HOME > TECHNICAL SUPPORT > VIEW SERVICE REQUEST

Welcome,
Gul Seda Goksu SERVICE REQUEST: 080327-20154
 Log Out
To access this case in the Service Request Tool, users must have an active support contract with N
service, but do not have access or are experiencing technical problems, please contact us by callin
company does not currently have a service contract for this service, please contact your Nortel acco
Remember Me
View Full Case Details: 080327-20154

 Security Case Details

Advisories Title: CCT6.0 - CCT services and TAPI connector services i
 Online Self- Create Date: 03/27/2008 10:07 AM
Service
Last Updated: 05/12/2008 10:34 AM
 My Profile
 
 My Support
Center
Account Name / ID: GTL Limited (619234)
My Site Name / ID: Msource India Private Limited (1983666)
Products
My
Bookmarks Product Detail
My Part Number: Rev: Description:
Email Alerts CCMS 6.0 Contact Center Manager Server (CCMS) / formerly Symposium Call Center Server (SC
What's
New
 Help Using This CASE HISTORY
Site *** 03/27/08 10:07:03
***********************************************
TITLE: Problem with CCMS
Date: 3/28/2008 1:12:40 AM (AUS Time)
Call Type: GNTS
Operator: SHILPA
Call ID: 77321
Case Priority: MAJOR
Caller: Vinayak Patil
- phone: +91 9926499149
- mobile:
- email: vinayak.patil@orange-ftgroup.com
- country: India
Company: MSOURCE INDIA PVT LTD
- Site ID: 1983666
Partner: Unknown
Product: Symposium
Modem #:
Problem:
The TAPI connect to service and CCT server service getting stopped au
twice in a day.
***********************************************
*** 03/28/08 04:16:19
Work On:
=======
- Given call on 9926499149 and spoke to Vinayak Colleugue.
- He conferenced me with Vinayah patil and discussed the following.
Site Equipped with:
===============
- Cores CCMS, LM & SU.
- Stand alone CCMA server.
- Stand alone CCT server.
- CS1000M rls. 5.0.
Problem:
=======
- CCT services and TAPI connector services is going down frequently.
Work Performed:
==============
- Customer said that he is using CCT application for view screen popu
desktop.
- For past 1 month the CCT services and TAPI connector services is go
very often.
- Customer will come to know about the problem only if agents complai
about screen popup fail to show.
- Customer is performing a restart to the CCT services and then it wi
working for 5-6 hrs and later again the problem starts again.
- The last time when the problem occoured was yesterday (27th Mar)@7p
- He also updated me that this issue happening atleast 2-3 time a day
- Told customer to send me the logs for further investigation.
Action Plan:
=========
- Need to send mail to customer asking for logs.
By Who:
=======
Rangesh Chandran
*** 03/28/08 05:05:56
Hi Vinayak,
Please provide me the following logs for further investigation:
> NCCT error log
> Application Event log
> System Event log
> Following logs from C:\Program Files\Nortel\CCT\logs
1 CCTServer.log
2 Connector.log
3 TAPI logs
4 DAL.log
5 CmfCTI.log
6 CmfSP.log
> ClientContainer_nnnnnnn.log
> SPContainer_nnnnnnn.log
Waiting for your reply. Please mark CC to fajshaik@nortel.com &
shakumar@nortel.com
Regards,
Rangesh Chandran
GNTS.
*** 03/28/08 06:20:04
Worked On :
-------------------
1. Spoke with Vinayak & he will send those logs on my e-mail address
ndevleka@nortel.com
2. Also he will mark CC to Rangesh.
By Who :
--------------
Nandkishor
*** 03/28/08 08:23:09
*** Performed by contact: Atul Kasar.., 9820191682
Dear All,
Please find attached logs of CCT server as you require.
Patching on CCMS is
CCT SU4.0
CCT SUS 401
Patching on LM is
CCT SU4.0
CCT DP 404
Patching on CCT is
CCT SU4.0
CCT SUS 401
CCT SUS 402
We are using CCT server for POP application. We are taking CTI event
server like ANI. We transfer ANI to CRM application and sending infor
that Caller on Agent Desktop.
