Chegg Homework Help Solutions Authoring

New Hire FAQ

Welcome to Chegg! We are so excited to have you on board! We believe in making education
affordable, accessible, interactive, and engaging- and now, you’re a part of that mission, too. To
get you started, here is a list of frequently asked questions. Armed with your Authoring
Guidelines and training, you will be ready to earn money using your expert knowledge in no
time!

GETTING STARTED
Q: I want to work for you, but I’m really busy this semester! Can I get started later?
A: Yes, you can start later. We hire on a rolling basis, so there is almost always work available for you. If
you have a start date in mind, please email your territory manager 2-3 weeks before this date to get set
up.

Q: How do I get the textbook?

A: You will be sent the photocopy of the textbook via courier.

Q: How does length of employment work? Am I employed until the end of the assignment at which time I
may or may not be asked to do another?
A: You are a contractor for us, not an employee. You work for us for the length of the Assignment.
However, if you’ve done a good job on your previous assignment(s), you will be contacted you on more
work once you finish a project.

Q: Can I work on more than one textbook at a time?

A: As a first-time author, no. Once you have proven that you can handle the workload and that you can
provide us with outstanding solutions, we can consider offering you more than one text.

Q: Why am I submitting my Pan Card copy?

A: You are submitting your Pan Card copy because you are a contractor for Chegg. We send you the
Form-16 at the end of the year. You will have to include this in your income when you do your taxes at
the end of the year.

Q: I completed the online training. Now what?

A: You will receive a completion certificate, and you’ll have access to feedback when you log into LMS.
Then we’ll be in touch with you for the assignments.

Q: I want to get in touch with you for quick questions. How can I do that?
A: Yes! You can email us or call on the Territory Manager cell no.

Q: What if something comes up, and I cannot complete my Assignment?

A: You will need to let us know in writing that you will be resigning from the assignment. In addition,
please return the book to our offices so we can re-assign it.

This information is confidential. Please do not share with anyone outside of the Chegg network.
Q: What if I don’t know how to answer a question?
A: Even though you’re an expert in your subject, you can still get stuck from time to time. If this is the
case, attempt to solve the problem the best you can, let us know, and we will take it to our content
experts who can help you.

Q: What if I don’t agree with the textbook’s answer to a problem?

A: Sometimes, textbooks contain wrong answers. Please note these wrong answers when you submit
your solutions, and we will double-check the accuracy with our content experts.

WRITING SOLUTIONS
Q: Do you have a standard of how many problems people submit per month based on discipline/subject
area?
A: It depends on people’s individual schedules. We work with you to set deadlines that make sense for
you. In general, most authors turn in 50-150 solutions per month. Authors in math and statistics usually
turn in 120-500 solutions per month on average. (The record is 2000 in one month in case you’re
curious!)

Q: The problems listed in the solution list are given as a number followed by letters such as "E, FIC, CRE,
PQ". What do these abbreviations mean and should I use them in naming the problems?
A: They stand for the problem types in the text. For instance, “E” stands for “Exercise” and “P” stands for
“Problem”. “R” often stands for “Review”, but these abbreviations are text-specific. Please see the
textbook for reference to the question type.

Q: Can I save these solutions as .docx files?

A: Yes!

Q: Can I use Excel to draw my graphs?

A: Yes, just make sure that the Excel graph is embedded in the Word document.

Q: Do you reimburse for MathType?

A: No we don’t, but you can download it by going to http://www.dessci.com/en/products/mathtype/
and downloading the trial.

Q: Do you reimburse for ChemDraw or Corel Draw, or similar software?

A: We do not at this time- we do suggest a great free drawing software called DrawPlus, which should
do everything you need. You can download this at http://www.serif.com/free-graphic-design-software/

SUBMITTING BATCHES
Q: Am I correct in my understanding that each problem is saved as an individual file? Then when I send a
batch of solutions, do I send an email with all the solutions attached?
A: Yes, each solution should be its own Word document with the appropriate formatting. When you
send in a batch, send it in a .zip file. Name this file after the last solution in the set, i.e. if the last
problem is number 4 in chapter 34, call the .zip file “1234-34-4CQ”. Your first 10 solutions should also be
in a zip file using this naming convention.

This information is confidential. Please do not share with anyone outside of the Chegg network.
Q: How often do I need to turn in batches?
A: Please refer to your Assignment for all due dates. If you turn in the batches on the dates listed, you
will quickly be eligible for new assignments at the assignment’s completion. Once you’ve begun in
earnest, all authors must turn in AT LEAST 25 solutions every 14 days; otherwise, we will unassign you
from the text.

Q: Why do you need to unassign me from the project just because I’ve fallen behind?
A: Some of our books are in high demand by both students who want the solutions and authors who
want to write them. It’s important to us that students have access to as many solutions as possible
during the school year.

Q: After I submit my first 10 solutions from different chapters in the book, do I need to submit those
solutions again when I send in my batch that includes that chapter?
A: No, please do not send them again. We account for the 10 samples in the Assignment.

Q: What should I title my .zip file with my first 10 files in it?

A: Title it with “Book ID-Chapter ID-Problem ID” of the last problem solved in the set.

RECEIVING FEEDBACK
Q: How long does it take to receive feedback after I submit my first 10 solutions?
A: It depends- it usually arrives in 24-48 hours, but it depends on the time of year and the discipline.
Sometimes, we get bottlenecked around the end of the summer because so many solutions are being
submitted. Sometimes feedback takes a little longer.

Q: Who is checking my solutions?

A: Your solutions are being checked by in house experts in your subject area. Our QA team members
have all been solutions authors, so they’ve been in your shoes.

Q: What is the difference between first batch feedback and a quality check report?
A: First batch feedback refers to the comments you receive on your first 10 solutions. After, you will
receive quality check reports. These are when our QA team goes through a random selection of
questions and determines the quality of your solutions- usually just giving overall feedback.

Q: Are all of my solutions checked?

A: In your first batch of 10, yes. For all batches after, a portion are analyzed. If you do well, the QA team
picks a portion of solutions to check at random (“QA”). If there are inaccuracies or other issues, each
one of your solutions will be checked and, more than likely, sent back to you for editing. This is rare, but
it does happen. It WILL happen if you plagiarize.

Q: I turned in a batch of solutions and it was accepted with “Full QA”. Is that bad?
A: It isn’t bad necessarily, but it does mean that you had enough formatting errors or small calculation
errors that the QA team is checking every solution in your batch. This creates more work for them, and,
once it creates too much work, they will send back entire batches for re-authoring. You want to be
careful to follow the formatting rules and calculate carefully so you don’t create more work for yourself!

This information is confidential. Please do not share with anyone outside of the Chegg network.
Q: What does the feedback score of “DSR” mean?
A: This stands for “Digital Solutions Review”, which is a fancy way of saying that your solutions were
excellent, and that they will go immediately to flash conversion to be posted online in a few weeks.

PAYMENTS
Q: How often are we paid?
A: We pay on monthly basis. We pay on the 15th of every month for all solutions submitted in the
previous month. It will take 2-3 days to be reflected on your bank statement.

Q: How are we paid?

A: You are paid by an online transfer of amount to your bank accounts.

And One Final Note: When In Doubt, Google!

You’d be surprised how many questions we get asked that we actually end up Googling in order to find
the answer (yes, we have accepted that word as a verb). Since we’ve probably already encountered any
dilemma you may be dealing with, asking us about it is the logical thing to do, and we are always happy
to help. But in an effort to save us, and yourself, some time and energy writing yet another email:
Google it!

This information is confidential. Please do not share with anyone outside of the Chegg network.