BRIDGET ELISE NELSON

Address:
7 Seth Square
Plattsburgh NY 12901

bridget.nelson53@gmail.com Home Phone: 518.310.3228 linkedin.com/in/ bridget-nelson-32417b120

Mobile Phone: 518.528.9403

SKILLS
 Active Directory  Statistics Analysis Software (SAS)
 Microsoft Office  Microsoft SQL
 Troubleshooting Desktop Problems  Structured Query Language
 Microsoft PC Operating Systems (7, 8,10)  Visual Basics for Applications
 Microsoft Windows Server Operating Systems (2008, 2010)

EXPERIENCE
Electronic Sales Associates
Plattsburgh Walmart Supercenter
Plattsburgh, New York
October 31, 2017, to Present
• Maintained strict customer service expectations.
• Accommodated customers with consultation throughout the process of electronics and phone sales.
• Activated and assisted customers with their cell phones.
• Promoted merchandise displayed appropriately on the showroom floor.
• Maintained work area and followed sales floor standards to enhance sales

Volunteer and AmeriCorps

North County Chapter of American Red Cross
Morrisonville, New York
October 2016 to September 2017
• Reviewed and updated all shelter agreements for Clinton, Essex, and Franklin.
• Assisted American Red Cross Home Fire Campaign.
• Planned and executed American Red Cross Home Fire Campaign where we visited 617 homes which 270 smoke
detectors were installed in one day.
• Managed and set up shelters to aid clients effect by the disaster.
• Interviewed and provided appropriate assistance to clients during and after a disaster.
• Trained in Disaster Technology Services which includes Communications, Computer Operations, Customer Services,
Technology Information Management System, and Networking

Information Technology Specialist 2/3

New York State Office of Information Technology Services/Higher Education Services Corporation
Albany, New York
September 16, 1988, to January 27, 2016
• Responsible for migration of IBM Content Manager OnDemand system from server base to mainframe environment to
provide a cost-effective, responsive system. Tasks included project management, migration plan, migration testing,
and user support throughout the process.
• Assist migration from Lotus Notes to Microsoft Office email environment Outlook and web O365.
• Upgrade SAS on server and desktops which provides essential information to management and state legislators to
make critical decisions.
• Use SAS, batch files, Microsoft Access, and Microsoft SQL stored procedures to accomplish critical processes for end-
users.
• Migrate Microsoft Access Project (adp) to Microsoft Access application (accdb) to ensuring upgrading to the current
version of Microsoft Office.
• Assist end-users with assistance with Microsoft Office questions and tasks the users want to do.
• Respond to tier two and three help desk calls.
• Administer SAS, IIS, and OnDemand desktop software.
• Develop pc-based applications to assist in determining eligibility; monitor academic progress and service obligations;
and make award payments to schools with numerous scholarship programs that were done by hand.
• Plan, organize, and monitor assignment to all staff assigned to me.

Cost and Management Analyst

380 Bombardment Medical Wing (SAC)
Plattsburgh AFB, New York
August 17, 1983, to May 15, 1985
• Non-Commissioned Officer in Charge of the unit.
• Collects, analyzes, interprets, summarizes, and presents wing-wide management information.
• Review Economic Analyses.
• A representative for two Comparison Study Steering Groups.

Intermediate Command Cost Management Analyst

Sheppard Technical Training Center (ATC)
Sheppard AFB, Texas
February 11, 1980, to August 16, 1983
• Performs analytical studies and surveys in activities responsible for support of the programs.
• Accumulates statistical data and related information for inclusion in the Commander's Notebook, Economic Analyses,
Data Bank, and Commercial /Industrial Cost Comparison Factors.

Physiological/Aerospace Training Specialist

School of Aerospace Medicine (AFSC)
Brooks AFB, Texas
May 28, 1974, to February 10, 1980
• Performs maintenance on hypobaric and hyperbaric chambers and related equipment.
• Maintains required forms and reports concerning the maintenance status of hypobaric chambers and equipment.
• Perform duty as inside instructor/observer and crew member in hypobaric and hyperbaric.
• Instructs students in performing all chamber position in both hypobaric and hyperbaric chambers

EDUCATION
Bachelor of Science in Computer Science/Application Programming - May 1988
The State University of New York, College at Plattsburgh

Associate of Applied Science in Resource Management Technology – March 1982

Community College of the Air Force, Maxwell AFB, Al

Associate of Applied Science in Physiological Training Technology - October 1980

Community College of the Air Force, Maxwell AFB, Al

REFERENCE
• Michael Reynolds, Program Analyst, Higher Education Service Corporations, Albany, New York. Phone: (518) 473-3871
• David Bell, Director of Integrated Security Service New York State Chief Information Security Officer, Office of
Information Technology Services, Albany, New York. Phone: (518) 944-6686
• Thomas Morlock, Application Integration and Support Services - IT Portfolio for Grants and Licensing, Office of
Information Technology Services, Albany New York Phone (518) 408-3500