If any more information you need please revert.
Thanks and Regards,
Vnayak Patil
*** 03/28/08 09:48:32
To join Remote Support Session, go to:
https://nortelsupport.webex.com/nortelsupport/sc30/t.php?I=484134384
*** 03/28/08 11:15:41
Worked On :
--------------------
1. Received e-mail from Vinayak with following logs.
> CCT Application & System Logs
> NCCT Errors Logs
> CMF Logs Folder.
2. We have not received any C:\Programs\Nortel\CCT\Logs.
3. Read the Application Logs :
3/28/2008 3:25:02 PM Symposium TAPI Service Provider for M1(
None 4115 N/A MPIDRCCCT Nortel Networks TAPI SP Timeou
request ID 96713
---------------------------------------------------------------------
---------------------------------------------------------------------
-----------------------------------
---------------------------------------------------------------------
---------------------------------------------------------------------
------------------------------------
It means TAPI Services is trying to start but it is gettig dissconnec
giving Time Out. It could be local network issue.
---------------------------------------------------------------------
---------------------------------------------------------------------
--------------------------------------
---------------------------------------------------------------------
---------------------------------------------------------------------
--------------------------------------
3/28/2008 2:41:25 PM Application Error Information (
MPIDRCCCT
Reporting queued error: faulting application svchost.exe, version 5.2
faulting module MLINKSP.MLW2K, version 6.0.0.11, fault address 0x0003
---------------------------------------------------------------------
------------------------------------------------------------
---------------------------------------------------------------------
------------------------------------------------------------
It means TAPI Services Crashed.
---------------------------------------------------------------------
-------------------------------------------------------------
---------------------------------------------------------------------
--------------------------------------------------------------
3/28/2008 1:43:53 PM SceCli Information None 1704 N
policy
in the Group policy objects has been applied successfully.
---------------------------------------------------------------------
------------------------------------------------------------
---------------------------------------------------------------------
------------------------------------------------------------
Customer is trying to apply some security policy.
---------------------------------------------------------------------
-------------------------------------------------------------
---------------------------------------------------------------------
--------------------------------------------------------------
3/28/2008 12:59:44 PM CC LM I/F Information None 6
The
description for Event ID ( 61153 ) in Source ( CC LM I/F ) cannot be
local computer may not have the necessary registry information or mes
files to display messages from a remote computer. You may be able to
/AUXSOURCE= flag to retrieve this description; see Help and Support f
The following information is part of the event: LM I/F, CCT_LM_SERVIC
Grace Period : Remaining = 0 days, 0 hrs, 0 min, -30 sec of 10 days.
a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2991f6702956a08c992c9
---------------------------------------------------------------------
---------------------------------------------------------------------
---------------------------------------------------------------------
---------------------------------------------------------------------
---------------------------------------------------------------------
----------------------------
*** 03/28/08 12:49:59
Worked On :
-------------------
1. Called to Vinayak & discussed about the case.
2. He said the TAPI Services are getting down frequently.
3. He installed the McAfee Antivisrous on System on 27th March
4. His IT team is trying to apply some group policy on CCT.
5. Took Webex.
> Checked Antivirous - Antivirous Scanner was is disabled mode &
folder was not excluded from scanner. Suggested to customer in future
are planning to Enable the
Antivirous Scanner they must exclude the all Nortel folder fro
Antivirous Scanner.
> Customer is behind the current GA Patch line up on CCMS & CCT.
update patches.
 > Few days back customer has reset the grace period on CCMS Serve
restarted the CCMS Sever. But they did not restarted CCT Server. So c
needs shut both server &
needs to start sequent.
> I can not do more research on this case because there were no C
enable on CCT Server.
> Enabled all the CCT Logs from Logging Properties - 1. Server 2.
3. Snap-in 4. Data Access Loger 5. TAPI SP.
Action Plan :
---------------------
1. Customer needs to update the patches on CCT
2. Needs to shut down all services from CCMS & CCT. I need restart th
services.
