GASCON, JUBILEE S.

DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

MODULE 1
Post Test I
False 1. Administrative communication is a one way process.

True 2. The senders and receivers of communication in an office or

an organization include all personnel.

True 3. Communication is a function in management that is found in

all other functions like planning, organizing and staffing.

True 4. An organization’s external environment includes customers,

government officials and clients.

True 5. Communication is the transmission of thoughts and feelings

from one mind to another.

False 6. Communication does not make use of written and spoken

language.

True 7. Communication may start from a thought which is encoded by

a sender.

True 8. The originator of communication is the recipient of the

original message.

True 9. The message in communication is the thought transferred to

the receiver.

True 10. Words that we use in communication carry with them other
meanings aside from the intended meaning.

False 11. Knowledge of several things about a person is the totality

of the person.

True 12. Cultural differences could produce biases and prejudices

in ones judgment of a person.

False 13. A message or superior may anticipate how others should

perceive or understand his communication.

True 14. Senders of communication must clarify in their minds what

they would like to communicate.

True 15. Non-verbal communication uses face to face and body

language.

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 GASCON, JUBILEE S.
DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

Post-test II:
I.
1. Language is an arbitrary system of vocal signs by means of which
groups of humans beings interact.
2. Verbal Communication is the process of exchanging ideas and
feelings through the use of language.
3. Signs cover mechanical methods of conveying a message such as
flags, ringing of bells and streamers.
4. Body language refers to body motions or gestures.
5. Paralanguage suggests “It’s not what you say but how you say it.”

II. Encircle the words or phrases that should be used in clear

effective writing and speaking:
Indisposed Document Give
Monumental End Incarcerate
Utilize Ask Prevaricate
Proceed Endeavor Lie
Go Try Jail
Reside Majority Facilitate
Live Most Help
Tragedy Terminate Accident
Collision Fire Now
Told his At the present time Held a
listeners Now conference
Met That Because
For the reason Deed of sale

MODULE 2
Activity 1 Check your understanding.
Following are texts of a communication. What characteristics of a good
communication are observed? What characteristics are violated? Why?

A.
The UP College Admission Test (UPCAT) shall be administered
on August 5 (Saturday) at the gymnasium starting at 7:00 am. In
this connection, nay we request your office to cause the
installation of the sound system for use during the test. It is
expected that the sound system is made ready as early as 6:00 am.
Modest honorarium shall be given. This has already been approved
by the Office of the President.
Thank you for your cooperation.
Very truly yours,
_________________

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 GASCON, JUBILEE S.
DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

Answer: Completeness as one of the characteristics of a good

communication is observed in this letter because all the information
needed is indicated—date, time and purpose. It also uses simple and
easy-to-understand words that’s why the clarity of the the letter is
present, as well.

However, the courtesy and positive characteristics are violated

because the tone of the letter sounds demanding with the use of “It is
expected…”

B.
The Biak-na-Bato Gender Coordinating Desk will be holding a
conference meeting on September 28, 2001 at 9:00 am to discuss
updates on agency’s activities.

In this connection, may I request for the use of the sound

system and the services of an operator.

Thank you for giving this matter your most needed

attention.

Very truly yours,

__________________

Answer: The characteristics observed in this letter are conciseness,

courtesy, and positive. The writer uses short and simple sentences
that makes the letter easier to understand. The “May I request…” words
foster positive and courtesy of the writer to the recipient.

On the other hand, some necessary information are not indicated—

place/venue, time, duration, the people who are expected to attend,
and the expected operator services. Thus, completeness is violated.
Also, accuracy is violated because the specific time of updates of
agency’s activities and the number and members of coordinators holding
the conference are not specified.

C.
The Future Medics Circle, the prime organization of medical
students of our University will be holding a Concert for a Cause
dubbed as “Christnas in our Hearts” A MEDICAL MUSICALE, on
December 12, 1999 at the UNP Gymnasium.

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 GASCON, JUBILEE S.
DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

The organizers were moved by the theme: FPC: Onwards to a

globally competitive and highly skilled physician responsive to
the needs of unserved communities.” The activity is aimed at
realizing the following objectives: a) To establish unity and
solidarity among the FPC member and the highly esteemed
provincial Physicians, prestigious member of the Provincial
Medical Society and the honorable government officials of the
province; b) To enhance camaraderie among the University Academic
Community, parents and various student organization in the
University; c) To raise funds for the different programs and
activities of the FPC geared towards academic excellence and
community service.

In this regard, we would like to request for the following

university equipment video, screen, sound system and platforms in
the preparation of the said affair at the gymnasium on December
17, 1999 at 5:30pm to 12:00mn.

We are looking forward for your favorable response for we

know that you are united with us in the pursuit of responsive and
dynamic student governance.

God bless!

Answer: All necessary details and information have been specified in

this letter. The history, purpose and reasons, specific requests,
time, date, and venue of the event specifically mentioned in this
letter make accuracy and completeness observed in this letter.
Positive phrases have been used that foster courtesy—‘We would like to
request’, ‘favorable’, ‘God bless’, and so on.

However, the letter’s conciseness is violated. The writer used lengthy

sentences and complicated words like ‘prestigious’, ‘camaraderie’ and
geared.

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 GASCON, JUBILEE S.
DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

POST TEST

Test I: Identify the following:

COMPLETENESS 1. A characteristics of a good correspondence is

that the writer is able to achieve his purpose because he h
as included all pertinent data in his correspondence.

CLARITY 2. This characteristic of a good correspondence

suggests that the writer should use easy-to-understand
words and expressions.

ACCURACY 3. This characteristic of a good correspondence puts

the office professional to a high level of credibility
because the information or data in his communications are
correct.

CONCLUSION 4. The last major part of a paper.

MEMORANDUM 5. This contains the symbol of the organization.

FROM LINE 6. This line in a memorandum contains the origin or

the writer of the memo.

UNFAVORABLE 7. This message anticipates a negative response.

BIBLIOGRAPHY 8. This contains the references used in a report.

EXECUTIVE SUMMARY 9. The first part of a report.

BODY 10.This part suggests the theme of the report.

Test II: Write TRUE on the space provided before each number if the
statement is correct; False if the statement is not
correct.

FALSE 1. Pleasure is a negative word.

TRUE 2. Conciseness is expressing or saying your print in as few words

as possible.

TRUE 3. Your summary of the points presented in the body if your

reports should be short and catchy.

FALSE 4. In the professional world, jokes can be sent in the E-mail.

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 GASCON, JUBILEE S.
DLPA 246
ADMINISTRATIVE COMMUNICATION
AND MANAGEMENT CONTROL

FALSE 5. A manager can terminate an employee through an E-mail.

FALSE 6. The “to line” is the origin of the communication.

TRUE 7. Items in a questionnaire should be brief and clear.

FALSE 8. When one is interviewing a subject he can argue with the

interviews.

FALSE 9. The title page of a report contains the major sections

covered.

FALSE10.Parenthetical citations are written at the end of a report.

MODULE 3

Test Yourself

Write one sample each of the following:

1. E-mail
2. Memorandum
3. Letter of Recommendation
4. Letter of Inquiry
5. A Report of not less than 5 pages.

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