14064644 -Restock

14169135 -bday

We appreciate your patience. We're currently experiencing a huge volume of

contacts due to the holiday season. Since you have me on chat, let me make sure
we get all your concerns addressed today.

Auth:
As I checked, it appears that the authorisation hold or ghost charge is what you
are still seeing on your account. An authorisation is a hold that a bank or other
payment issuer places on an account to verify that funds are available for a
charge. Authorisations are different to charges. This should automatically wear off
within 5 to 9 working days.

As it turns our warehouse are still sorting your order into our facility that they
have to reschedule the delivery due to an unexpected issue in our warehouse or
system but, I can assure you that you will receive it within the estimated delivery
date which is on or before (delivery date). Otherwise, I will explore our options
here to help you get the parcel!Here's what I can do for you, I will personally
monitor this one for you to make sure that you'll be updated with the whereabouts
of your order.

Thank you for contacting Nike and I hope you are well. We appreciate your patience and
understanding regarding this response that took time due to the system issue we had earlier
this week. Rest assured that your concern will be handled with utmost urgency.

Transfer ​→​ To Commerce Case Comments: Consumer is contacting about a Global Store order. Referred
to [country/region]

What position do u usually play? PG, SG, SF, F or C?

-Product description and style code:

-Description of the flaw

-Date of purchase:

-Name and location of the store:

-Proof of purchase:

-Manufacturing date:

Bank Details:

Bank Country:
Bank Account name (First and last name of the account holder)
Bank Address: (Indicate the city you reside in)
BIC/Swift code: (Please check your bank statement)
Bank Account number:
Bank Name: (e.g ABN Amro, ING, Rabo etc.)
IBAN:

Yeah so the process usually goes like this - ideally return to store to receive cash/exchange in
hand, then if that's not possible digital gift card for the value of the order placed and then if
STILL not a satisfactory conclusion then we need to process an MRF 8:19:30 PM As this was a
store assist order the system doesn't recognise that there was a charge on our side, so even
by adding CC details it doesn't know that there are any funds to refund

Additional Task

Possible reasons the error codes pop up:

Incorrect billing information, mainly the address
Incorrect consumer information, email, phone number, date of birth
Insufficient funds
Multiple attempts in quick succession, with different information

For us to start, can I have your order number and email address that is associated
with your order?

No worries. Good news is the request has been successfully sent for your return label.
Do check your inbox, junk, and spam folders for my e-mail.

I'd be happy to help you out with this information! You made a great choice with
NIKEiD, it's a fantastic way to mix our iconic designs with your own personal
style! I can understand why you'll like to receive them sooner.

All the best for valued NikePlus member! We truly appreciate your membership.
We hope that you are enjoying the free standard shipping, exclusive invites, and
more!

Bday promo following points

1. Nike + member for more than 6 months >
2. Used Nike.com and Nike+app frequently
3. Placed orders on Nike.com/ Nike + App
4. OPT-IN TO ALL EMAIL MARKETING COMMUNICATIONS
Please accept the enclosed discount coupon as a token of our sincerest apologies. This is
not in anyway a compensation to whatever inconvenience caused but our humble attempt
to alleviate the trouble encountered.
--------------------------------

We have 2 options for exchange. First is return-exchange. We will create an

exchange to you. After we received your return item we will process the
exchange order. It will take 3 to 7 working days or earlier for us to received your
return and 2 to 5 working days for the shipment of the order. You are not charge
for this one. You will just have to wait for the order. We'll send your exchange
order once we receive and process the return. At that time, if the product you
requested isn't available for an exchange, you'll be refunded. Let me know if this
is the option for me to set it up and send the return label that you needed to use.

Second, return-re-order. You may return the item and re-order while waiting for us to
refund your original order, this is the best option if you need the correct size immediately.
Since you used discount on the order we can refund you for the difference on the new
order once the order shipped and you have send us the proof of postage of your return.

I can reach you via e-mail so you can send me the proof of postage and the
order number.
Do check your inbox,junk, and spam folders for my e-mail.