3. Customer needs to observe the site few days. If after updating the
same issue re-occurred. Customer needs provide following details.
> Application & System logs from CCT & CCMS
> CCT Logs C:\Programs Files\Nortel\CCT\Logs ------1. Server 2. C
Snap-in 4. Data Access Loger 5. TAPI SP
> Needs to run MLSM & AML traces on CCMS Server.
> Require time stamp & DN, TN prints.
By Who :
--------------
Site - Vinayak / Deepak
When :
-------------
ASAP.
*** 03/28/08 13:36:12
Hi Vinayak / Deepak,
As we had discussion over the phone. You need to install the latest p
CCT. As per the discussion you dont have any CCMM server so you need
patches as follows.
CCT_6.0_SU_04
CCT_6.0_SUS_0401
CCT_6.0_SUS_0402
CCT_6.0_PEP_040201
CCT_6.0_PEP_040202
CCT_6.0_PEP_040203
CCT_6.0_PEP_040204
CCT_6.0_PEP_040216 (Solution for CCT TAPI Termination)
Please read the READ Me file carefully.
Logs Details :
--------------------
3/28/2008 3:25:02 PM Symposium TAPI Service Provider for M1(MLI
Warning None 4115 N/A MPIDRCCCT Nortel Networks TAPI
problem. : Timeout on request ID 96713
It means TAPI Services is trying to start but it is getting disconnec
giving Time Out. It could be local network issue.
3/28/2008 2:41:25 PM Application Error Information (100)
N/A MPIDRCCCT Reporting queued error: faulting application svch
version 5.2.3790.3959, faulting module MLINKSP.MLW2K, version 6.0.0.1
address 0x0003fb81.
It means TAPI Services Crashed.
3/28/2008 1:43:53 PM SceCli Information None 1704 N
MPIDRCCCT Security policy in the Group policy objects has been app
successfully.
Customer is trying to apply some security policy.
3/28/2008 12:59:44 PM CC LM I/F Information None 61153
MPIDRCCCT The description for Event ID ( 61153 ) in Source ( CC LM
cannot be found. The local computer may not have the necessary regist
information or message DLL files to display messages from a remote co
may be able to use the /AUXSOURCE= flag to retrieve this description;
and Support for details. The following information is part of the eve
CCT_LM_SERVICE, Not in Grace Period : Remaining = 0 days, 0 hrs, 0 mi
of 10 days. Lock code =
a8ac5b83c0990383d5f7b41fe944f36032e5f65f3f9c84cc2991f6702956a08c992c9
Checked the CCMS Logs & SU Alarms, message both services are in 10 Da
Customer reseted the Grace Period on CCMS few days back. But customer
restarted the CCT Services. Whenever customer is reseting the grace
CCMS Server customer needs to restart the CCT Services also.
I can not do more research on logs because CCT logs was disabled. I h
those logs today.
Action Plan :
-----------------
1. Customer needs to update the patches on CCT
2. Needs to shut down all services from CCMS & CCT. I need restart th
services.
3. Customer needs to observe the site few days. If after updating the
same issue re-occurred. Customer needs provide following details.
> Application & System logs from CCT & CCMS
> CCT Logs C:\Programs Files\Nortel\CCT\Logs ------1. Server 2. C
Snap-in 4. Data Access Loger 5. TAPI SP
> Needs to run MLSM & AML traces on CCMS Server.
> Require time stamp of issue & DN, TN prints.
Thanks and regards,
Nandkishor H. Devlekar
Nortel Certified Technical Support Engineer.
E-mail: ndevleka@nortel.com
Schedule: Monday through Friday 02:30 pm - 11:30 pm IST
Please call 1-800-4NORTEL and follow the phone system prompts
>From EMEA (Europe, Middle East, and Africa), Phone 00800-8008-9009
>From APAC (Asia Pacific), Phone 61 2 8870 8800
*** 04/01/08 04:54:49
Worked On :
-----------------------
1. Called to given number & spoke with him.
2. He said Vinayak is not there.
3. Vinayak will call me after 30-45 min.
By Who :
----------------
Nandkishor
*** 04/07/08 11:34:48
Hi Vinayak,
I am trying to reach regarding the case but your number was unreacha
you have any alternate number please provide me.
