Customer

Satisfaction Survey

74 74 Completed Responses
148
Total 0 Partial Responses Survey Visits
Responses

Q1

First Name, Last Name

Answered: 52 Skipped: 22
Q2

2. Age:
Answered: 74 Skipped: 0

4.05%

6.76%

13.51%

75.68%

[ ] 25 years old and below [ ] 26 to 35 years old [ ] 36 to 45 years old

[ ] 45 years old and older

Response Response
Choices
percent count

[ ] 25 years old and below 75.68% 56

[ ] 26 to 35 years old 13.51% 10

[ ] 36 to 45 years old 6.76% 5

[ ] 45 years old and older 4.05% 3

Q3

3. Gender:
Answered: 74 Skipped: 0

50.00% 50.00%

[ ] Male [ ] Female

Response Response
Choices
percent count

[ ] Male 50.00% 37

[ ] Female 50.00% 37
Q4

4. Monthly Income/Allowance
Answered: 74 Skipped: 0

4.05%

10.81%

17.57%

67.57%

[ ] 15,000 and below [ ] 16,000- 25,000 [ ] 26,000- 35,000

[ ] 35,000 and above

Response Response
Choices
percent count

[ ] 15,000 and below 67.57% 50

[ ] 16,000- 25,000 17.57% 13

[ ] 26,000- 35,000 10.81% 8

[ ] 35,000 and above 4.05% 3

Q5

Will you patronize our services when it will be offered to you?

Answered: 74 Skipped: 0

8.11%

91.89%

( ) Yes ( ) No

Response Response
Choices
percent count

( ) Yes 91.89% 68

( ) No 8.11% 6
Q6

House Cleaning:
Answered: 74 Skipped: 0

14.86%

56.76%
28.38%

( ) P250 – P350/hour ( ) P1, 250 – P3, 000/ 5 days package

( ) P 5,000 – P8,000/unlimited subscription for 1 month.

Response Response
Choices
percent count

( ) P250 – P350/hour 56.76% 42

( ) P1, 250 – P3, 000/ 5 days package 28.38% 21

( ) P 5,000 – P8,000/unlimited subscription for 1 month. 14.86% 11

Q7

Laundry:
Answered: 74 Skipped: 0

4.05%

14.86%

81.08%

( ) P350 –P 400/hour ( ) P3, 500 – P4, 000/5 days package

( ) P13,000 – P16,000/unlimited subscription for 1 month.

Response Response
Choices
percent count

( ) P350 –P 400/hour 81.08% 60

( ) P3, 500 – P4, 000/5 days package 14.86% 11

( ) P13,000 – P16,000/unlimited subscription for 1 month. 4.05% 3

Q8

Carpentry:
Answered: 74 Skipped: 0

5.41%

16.22%

78.38%

( ) P800/day ( ) P4,000/week ( ) P16,000/monthly subscription

Response Response
Choices
percent count

( ) P800/day 78.38% 58

( ) P4,000/week 16.22% 12

( ) P16,000/monthly subscription 5.41% 4

Q9

Plumbing:
Answered: 74 Skipped: 0

2.70%

4.05%

93.24%

( ) P750/day ( ) P3,750/week ( ) P15,000/monthly subscription

Response Response
Choices
percent count

( ) P750/day 93.24% 69

( ) P3,750/week 4.05% 3

( ) P15,000/monthly subscription 2.70% 2

Q10

Electrical Works:
Answered: 74 Skipped: 0

2.70%

9.46%

87.84%

( ) P500 –P 750/hour ( ) P5,000 – P7,500/5 days package

( ) P15,000 – 20,000/Unlimited subscription for 1 month.

Response Response
Choices
percent count

( ) P500 –P 750/hour 87.84% 65

( ) P5,000 – P7,500/5 days package 9.46% 7

( ) P15,000 – 20,000/Unlimited subscription for 1 month. 2.70% 2

Q11

3. How frequent are you going to avail our services?

Answered: 74 Skipped: 0

16.22% 14.86%

18.92%

50.00%

( ) Twice a week ( ) Weekly ( ) Monthly ( ) More than twice a Month

Response Response
Choices
percent count

( ) Twice a week 14.86% 11

( ) Weekly 18.92% 14

( ) Monthly 50.00% 37

( ) More than twice a Month 16.22% 12

Q12

4. If you wanted to buy/have this new service, which purchase method would you
most prefer?
Answered: 74 Skipped: 0

1.35%

44.59%

50.00%

4.05%

( ) Calling and ordering by telephone ( ) Ordering through the e-mail

( ) Using the Internet/Online Application Other (Please specify)

Response Response
Choices
percent count

( ) Calling and ordering by telephone 44.59% 33

( ) Ordering through the e-mail 4.05% 3

( ) Using the Internet/Online Application 50.00% 37

Other (Please specify) 1.35% 1