ADVANCE Exchange - PRICE MATCH

Thank you for the opportunity for me to help you with your exchange for

I just want to personally handle your exchange and in this e-mail, you can attach
the picture of the proof of postage so that I can refund the difference. Kindly
attach the proof of postage and send the order number here of the new size.

We truly appreciate your business and interest in our products and thank you for
being part of NikePlus! Enjoy the free standard shipping and promotions!

If you have additional questions, comments or concerns, please feel free to

respond directly to this email, chat us back from 8 am to 5 pm BST, or give us a
call at +44 (0) 2076604453 anytime from 8 am to 8 pm BST. We'll be happy to
help you much further!

Regards,
Gel
Nike Consumer Services

DPD: nikeams password: tracking

elite@dpd.co.uk

nike.care@dpd.be

nikehd@ups.com

csbcn.direct@seur.net

nike166@brt.it

student discount: ​http://huddle.nike.com/?p=225419

Nike support team ​https://help-en-gb.nike.com/app/ask/r/ads/country/gb

Hello Team

I hope you're all doing well !

The consumer have contacted and wants to change the delivery address linked to his
order. Below are the details:

CONSUMER'S DETAILS:

Name:

Phone:

Email:

New Address:

UPS Tracking Number:

Thanks and take care!

Consumers Name:
Delivery Address:
Consumer Phone Number:
Order Number:
Tracking Number:
Delivery Date (or Expected Date):
Item:
Size:
Qty:
Amount:

APPLYING DISCOUNTS IN CSP # 47351

Good news! Our team advise that you doesn't need to return this order to avail
the discount. What we will do instead is to wait for the order to ship to apply the
additional 30 % off code. Sounds good?

Birthday discount
As this is not an official ad for Nike, let me share with you how we are sending the
birthday invites. The birthday celebrants are pulled out on our system 1 week prior the
birthday month. There's a condition for you to be invited and included for this promotion.
First, you should be opted in for marketing e-mails. Second, the registration should be a
week or earlier before your birthday month.

I will personally monitor this for you and update you via e-mail once the price
adjustment has been applied. Expect to hear an update within 1 to 3 working
days.

Sale inquiry

I totally understand you'd like to have more information about our products' pricing. As it
is, due to the product demand, the amount of our products will fluctuate up and down
randomly. With this product increasing that would be a business decision and not one we
can reverse.

RTS

As I checked, it appears that your order already past our 30 minutes buyer's
remorse to cancel the order .No worries. The good news is I can personally
monitor this for you and once it ships out, we can coordinate with the carrier to
cancel the delivery so it will be returned back to us. After that, you will be fully
refunded. You can learn more about our policy here - ​https://swoo.sh/2qHjw86

I will contact you via e-mail for updates. In the event that your parcel has been
delivered as the return to sender is only a request. Do not hesitate to use the
prepaid return label that came with the parcel to return the package.

RTSed order - Fraud

I appreciate your patience! I did a check for you and I can see that your order has
already been in transit back to our warehouse due to unverified billing details that DPD
needs to continue the shipment. I apologise for the inconvenience. Since it is now
returning back to us, what I can do is to escalate it to our team so they can process the
refund. If you will be placing new order, please make sure to have correct details when
using your payment method. While I am not in place to discuss more, I would
recommend you to contact your credit card company for them to further check.

Cancel

Lovely trainers! No worries. The good news is we can still cancel this order for
you!

Great news! It is successfully canceled. You will receive the confirmation e-mail
within 24 to 48 hours. Then the fund will be reversed within 4 to 9 working days
from now.

Change address

I will be more than happy to help you your request for changing the shipping
address of your order. To share with you we have 2 options that we can offer
with you. First is to cancel the order so you may re-order the items while waiting
for the requested charge to wear off. Second, we can monitor this for you and
send up the request once the order ships out. However, it will additional 1 day
delivery. Which option do you think will works best for you?