Please let me know the when you are going to apply the patches. If it
too long time. then please allow me to close this case.
Thanks & Regards
Nandkishor
GNTS
*** 04/07/08 12:39:52
Spoke with Deepak & he will give me update regarding the case by tomo
*** 04/08/08 08:51:19
Hi Deepak,
As we discussed on 7th April that you will give me update regarding t
time & patch update on 8th April. I called you many times but your ph
ringing & some times it was busy. I called you 4 times.
Please reply me ASAP.
Thanks & Regards
Nandkishor
GNTS
*** 04/11/08 07:15:39
Worked On :
----------------------
1. Spoke with Vinayak & discuss about the patch updation.
2. He said he has sent e-mail to customer & he is expecting the down
customer.
3. He will update me via e-mail
Action Plan :
-------------------
Customer needs to update the patches.
By Who :
----------------
Customer - Vinayak
*** 04/15/08 09:33:02
Hi Vinayak,
As we had discussion on 11th April, you will send e-mail to me regard
patch update activity but I have not yet got any information from you
update me as soon as possible.
Today I spoke with your site engineer & he said to me the patch updat
would be today or tomorrow. Please confirm the date & time.
Thanks & Regards
Nandkishor H. Devlekar
GNTS
*** 04/16/08 04:56:00
CASE_ID_NUM: 080327-20154
MESSAGE:
Last Night we have updated the Patches in CCT Server. After applying
patches all the Terminals in the refclinet turned to OUT OF SERVICE
mode. When we have removed the last patch i.e. CCT_6.0_PEP_040216 we
the terminals into IN SERVICE mode.
You can find the existing PEP Line up screenshot of the CCT Server in
the attached document.
After this patches update we were not able to access NCCT Admin
resources which are there in the NCCT 6.0 CONSOLE.
Please find the attached document for the error message while accessi
NCCT Admin in NCCT 6.0 Console.
You call us on the below number.
With regards,
Bharat,
+91 9926499149.
*** 04/16/08 08:08:43
Worked On :
---------------------
1. Received e-mail from Bharat & called him on +91 9926499149.
2. Discussed about the issue. After installing the CCT_6.0_PEP_040216
3. They found Ref Client is showing Out of Service.
4. Unable to Log In CCT Console. Getting Data Base Error.
5. Collected the logs & gone thru the logs.
4/16/2008 2:39:26 AM MsiInstaller Information None 1
MPIDRCCCT Product: CCT_6.0_PEP_040216 -- Removal completed succe
4/16/2008 2:39:11 AM Symposium TAPI Service Provider for M1(
None 4115 N/A MPIDRCCCT Nortel Networks TAPI SP Timeou
request ID 1
4/16/2008 2:38:52 AM NCCT Data Access Layer Service Informat
MPIDRCCCT Service started successfully.
4/16/2008 2:38:52 AM NCCT Data Access Layer Service Informat
MPIDRCCCT NCCTDALS DATA ACCESS SERVICE started
4/16/2008 2:38:52 AM NCCT Data Access Layer Service Informat
MPIDRCCCT NCCTDALS: The CCT Data Access Layer Service connected
OK.
4/16/2008 2:38:41 AM NCCT Data Access Layer Service Informat
MPIDRCCCT "NCCTDALS: CCT Data Access Layer Service is starting.
Attempting to connect to CCT database..."
4/16/2008 1:15:45 AM NCCT Data Access Layer Service Informat
MPIDRCCCT Service stopped successfully.
4/16/2008 1:15:45 AM NCCT Data Access Layer Service Informat
MPIDRCCCT NCCTDALS DATA ACCESS SERVICE Stopped
4/16/2008 1:15:42 AM Symposium TAPI Service Provider for M1(
Information None 4098 N/A MPIDRCCCT Nortel Networks
Successfully
4/16/2008 1:12:25 AM NCCT Server Information None 0
Service
stopped successfully.
