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EDUCATION
Indian School of Business (ISB) April 2018 - April 2019
Post-Graduate Programme in Management
• Runners up in product case competition, proposed an end-to-end product solution with wireframes, KPIs, cost-benefit analysis,
development roadmap for WonderWash laundry Web Application
• Campus finalist (Top 5% teams of 100 teams) in Accenture B-School Challenge, a business simulation challenge: took time critical
decisions to manage firm’s attrition rate and identify avenues for growth
Manipal Institute of Technology (MIT), Manipal July 2011 - May 2015
Bachelor of Technology in Computer Science
• Represented College in Deloitte (Collegiate Cyber Threat Competition) CCTC - Only team out of 50 to qualify for the national finals
• Linux Users Group Initiative
- Piloted communication and correspondence with large organizations and individual contributors for industry exposure
- Single point of contact for 15 workshops designed to propagate the use of Open Source Software, with over 500 participants
Internship
Juspay Technologies, Bangalore January 2015 - May 2015
• Identified revenue slippage due to product inefficiencies: developed payment solutions targeting gaps to increase revenue by 20%
• Conceptualized and built differentiation features to improve performance on slow networks, introduced innovative short-circuits,
caching methods during payment flow leading to acquisition of key clients
• Identified and reported a critical bug with SBI debit card 2-factor authentication affecting all debit cards utilizing SMS based
OTP authentication method. Submitted a detailed report and verified that the patch applied by SBI fixed the bug
WORK EXPERIENCE
Directi (Endurance International Group), Mumbai June 2015 - March 2018
Systems Architect

Designed, implemented and managed large scale web-hosting products, optimizing operations across various stages of their lifecycles
Product Management
• Collaborated with the product and sales teams to ideate and develop DevCloud, an affordable and scalable cloud VPS product
- Developed MVP specification, pricing model, viable backend capacity and end customer minimum performance offering
• Led development of new features by gathering product insights through primary research interviews with targeted customer group
- Solicited direct consumer feedback through interactions at multiple public events to analyze consumer behavior and adoption
patterns
- Spearheaded development of differentiating feature set with 80% adoption rate among existing consumer base
• Generated additional $200k revenue by on-boarding a major client, addressing their concerns regarding missing product features
- Understood the actual customer requirements and proposed viable workaround solutions utilizing existing product feature set
Product Development
• Improved resource utilization by 15% by introducing micro services architecture implementation on Mesos-Marathon
- Conducted feature set comparison, cost implication analysis across multiple platform options to propose an optimal solution
- Collaborated with organizational employees to design, implement and train resources to increase adoption and facilitate ease of use
• Reduced customer connects by 20% by targeting key problem areas and improved turnaround time for customer complaints
by creating an auto-remediation process coupled with run-books for support teams
• Improved adoption rates of product features, add-on options across different customer groups by gathering insights from a
new customer data metrics system, built to optimize underlying system utilization
• Reduced new server provisioning time by 20% - redesigned and implemented an automated server deployment flow
• Decreased Operating Expenditure by introducing automated consolidation of client applications through a custom-built scheduler
- Impacted 5000 customers as part of a pilot test, monitored and maintained guaranteed levels of service throughout implementation
• Led end-to-end upgrade of 3 large scale cloud infrastructures comprising of 5000+ nodes hosting 10 different product verticals
- Supervised stakeholder management by defining developer release cycles, customer downtime exposure in scope and timelines
• Spearheaded expansion of cloud infrastructure for the service layer across multiple Geo-locations (US, HK, China mainland)
- Coordinated with local network & remote Data-Centre operation teams, hardware vendors across project lifecycle
Leadership and other initiatives
• Featured speaker at key National Technology Conferences - rootconf ’17 (https://bit.ly/2wFOkcj):
- Showcased underlying architecture, decision tradeoffs (covering business & technical implications) during platform design decisions
• Designed placement process for campus hiring 2016, 2017: visited five Tier-1 colleges, recruited 2 university graduate candidates
• Fostered Ensight Initiative: created to bridge gap in technical know-how, business implementations across colleges & industries
- Conducted sessions on Cloud Computing and large-scale architecture at NIT, Surat and COE, Pune
- Consolidated feedback from Placement Coordinators (20 Tier-1 Eng. schools) to optimize learning & development programs
• Contributed to the development of an interactive online platform to enhance hiring practices for lateral recruits
- Conducted 5 recruitment drives for lateral hires, interviewing 30 candidates for various roles in the Systems Architect division
• Designed and managed on-boarding process and technical ramp-up for 35 new campus recruits in the Systems Architect division
OTHER ACHIEVEMENTS & PERSONAL INTERESTS
• Consecutive Promotions - only person in team of 5 to receive back-to-back promotions over 2 years
• Long distance runs - Completed four 5K and two 10K marathons
• Travelling – Backpacked across Singapore and Thailand in 2017