Joshua M.

Van Besien
9827 Laporte Road La Porte, La Porte City IA 50651 | 319.464.5508 | 16JVanBesien@gmail.com

Work
Deposit Operations, Level 1 | April 2019 – Present
Farmers State Bank | Waterloo, IA
• Book new accounts and provide back office maintenance for existing accounts
• Ensure necessary account documentation is present/work with CSRs to address documentation issues
• Balance general ledgers, process corrections and adjustments
• Assess accounts for transaction returns, postings, and fees
• Help diagnose and correct debit card issues
• Gather data from area financial institutions for current deposit account interest rates
• Field customer correspondence through the bank’s email inbox
• Work with others to ensure daily/weekly/monthly Deposit Operations tasks are completed
Customer Service Representative | March 2018 – April 2019
Farmers State Bank | Waterloo, IA
• Assist customers with daily transactions, answering questions, and solving account issues
• Work with customers on opening new accounts and renewing certificates
• Analyze credit reports to verify necessary account information and determine risk for credit card services
• Balance vault currency and ensure monthly branch currency orders are filled
• Work with others to ensure daily/weekly/monthly branch tasks are completed
• Assist with on the job training of new Customer Service Representatives
Teller Service Associate | May 2017 – March 2018
Dupaco Community Credit Union | Waterloo, IA
• Work with members on daily transactions, answering questions, and solving account issues
• Converse with members different products and services which help to meet their needs
• Assist with monthly branch audits
• Balance vault currency and Interactive Teller Machines
• Coordinate branch personnel scheduling
• Create programs which result in branch goal promotion and increased morale

Education
Loras College, Dubuque, IA
Majors: Business Administration, Religious Studies
Minor: Catholic Studies
Graduation: May 2017
Cumulative GPA: 3.86/4.00

Experiences & Community Involvements

Cedar Valley Catholic Schools: School Board Waterloo, IA | June 2017 – Present
St. Edward Catholic Church: Pastoral Council Waterloo, IA | June 2018 – Present
Knights of Columbus: Council #16881 Waterloo, IA | November 2017 – Present
Breitbach Catholic Thinkers and Leaders Program Loras College | August 2013 – May 2017
Marketing Internship Holy Family Catholic Schools, Dubuque, IA | May 2016 – May 2017``