Document No:

Turtle Chart of QA/QC Rev. No.

Rev. Date:

Which skill /
With what (Resources)? With whom? competence Organizational knowledge (External) Organizational knowledge (Internal)
required?
Computer AIAG MSA 4th edition manual
PPAP Documents (Including Control Plans, FMEA)
Microsoft office excel AIAG SPC 2nd edition manual
Formats Process Owner: Refer competence AIAG FMEA 4th edition manual Customer complaint log
QA Head matrix AIAG PPAP 4th edition manual
AIAG APQP 2nd edition manual

Input Process Output (Including needs & expectations Interested Potential Failure modes Effect Risk Potential Cause Preventive Action Resp.
of Interested parties) Party

1. Material received 1.1. All important parameters to be Defective parts passed to line, resulting in production of Inspection standard is prepared which specifies parameters to
from suppliers Quality Control / Assurance inspected …….. Some important parameters missed to inspect defects H Missed due to lack of any proper reference be inspected QA

1. Receiving Inspection 2.1. All important parameters to be Defective parts go undetected resulting in production of Adapted inprocess inspection checksheets prepared specifying
2. Produced parts 2. Inprocess Inspection inspected …….. Some important parameters missed to inspect defects H Missed parameters to be measured QA

3. Final, Pre-Dispatch Inspection

3. Finished parts (FG)
4. Product audit plan
5. Manufacturing
process audit plan
6. SPC plan
7. MSA Plan
8. Suplier audit plan
4. Product Audit 1. Line stoppage Dispatch of part is not being done without approval of QA. And
3.1. No defects passed at customer end Customer Defects passed at customer end H Pre-dispatch inspection not done (missed) QA
2. Customer dissatisfaction without PDI, dispatch cannot be done.
5. Manufacturing process audit 4.1. Completion of product audit as per …….. Product audit of a product not completed Some nonconformities in stages/product may get M Missed Tracking and alarming mechanism added in Product audit plan QA
the plan undetected
6. SPC 5.1. Completion of manufacturing Tracking and alarming mechanism added in Manufacturing
7. MSA process audit as per the plan …….. Audit of some manufacturing process not completed Nonconformities in process may get undetected M Missed Process audit plan QA

9. Calibration plan
10. Drawing, product 8. Supplier auditing 6.1. Special causes in a process to be …….. Special cause present in a process but no action is Noncompliance to requirement of AIAG SPC reference M Incompetency of person doing SPC Competent person on SPC to be assigned with responsibility to QA/
9. Calibration management analyzed and removed taken manual do SPC. HR
information

10. PPAP 7.1. MSA studies to be completed as Errors in measurement system may get nondetected
11. Drawing 11. Layout inspection …….. Some MSA studies not done M/ H Missed to do the study Tracking and alarming mechanism added in MSA plan QA
12. Inhouse problem solving per the plan resulting in incorrect measurements

12. Details of inhouse
nonconformity
(problem)
13. Details of customer
end nonconformity
(problem)- complaint
13. Customer problem solving
14. Supplier quality performance
monitoring
7.2. MSA study results to be analyzed
8.1. Supplier audit as per plan
9. Calibration completion as per the
plan
Errors present in measurement system not removed Tracking mechanism added in MSA plan to display results of
…….. MSA study results not analyzed resulting in improper measurements M/ H Missed MSA studies at one place QA
Alarming/ tracking mechanism has been added in supplier audit
…….. Supplier audit not done Noncompliance to organizational, QMS requirement M/ H Missed plan QA
…….. Calibration not done on time Errors present in measuring instrument may get M/ H Missed Alarming/ tracking mechanism has been added in calibration QA
nondetected resulting in incorrect measurements plan

14.1. Data of rejection
14.2. delivery data
from supplier
Applicable clauses:
Refer processes wise clauses
applicability matrix
10. PPAP document completion
11. All parameters specified in drawing
to be inspected
12 & 13. No recurrence of problems
Customer PPAP documents not prepared properly Dissatisfaction of customer M/ H Incompetency of person Only competent person has been assigned with responsibility to QA
prepare PPAP.
…….. Some dimensions specified in drawing not inspected Noncompliance to the requirement of QMS M Missed due to no. of parameters Ballooning of drawing is being done prior to doing layout QA
inspection to prevent missing of any dimensions
Customer Recurrence of problems (due to same root cause) due Proper tools not used for problem solving due Only competent person has been assigned with responsibility to
(for 13) to ineffective corrective action Dissatisfaction of customer H to incompetence do problem solving. QA

13. Timely attending & solving problem Customer Problem not attended / solved on time Dissatisfaction of customer H No tracking mechanism Tracking mechanism added in problem solving register, so that QA
problem can be solved on time
14. Correct rating to be shared with Supplier Incorrect calculating of supplier quality rating Misleading actions / supplier dissatisfaction M Unauthorized / unintended editing of formula Cells of supplier quality rating format locked QA
supplier in the format

Upstream processes Downstream processes

1, 14.2. Purchasing
2,3,12. Production
10,11. Engineering 1. Material management
2. Production
13. Marketing / 14. Purchasing
customer
4-9, 14.1. QC/QA

Method: How to Measure?

Documented process of: Effectiveness and Efficiency:
Product safety
Calibration/ verification
Supplier performance monitoring
Refer quality objectives/performance indicators matrix
Temporary change of process controls
Control of nonconforming product
Internal audits