--Return---

Splendid! All that is left to do now is just place your items in a sealed box or package any
box would do, attach the label and post it at your local post office. The postage is
pre-paid so we can guarantee that your return shipping is free of charge! Typically
speaking it takes 3-7 working days from the postage date to receive and scan returns.
Once processed, it will reflect on your original form of payment (card) within 5 to 9
working days.

Turn around time for the refunded amount to reflect back to your account will depend on
your banking institution's policy. Generally, funds are available within 5-8 working days.

Remember to retain your proof of postage when you send the package, this is your
reference that you have sent the item back to us.

Feel free to try them on and if in case that you didn't like this newest version you can
return the trainers for a full refund.

Typically speaking it takes 3-7 working days from the postage date to receive and scan
returns. If in the unlikely event that you have not received the refund confirmation after
this time then do let us know and we will chase it up and get you refunded! Expect to
receive the refund confirmation e-mail as soon as it has been processed.

---authenticity

There is not one specific way to tell you if the product is authentic or not, therefore we
are unable to advise or assist you with specific questions about an item already
purchased. We can go through steps to help you with determining whether the store of
purchase is an authorised Nike retailer. We strongly encourage you to only purchase
products from authorised Nike retailers. Products purchased from a non-authorised
retailer or auction sites are at your own risk.

---------Size----

Good news is I see here that you ordered a UK size 7. You might be able to see on the
order confirmation e-mail that you have ordered size 9.5, but that is for the US sizing
since our system is generated for US size. But no worries, I am seeing here that you've
got the correct size.

-----Women's size
The good news here is that you have indeed ordered the right size on the order. It's just
that for this one, it appears that the size information you received defaulted to US sizing.
When converted, UK 3.5 is size US 6 in Women's, so you have my assurance that you
will receive the right size.

----Escalation---

Sounds like a plan! We still have stocks for some items you need. I'll immediately reach
out to the Elite team to be able to start the investigation for you. Please keep an eye to
your e-mail as I will personally update you.

Declined Claim

190404-076058

Our Senior team reviewed your return and it appears that the claim procedure can be used
but that we can't use it multiple times. Due to your history on Nike about the same issue,
we regret to inform you that we are unable to set up a new claim for these flawed Nike
products. In the meantime, you may visit our Nike store for further assistance.

We are saddened with how your shopping experience with Nike turned out and definitely
not the kind that we hope you get. I hope we'll be able to make the experience better for
you in the future.

Sincerely,

Gel
Nike Consumer Services

I hope this correspondence finds you well and it was my pleasure chatting with
you recently.

I'm sending this e-mail which you can respond to/with the information you need.
Please see the attachment for the copy of the return label if in case you didn't
receive one.
If you are checking it using your mobile device and can't see the label, I suggest
to check it using a computer, or provide a different e-mail address where I can
send it. Also check if you have the updated PDF software /app in your device,
since our label is in PDF format.

• Attach the completed label to the front of your package so it can be clearly read.
• Follow the instruction indicated in the return label and keep the other half of the
return label as proof of your return.
• After your return is received, we'll refund the order value to the original payment
method.

The postage is pre-paid by Nike. Then when we receive your return we will
inspect and process a refund to the original payment method used. The return
process can take up to 7 working days (if not sooner) and the refund will be
processed within 4-9 working days. Remember to retain your proof of postage
when you send the package, this is your verification that you have sent the item
back to us.

Should you have additional questions, comments or concerns, please feel free to
respond directly to this email, chat us back from 8 am to 5 pm BST, or give us a
call at +44 (0) 2076604453 anytime from 8 am to 8 pm BST. We'll be happy to
help you much further! We truly appreciate your business and interest in our
more!

Regards,

Gel
Nike Consumer Services

Thank you e-mail

Thank you so much for your E-Mail, it really made my day, even if it sounds cliché to say
that it put a smile on my face ! It feels great to come to work in the morning and have
this kind of response in my Inbox, that was a really kind gesture and I respect you for
leaving me such a positive feedback!

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