Christ the King College

Calbayog City

PRELIM EXAM – MGT. 101

Deadline: January 6, 2020

In YOUR OWN WORDS, answer the following questions:

1. Many organizations offer a combination of goods and services to their customers. As you learned in
this chapter, there are some key differences between production of goods and delivery of services.
What are the implications of these differences relative to managing operations?

2. One way that organizations compete is through technological innovation. However, there can be
downsides for both the organization and the consumer. Explain.

3. a. What are some possible reasons a business person would make an unethical decision?
b. What are the risks of doing so?

4. List the trade-offs you would consider for each of these decisions:
a. Driving your own car versus public transportation
b. Buying a computer now versus waiting for an improved model

5. Case Study. Answer only four questions of your choice.