4/16/2008 1:10:49 AM MsiInstaller Information None 1
MPIDRCCCT Product: CCT_6.0_PEP_040204 -- Installation operation
successfully.
5. Customer has restarted the CCT Server 3times Between 00.00 HRS & 0
6. Customer is also unable to get connect to CCT Console Data Base, h
getting Data Base Error.
7. Try to duplicate in Lab & requested customer to Restart the Data A
Services. Customer will do this activity by tonight.
By Who :
---------------
Nandkishor
*** 04/16/08 08:44:51
Hi Bharat,
As we discussed on phone you need to restart the CCT Services or Data
Service. But Data Access Services is having two dependent services. A
logs I found the Data Access Service is Starting & Stopping, Started
some times the Services Shown as started but CCT unable to talk Data
will give error like Database Connection failed & unable to read user
scenario you need to either restart the CCT All Services or Server.
If you need any help while restarting services please let me know.
Thanks & Regards
Nandkishor H. Devlekar
GNTS
E-mail : ndevleka@nortel.com
*** 04/16/08 09:58:24
GNTS CASE SUMMARY
Who are the prime(s) you have been working with:- Bharat - +91 992649
Who has the authority to close the case:- Vinayak Patil - +91 9926499
Verified System Access (list details in internal note):- Webex
What KNOVA string did you use to search:- Yes.
Internal search required:
New System/Upgrade/Existing:- Existing
Current Software Releases/Platform (if upgraded/patched):-
Full Problem Description:
> CCT services and TAPI connector services is going down frequently.
> Requested customer to update the patches & done the activity.
> But after updating the patches he is unable login to CCT Client. it
Out Of Service. He restarted the server but still issue is there. He
the CCT_6.0_PEP_040216 & it is started working fine.
> But he is getting error while opening the CCT console like Database
failed & unable to read users. Customer will restart the CCT midnight
Specific Call Flow details:
Include diagram or create quick call flow (all equipment:Nortel,Data,
party) NA
When did problem first occur (date and circumstances):
How frequent is the occurrence:
Any changes made prior to first occurrence: Patch Update
GNTS INVESTIGATIVE WORK:
Can problem be duplicated at site? Y/N
Detail the steps to trigger the duplication:
Trace file captured during duplication (name):
Frequency(every time, intermittent,not reproduce):
Did you duplicate in the lab? Y/N
Detail the steps to trigger the duplication:
Trace file captured during duplication (name):
Frequency(every time, intermittent, not reproduce):
Patches installed/removed during investigation:
List patches added or removed
CCT_6.0_SU_04
CCT_6.0_SUS_0401
CCT_6.0_SUS_0402
CCT_6.0_PEP_040201
CCT_6.0_PEP_040202
CCT_6.0_PEP_040203
CCT_6.0_PEP_040204
CCT_6.0_PEP_040216 ( Now this patch is removed )
CCMS :
CCMS_6.0_SU_04
CCMS_6.0_SUS_0401
Configuration changes made during investigation:
List modifications
Hardware Replacement or reconfigurations:
List changes/replacements with vintages, location
Current state of case at escalation to GNPS: Major - But customer req
increase case priority as BC.
*** 04/16/08 10:05:26
WIP
*** 04/17/08 06:54:47
*** Performed by contact: Prasad Deshpande, 98203 19445
Date (IST): 2008-04-17 04:05:54 PM Who: P.Bharat
Activity Name: Notes Action Type: Progress update
Spoke with Nanda Kishore.He took Webex Session and accessed the CCT S
had seen the NCCT Console Problems which we are facing in CCT Server
This case is been escalated to GNPS.
Nanda Kishore told that GNPS people will be available from 7:00PM IST
7:00PM he will get GNPS Engineer and will take webex session to CCT S
with the GNPS Engineer.
*** 04/17/08 11:22:05
*** Performed by contact: Prasad Deshpande, 98203 19445
Date (IST): 2008-04-17 08:35:54 PM Who: P.Bharat
Activity Name: Notes Action Type: Progress upda
Spoke With Mr.Nanda Kishore and he told that Case has escalated to ne
now so he can't reach them until they get back to us to work further
case.
