Session Plan 1 (ICT DBA4 03 09 14 )

Unit of Competency : Assist with Policy Development for Client Support

Module-1 Title : Assisting with Policy Development for Client Support
LO 1 : review change requests
Session Objectives: At the end of this session the learners shall be able to –

 received and documented for hardware and software changes

Requests .
 gathered and organized relevant system data to the change requests.
 reviewed against current and future business requirements of The
proposed changes
 discussed and clarified with client to Selected changes.

Activities Methods
Nominal Contents
Duration
30 mins Introduction about this learning outcome Orientation
Introduction
Body 150 mins change request procedure Lecturing and
discussion
150 mins Gather and organize relevant data to the Lecturing and
request change discussion

120 mints Review the proposed changes against Lecture and

current and future business requirements discussion
Evaluation 120min Mentoring
Accomplishment of Test and class work
Summary 60mins Wrap-up and feedback review the learning Mentoring
outcome

resources  Learning Guide # 4

 internet
 Session Plan 2 (ICT DBA4 03 09 14 )
Unit of Competency : Assist with Policy Development for Client Support
Module-1 Title : Assisting with Policy Development for Client Support
LO 2 : modify system according to requested changes
Session Objectives: At the end of this session the learners shall be able to –

 identified Potential solution to solve problems

 developed, documented, ranked and presented to the appropriate
person for decision..
 planned to Implementation and evaluation of solutions
 technically documented and submitted Recommended solutions to
appropriate person for confirmation

Activities Methods
Nominal Contents
Duration
30 mins Introduction about this learning outcome Orientation
Introduction
Body 160 mins Identifies Potential solution to solve the Lecturing and
problems discussion
100 mins Evaluate the Valid Potential Solutions to Lecturing and
Select a Best Solution discussion
160 mins Implementation and evaluation of solutions Lecture and
are planned discussion
Evaluation 120 mins Accomplishment of Test and class work Mentoring

Summary 60 mins Wrap-up and feedback review the learning Mentoring

outcome

resources  Learning Guide # 5

 internet
 Session Plan 3 (ICT DBA4 03 09 14 )
Unit of Competency : Assist with Policy Development for Client Support
Module-1 Title : Assisting with Policy Development for Client Support
LO 3 : train on the use of modified system
Session Objectives: At the end of this session the learners shall be able to –

 prepared Training to meet the needs of client in using the changed

system.
 delivered Prepared training appropriately for client
 connect peripherals with minimum disruption to clients, taking
into account operating system procedures.
 Configure computer to accept the new peripherals based on
business requirement

Activities Methods
Nominal Contents
Duration
30 mins Introduction about this learning outcome Orientation
Introduction

Body 160 mins Prepare training Lecturing and

discussion
160 mins Conducting Training in the Use of Changed Lecturing and
System discussion
104mins Outline the Training Structure Lecture and
discussion
Evaluation 120min Accomplishment of Test and class work Mentoring
Summary 60mins Wrap-up and feedback review the learning Mentoring
outcome

resources  Learning Guide # 6

 internet