Format

 Introduction
 Company Profile
 Product / Service Offering of this firm
 Key Elements of logistics Process
 Logistics Planning and Strategy
 Outsourced or Self-Logistics Management
 Customer Services
 Logistics as a tool for Transportation, warehousing and Inventory
Management
 Software (If company uses to build capability of Logistics
operations)
 Tracking Mechanism
 Challenges , company facing in the country
 Your suggestions to those challenges
 Conclusion
INTRODUCTION
Leopards Courier Services was inaugurated in 1983 with five destinations, serving as
offices for Saadat insurance, as well as for Leopards Courier, with delivery restricted to
five destinations alone.
As industry developed in Pakistan, and more raw materials and other products were to
be dispatched nationwide, the need for a courier service grew, and Leopards found itself
fulfilling a bigger need-helping local industry grow. As a result of this business growth,
Leopards has now expanded to over 1036 destinations for general clients (express
centers). At each of these express centers, Leopards employees have been trained and
placed to help clients find services that best fulfill their needs. Currently, we employ over
3000 couriers and 1000 express center employees.
These destinations are fed and controlled by 164 Major Hubs located throughout
Pakistan, where courier is sorted and dispatched for nationwide destinations. As a result,
we have the largest nationwide network in terms of destinations, reaching Pakistani
remote areas that no other courier service reaches, through both ground and air transport.
The distribution network is designed in such a way so that mail from all over Pakistan is
distributed the very next day except for few areas/stations mentioned in our Station List,
where local underdevelopment of resources has not made this possible, and where many
courier services do not offer delivery. However, our dream is to connect all Pakistanis
together, whether they live in underdeveloped villages or large metropolitan cities, and
we deliver everywhere.
Overtime, Leopards has added various products and services as a mode of convenience
for clients, including overland trucking for cheaper delivery of non-urgent products,
Leopards flyer for documents and other official documents that are delivered sealed,
Yellow-box services, international delivery services, the Economy service offering
cheaper rates for a slightly delayed delivery, and the Leopards Love line gift service.
The Leopards Team is always when it comes to solving logistic and courier issues with
new products, and continues to come up with new and innovative products, which help
our company and employees grow.

Leopards Group
Leopards group consist of 3 industries are Leopards printers, Leopard Travels, Leopard
car rental

Leopards Printers
Providing High quality printing since 12 years, Leopards Printers houses equipment
proficient to print more than 350 000 impressions per day. The machinery is highly
efficient and up to date, and includes Rolant, Solna, and Four Color Job Hyderberg
Printers. We print all kinds of material, in quantities both small and large
Leopards Travels
At Leopards Travel we offer national and international for your travel needs anywhere in
the world. Upon request, hotel bookings, tours and business conferences can be pre-
arranged according to your desired preference.

In addition, Leopards Travel also offers specialized Hajj and Umrah packages ranging
from Two Star to Five Star. All travel requirements such as accommodation and
transportation can be pre-arranged.

Leopards Car Rental

A Lahore based division of the Leopards group, Leopards Car Rental offers car rental
facilities for a wide range of vehicles including Cars and SUV’s from customary car
manufacturers such as Honda, Hyundai and Suzuki. Luxury cars are available for rent as
well. Choose from cars ranging from Prado to Mercedes

SERVICES OF LEOPARD
 Degree Attestation Program
 Cash on Delivery
 YELLOW BOX
 OVERNIGHT
 ECONOMY
 FLYER

1.Leopards Courier Services Attestation Services

Degree Attestation Program from Higher Education Commission (HEC)
Leopards Courier Services provide Degree Attestation from Higher Education
Commission Islamabad (HEC). Our service is convenient and hassle free; important
degree can be attested without your ever having to visit HEC.
This facility is only being provided through Leopards Courier Services for only local
customers who require getting their documents attested from Higher Education
Commission. Leopards Courier Services after attestation would be responsible for
returning these documents back to the customers with-in a period of 10 working days .