Then tried to reach Larry Revis but he is not available at his seat,
voice message in his voice mail box.
*** 04/17/08 17:47:00
All,
I have taken ownership of this case.
I will be available to work tomorrow after 12pm CST time, due to earl
scheduled maintenance.
Please call or email me if you have any questions.
Thank you,
Daniel Duran
972-362-2827
dduran@nortel.com
*** 04/18/08 07:13:07
*** Performed by contact: Prasad Deshpande, 98203 19445
Date (IST): 2008-04-18 04:41:54 PM Who: P.Bharat
Activity Name: Notes Action Type: Progress update
We Called to customer care to reach Mr.Daniel Duran and came to know
not at his seat.
We left a Voice Message in his Voice Mail Box.
*** 04/18/08 14:42:47
Work On:
Calling tech on site
Vinayak Patil
- phone: +91 9926499149
I get ring no answer until it busy's out
I will email Vinayak
Actions: Contacting site
By Who: Daniel
When:April 18
*** 04/18/08 14:44:15
Vinayak
Can you call me so we can set a time to connect to CCT server.
I called your number, but I get ring no answer and then busy tone.
Thank you,
Daniel Duran
Nortel
972-362-2827
dduran@nortel.com
*** 04/18/08 19:10:34
Patil,
Here is what I found that may be causing the outtage and a few sugges
moving forward.
After looking in the logs, all I could find is the following errors:
4/16/2008 2:00:26 AM Nortel License Service Error None 4
The
description for Event ID ( 4 ) in Source ( Nortel License Service ) c
found. The local computer may not have the necessary registry informa
message DLL files to display messages from a remote computer. You may
use the /AUXSOURCE= flag to retrieve this description; see Help and S
details. The following information is part of the event: Stopping DB
4/16/2008 1:59:26 AM Nortel License Service Error None 4
The
description for Event ID ( 4 ) in Source ( Nortel License Service ) c
found. The local computer may not have the necessary registry informa
message DLL files to display messages from a remote computer. You may
use the /AUXSOURCE= flag to retrieve this description; see Help and S
details. The following information is part of the event: Stopping DB
4/16/2008 1:58:46 AM Sybprotect Information None 1
"The
description for Event ID ( 1 ) in Source ( Sybprotect ) cannot be fou
local computer may not have the necessary registry information or mes
files to display messages from a remote computer. You may be able to
/AUXSOURCE= flag to retrieve this description; see Help and Support f
The following information is part of the event: sleeping for 900 seco
."
4/16/2008 1:58:26 AM Nortel License Service Error None 4
The
description for Event ID ( 4 ) in Source ( Nortel License Service ) c
found. The local computer may not have the necessary registry informa
message DLL files to display messages from a remote computer. You may
use the /AUXSOURCE= flag to retrieve this description; see Help and S
details. The following information is part of the event: Stopping DB
4/16/2008 1:57:26 AM Nortel License Service Error None 4
The
description for Event ID ( 4 ) in Source ( Nortel License Service ) c
found. The local computer may not have the necessary registry informa
message DLL files to display messages from a remote computer. You may
use the /AUXSOURCE= flag to retrieve this description; see Help and S
details. The following information is part of the event: Stopping DB
For some reason the database stops writing and it seems to be caused
Nortel License Service, and it seems to happen quite frequent, from v
error log.
In regards to the CCT crashing, a patch was just released that descri
scenario's about CCT crashing. Pep_040222
Below is the fixes that Pep_040222 contains:
Q01847760 Undo Can't resynch analog agent after CCT server restar
Q01823418 CCT RefClient 2nd XFR attempt fails after 1st tranfer t
Q01824049 CCT 6.0: CCT Server Service Crashes without crash dump
Q01559743 CCTICM:CCT Server Service terminated unexpectedly after
Server/reinstall
Q01592468-01 CCT 5.0 Server crash with Dr. Watson : RtlWaitForCritic
Q01824062 CCT 6.0: Stuck contacts showing up in Ref client
Q01832450 CCT/TAPIConnector calling methods on contacts not prese
Q01802565-01 TAPI Connector crash with DrWatson
For more information, I will be attaching a helpful document to the c
In it is the logs I will need to investigate this problem further, ca
Guide.
