Professional Documents
Culture Documents
About The Hotel About The Staff
About The Hotel About The Staff
1. Do guests feel safe and secure on the 1. How long are you in service?
premises? ________________________________
o Yes ________________________________
o No _____________
2. Are documents and other information 2. How do you handle the guest
obtained from guest held securely? complaints?
o Yes ________________________________
o No ________________________________
_____________
ABOUT THE SERVICE
3. How many hours do you have in duty in
1. Has the hotel maintained its standard a day?
from the first time of its establishment? ________________________________
o Yes ________________________________
o No _____________
4. As a front desk officer what is the thing
2. Is the level of service the same at all that you should always do or remember
times of the day and for all members of during
staff? Service?
o Yes ________________________________
o No ________________________________
_____________
3. Are all service / facilities available as 5. What do you love the most in your job?
promised? ________________________________
o Yes ________________________________
o No _____________
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BAKER’S PERCENTAGE
Example
Baker's percentage, sometimes called A recipe could call for the following
formula percentage[1], is a way of ingredients:
indicating the proportion of ingredients
when making bread. The percentage is the 100% flour
ratio of ingredients expressed in terms of the 35% water
mass of the flour used (that is, the unit 35% milk
mass). For example, if a recipe calls for 10 4% fresh yeast
pounds of flour and 5 pounds of water, the 1.8% salt
corresponding percentages will be 100% and
50%. Because of the way these percentages The formulas to derive the ingredient
are stated, as a percent of the weight of flour weights when any weight of flour is chosen:
rather than a percent of overall weight of
ingredients, the total will always exceed X = flour weight
100%. 0.35 * X = water weight
0.35 * X = milk weight
Common formulations for bread include 0.04 * X = yeast weight
100% flour, 60% water/liquid, 1% yeast, 2% 0.018 * X = salt weight
salt and 1% oil, lard or butter. The amount
of water, expressed as a percentage of the If the baker chooses to use 2 lb of flour, the
weight of flour, is referred to as the recipe would call for:
"hydration" and is indicative of the
stickiness of the dough and the "crumb", or 2.0 lb flour
internal texture, of the bread. Higher 0.7 lb water (or 11.2 oz)
hydration levels produce more and larger 0.7 lb milk (or 11.2 oz)
holes, as is common in artisan breads such 0.08 lb fresh yeast (or 1.28 oz)
as baguettes or Ciabatta. 0.036 lb salt (or 0.577 oz)
In addition, the baker percentage enables the If the baker chooses to use 10 kg of flour,
user to more accurately compare recipes (i.e. the recipe would call for:
which is drier, saltier, sweeter, etc.).
10 kg flour
Bread recipes are more conveniently 3.5 kg water (or 3.5 L)
expressed in this manner, using mass instead 3.5 kg milk (or 3.5 L)
of volume measurements. The uncertainty in 0.4 kg fresh yeast (or 400 g)
using volume measurements follows from 0.18 kg salt (or 180 g)
the fact that flour settles in storage and
therefore does not have a constant density. It
also allows uniform measurement of Drawbacks
ingredients such as eggs, commonly used in
Baker's Percentages do not accurately reflect
the impact of the amount of gluten-forming
proteins in the flour on the final product and
therefore may need to be adjusted from
country to country, or even miller to miller,
depending on definitions of terms like
"bread flour" and actual protein content.[2]
Conversions
The use of customary U.S. units can
sometimes be awkward and the metric
system makes these conversions simpler.
However, adaptation of the recipes can be
done with the following densities
approximations. Returning to volume units
makes the measurements less precise.