2. Cash on Delivery
Leopards Courier now offers Cash.On.Delivery services to all customers wishing to sell
their goods in over 1400 locations nationwide. Leopards Courier C.O.D service ensures
smooth delivery of orders with minimum risk of fraud or default.COD allows the customer
to choose a product of their liking for home delivery, and pay at the time the product has
been delivered.
We also offer a multitude of support services to make your Cash-On-Delivery sales
smooth and easy. We offer the best C.O.D. portal available for service and shipment
tracking, and also to help you stay informed when payments have been received against
your shipment. You can save time through our automated warehousing solutions, or you
can hire our team of I.T. professionals for your website development and maintenance.
Salient features:

 Fast and secure transmission by Air mail/land

 Safe and secure handling
 Fast and assured delivery
 Collection of Cash on Delivery payments
 Customized key account management
 Weight limit up to 35 Kg

Delivery of Shipments:
Delivery of shipments will be arranged within 02 working days after a Leopards Logistics
representative has received the shipment. Leopards Logistics will not accept shipments
where the amount to be collected is more than Rs.30, 000 per order.

Material Not Acceptable for Transportation

Leopards Logistics will not accept the following as shipments; currency, jewelry, Bullion,
Antiques, Liquor, Stamps, Precious Metals, Precious Stones, Works of Art, Fire Arms,
Plants, Drugs, Explosives, Animals, Perishable goods and items, Negotiable Instruments
in bearer form, Lewd Objects, Obscene and Industrial Carbons and Diamonds, hazardous
or combustible materials, and all other items/articles restricted by IATA (International Air
Transport Association), ICAO (International Civil Aviation Organization) and any item
whose distribution is regulated by law or by any statute of the Provincial or Federal
Government of Pakistan.

YELLOW BOX:-
YELLOW BOX is ideal for sending your valuables gifts. it's safe and prevents from
damage or break inside. Bring your shipments to any of our express centers and our staff
will help you pack.
OVERNIGHT:-
When it is urgent and important Overnight takes your parcel to your destination the very
next day, very convenient for all your shipping needs.
 OVERLAND:-
If your shipment is not time sensitive, now you can use our Overland services for 10kg
and above shipments at the lowest rates possible. We will deliver your shipments within72
hours to most destinations.
ECONOMY:-
More Economical Services for your Heavy Shipments to be delivered across Pakistan. If
your shipment is not time sensitive you can send through out Economy Services and save
on your shipping
FLYER:-
Leopards Flyer is designed to send very important and confidential documents in a sealed
flyer at very affordable rates.

Key Elements of logistics Process

Storage &
Material Handling

Information Transportation
Process

Packaging
Other activities
Logistics

System

Purchasing Customer
services

Logistics Planning and Strategy

At Leopards, we offer our customers the convenience of sending goods anywhere across
Pakistan, with the largest nationwide network. We reach were no other courier service
does.
Our ever-growing network is divided into 8 zones throughout Pakistan whaich are
(Faisalabad, Hyderabad, Islamabad, Lahore, Multan, Peshawer, Quetta, Rawalpindi) and
head office in Karachi, which act as control points. In addition, we have 54 area offices,
stretching out to 153 branches, over 1500 express centers, and newly introduced Mobile
Express centers, which are introduced as per service demand in busy business districts.
The express centers and offices are strategically situated nationwide to manage pickups
and deliveries for all kinds of items, ranging from heavy machinery and lifesaving drugs,
to gift items from the Love line gift service.

Self-Logistics Management
Leopard operate their logistics own one of the reason to self logistics is a retail services
Retail outlets are the visage of any company. At Leopard courier our main focus is on
customer satisfaction. over 1500 express centers, and newly introduced Mobile Express
centers, backed by satellite-tracked delivery vehicles and dedicated couriers astride
motorbikes, extend the Leopard outreach throughout the length and breadth of the
country, making it one of the most recognizable brands in Pakistan. With its distinctive
logo and corporate color, the Leopard retail environment is an ideal mix of tasteful decor,
competence, and hospitality geared to optimizing customer experience.

Customer Services
Customer service is the process of ensuring customer satisfaction with a product or
service. Often, customer service takes place while performing a transaction for the
customer, such as delivery status and tracking. Customer service can take the form of
an in-person interaction, a phone call, self-service systems, or FAQs Leopard
customers can view the delivery status under 'tracking', in case status is not available
online there is an other method to call leopard customer service at any 24/7.