At this time there is not more I can find to see why this is occurrin
I suggest the GNTS Guide be looked over and followed in regards to th
needed moving forward.
Thank you,
Daniel Duran
Nortel-GNPS
*** 04/25/08 10:31:59
*** Resent the GNTS guide for guidance on which logs are needed to pr
inverstigate this problem.
*** 05/02/08 12:22:36
Dear Nanda Kishore,
As we suggested installing latest patches in CCT Server we have
completed Patches Installation. You can find the attached Screenshot
the PEP Viewer of CCT Server.
Still we are not able to access NCCT Admin in NCCT Console. We have
attached the screenshot of the error message what we are getting whil
accessing NCCT Admin in NCCT Console.
Request you to please change the Case Priority to BC to resolve the
problem ASAP.
With Regards,
Bharath.
*** 05/02/08 13:17:08
Hi Daniel,
The issue re-occurred after updating patches also. So customer temper
high. I have uploaded the logs on FTP site. Customer is asking to tak
on high priority.
FTP Details :
ftp://ftp6.nortel.com/Nandkishor/Msource_080327-20154/
User Name : itas
Password : 02NtPw4!
GNTS Available Engineers.
1. Parthsarathy - E-mail : plakshmi@nortel.com (Shift time : 20.30 t
2. Sriram - E-mail - ssadagop@nortel.com (Shift time : 20.30 to 05.3
3. Rangesh - E-mail - ranchan@nortel.com ( Shift time : 05.00 to 14.3
Thanks & Regards
Nandkishor H. Devlekar
GNTS
*** 05/02/08 14:42:40
Work On:
=======
1)Spoke with Bharat.
2)He told that the problem of TAPI terminations had not reoccured sin
they face the problem of NCCT login.
3)He said he will reply back to Daniel with the screenshot once again
to NandKishor.
*** 05/05/08 18:15:25
*** To save case note area, please see file attached May5 work and em
*** 05/06/08 09:53:51
Work On:
I just received an email from Vijay, requesting to keep this case ope
they monitor the site.
For monitoring I will send this case back to Nandakishore in Slash.
Hi Daniel,
Thanks for all your suggestions. I have had a word with the partner.
with a new case being opened up for this issue of addition of new res
the more he would be providing the procedure the Engg's follow with a
screenshot.
The suggested patch was loaded on May 2'nd, He has requested this cas
kept open for 2 more days as they need to observe the stability.
Thanks a lot!! Wish you a great day!!
Dear GNTS team,
Kindly have a case opened for this new issue and work accordingly wit
Best Regards,
Vijay Pujar
CSAM - Enterprise
Telephone (91) 22 6697 8747/ESN 868 8747 Mobile (91) 9870482900
Actions: Sending case to SLASH for monitoring
By Who: Nandakishore Devlekar
When: May 6
*** 05/07/08 09:13:11
Hi Deepak,
As per the discussion we had on phone regarding the new issue you nee
new case. Also let me know how many days you want to observe this cas
let me know the date I will be helpful for me to update the case.
Thanks & Regards
Nandkishor
GNTS
*** 05/12/08 10:31:39
Worked On :
---------------------
1. Spoke with Deepak & he agree to close this case.
2. Closing case.
By Who :
------------
Nandkishor
*** 05/12/08 10:34:40
Problem : CCT services and TAPI connector services is going down freq
Solution : Installed - CCT_6.0_PEP_040222
Closure : Non-Nortel Attributable / Customer Assistance / Supplementa

CONTACT US PRIVACY TERMS

SEARCH SIT ADVANCED SEARCH

Copyright © Nortel Networks 1999-2008. All Rights Reserved

Links marked with an asterisk (*) lead to 3rd party content as described in our Web linking practices.