communication -Communication inside an Organization – External

Communication- Importance of Communication for an individual – Barriers or obstacles of
communication - Type of communication -Channels of communication - Formal and Informal
Communication - Electronic communication-Legal aspects of Communication

MODULE 2: LISTENING

Type of Listening – Barriers of Listening –Guidelines for Listening – Purpose of Listening –

Verbal and non-verbal Communication

MODULE 3: COMMUNICATION FOR EMPLOYMENT

Importance of employment Communication- Type of resume – Job Application Vs. Resume

–Type of patterned interview – Various symbols of positive and negative attitude of an
interview- Responsibilities of an interview

MODULE 4: MEETINGS & DISCUSSION

Type of Meetings – Types of company meetings – Common business meeting formats –

Essential elements of a meeting – Type of conferences – Procedure during the meeting –
Type of Groups – Group Discussion

MODULE 5: BUSINESS PRESENTATION

Type of Business presentation – Planning steps of Business presentation – Effective

presentation – The Main Components
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