Logistics as a tool for Transportation, warehousing

and Inventory Management
TRANSPORTATION MODELS :
Leopards transportation models has vary from it division. Each division has the different
models of transportation according to their service;
 Self-drop off of packages to service center
 Pick-up from premises and then forwarded to main center
 Arrival at Hub
  Self-pickup or delivery at premises
warehousing and Inventory Management
Warehouse is a place to sort parcels as well. The arriving parcels would be sorted
according to their destination or next delivering node, like distribution center or delivery
department. Sometimes, these warehouses will also take over some companies’ goods
and manage those obeying contracts.
With the most modern and efficient tools in warehouse management and distribution
models, W&D division is continuously achieving Key Performance Indicators (KPI) set
by its customers. Leopard Logistics ensures quality of service provided to its customers.
W&D is not rigid in its approach and believes fully in offering customized solutions to its
customers that best fit their specific logistics and supply chain needs. The Inventory
Management & Warehousing process has been automated with an in-house web-
based management system “WMS” that provides online access and real-
time information to customers for ordering, monitoring and managing their stocks.
Its Inventory Management work inventory with on-demand delivery when you and/or
your customers required.
The current range of specialized services includes:
• Warehousing
• Transportation and Distribution
• Value addition and Stock Repacking
• Bar-coding & labelling
• Warranty Management
• Reverse Logistics

Software
Leopard courier used BTS software (Booking and Tracking System) allows you to know
where your cargo is in the Pakistan and gives you the Location details. You
can track anytime the current location of the Cargo. To track a container location you
need to specify the container number/ Booking number and the shipping line .Another
software Leopard used (PHP programming) this is an internal software made in company. PHP
Programming is the Languages mostly commonly used for Website and Web Application
Development. PHP is a general purpose, server-side scripting language run a web server
that's designed to make dynamic pages and applications.

Leopard Tracking & Control Systems

Leopard Tracking & Control Systems is leaders in Embedded Engineering & GPS
Tracking Systems and build the highest quality performance solutions for demanding
environments. We are dedicated to offer you complete security management system &
real time tracking solutions.
We have design the Supreme Security and Fleet management approach in our system
which will increase your productivity, and in addition you will acquire critical and useful
reports about the behavior of your Assets, vehicles and yourself.
Our online web-based tracking software provides you with an easy-to-use monitoring
dashboard, which helps you to retrieve valuable insights & crucial information driven
directly through your assets, vehicles etc.
Our Real time GPS reception will take care and trace control of your assets and
optimize the way you used to work until now.
Leopard Tracking & Control Systems provides flexible,reliable, and fast solutions to our
customers at the speed they need to survive in the market.
Leopard Tracking & Control Systems is your mission critical partner. We’ll ensure the
best possible outcome by collaborating with your internal team to design and build the
highest quality performance solutions for your demanding environments.
Leopard Logistics provides the complete supply chain process starting from inventory
management, warehousing till dispatching and controlling.
Leopard Courier Service is a complete logistics solution that enhanced Daraz.pk‘s
,Sana Safinaz ,jubilee insurance,Suzuki,Shan,Dawn, MCB,ETC level of service and
customer satisfaction. There is no denying that LCS played a vital role in helping us
establish ourselves as the leading e-commerce company in Pakistan.

CHALLENGES OF Leopard courier :

 High transportation costs.
 Fragmented markets
 Political volatility,
 Growing population with limited income,
 Language and communication issues

Solution OF CHALLENGES:
 Through better truck utilization in both full (FTL) and less than (LTL) truckload
shipments.
 Encourage the market for their services
 Support the government to stable the political volatility
 Launching the affordable cost of product
 Trained the staffs
Conclusion
LEOPARD is an organization with its vision and continuously working to achieve it. They
are planning giving their services across the globe. Due to their trust and reliability and
effective service they have positioned themselves in their customers minds. They are
building the good relations with customer. I don’t see it challenging other online shops for
market share but it definitely has potential to grow and it wouldn’t be surprising to see it
evolve into more of a gift shop backed by authentic products and on time delivery in future
even if its performance as a pure e-market place isn’t stellar. Just to conclude here, we
know from people close to Leopard that they are working on payment processing gateway
as well. This is in addition to mobile banking solution that Leopard is working on. Hence
payments through their own branchless banking will be an option too, just in few months.