Professional Documents
Culture Documents
Internship Report
Internship Report
Internship Report on
Limited
March Bazaar
Sukkur
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ACKNOWLEDGEMENT
In the preparation of this internship report, I acknowledge the encouragement and
(O.M), Shafqat Memon, Fasial Abbasi, Riaz Malik, Karamullah Bahpar, Sayed
Muzamil Shah Rizvi and also other employees for their collaboration.
Thanks once again to all
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Contents
1. Abstract 5
2. History of MEBL 6
4. Segments 09
6. Training Program 12
9. Cash Department 19
10.SWOT Analysis 20
11.PEST Analysis 22
15.Suggestions 32
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ABSTRACT
is the largest Islamic Banking Network of Pakistan. Islamic banking one of the
fastest growing segments of the financial industry. Banks serving the Islamic
population must comply with several very specific principles of Islamic law if they
hope to retain existing customers and attract new ones. Banks must be ready with
specialized products and services and they must put programs in place to train their
personnel to support these products and services in order to exist in this
competitive marketplace.
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History OF Limited (MEBL)
Limited, a publicly listed company was incorporated on January 27, 1997 and
started its operations as an investment Bank in August that year. In January 2002
was granted as nations full-fledged commercial bank licensee as a dedicated
Islamic Bank, by The State Bank of Pakistan. is the first and largest Islamic Bank in
Pakistan having a network of over 220 branches in over 60 cities across Pakistan.
offers a complete range of Islamic banking products and services, including free
online banking for all Pak Rupee account at all its branches. today a noteworthy
point along with the evaluation of Islamic Banking in Pakistan. is catering to an
increasingly astute and demanding financial consumer who is also becoming
keenly aware of Islamic Banking. bears the critical responsibility of leading the
way forward in establishing dynamic and stabled Islamic Banking System.
offerings valuable products and services to its customers without any violation of
shariah principles.
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MISSION & VISION STATEMENT OF
Vision
Mission
Service Mission
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SHARIAH SUPERVISORY BOARD
The basic principle of Islamic banking follows the laws of Sharia, known as Fiqh
al-Muamalat (Islamic rules on transaction). The term “Islamic banking” is
synonymous with “full-reserve banking” and “Sharia-compliant banking.”
Members of the Shariah Supervisory Board of are Internationally-renowned
scholars, serving on the boards of many Islamic banks operating in different
countries.
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SEGMENTS
is managed by a team of professional bankers committed to the cause of Islamic
Banking. This single unifying factor unleashes the tremendous power of a
dedicated and motivated team committed to fulfilling the Vision and Mission of
this Bank.
Consumer Banking
Corporate Banking
Investment Banking
Commercial Banking (including Small and Medium Enterprises)
Treasury & Financial Institutions
Asset Management (managed through a subsidiary Al Meezan Investment
Management Ltd.)
The organizational structure of the Bank consists of top level management, middle
level management and lower level management. The top level management
comprises of president, executive vice president, and divisional heads. The middle
level management comprises of departmental heads, SVPs and VPs. The lower
level management comprises of AVPs, Managers, and Operation Managers. The
reporting system at horizontal level is much effective and successful. The reporting
system at vertical level i.e. from lower level management to middle level
management is also accurate, timely and complete. The middle level management
gives information to high level management at which decision are made, rules and
regulations are amended keeping in view the present scenario.
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Products, Services and Competitors
Deposit products
offer the largest range of Riba-free Deposit Accounts for Personal Banking
Kafala Account
Rupee Current Account
provides a complete range of short term and long term deposit certificate with the
flexibility of monthly, quarterly, semi-annual and annual returns
Consumer Finance
Consumer finance provides for construct a home, purchase a car, etc:
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Easy Home
Car Ijarah
Laptop Ease
Electronic Banking
Electronic Banking provides non-stop banking convenience, twenty four hours a
day, seven days a week.
Visa Debit Card
Internet Banking
ATM Network
SMS Alerts
Services
is dedicate in its efforts to provide a quality banking experience to our customer
via a range of unique Banking Services
Labbaik Travel Aasaan
Online Banking
8 to 8 Banking
Ladies Banking
Home Remittance
Competitors
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The major direct competitors of Limited are Bank Islami, Dubai Islamic Bank
Pakistan Ltd, Al-Barka Islamic Bank. The other indirect competitors are Bank Al-
Falah Limited, Bank Al Habib Limited, Askari Bank Limited, United Bank
Limited, Allied Bank Limited, Soneri Bank Limited, Faisal Bank Limited.
Training program
In this department, I learnt a lot about floor time management and quality
assurance affairs in branch.
While standing near the main gate we ensure that customers coming into MBL are
properly looked after. We also create a sense of ownership of service quality and
also develop a service mindset and ultimately a quality service culture at MBL.
Furthermore, we manage the sale and service area of the branch to provide
maximum opportunities to our clients as well as provide a sense of comfort and
personal attention.
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Responsibilities of Floor Time Management
We maintain and file daily working sheet of Floor Time Management and record
customer’s complaints in the CRM. We monitor daily log of TAT sheet and put up
it to Branch Manager. Complaint handling and its follow up is made on daily basis.
Modifications and improvements are suggested in the system and process. Try to
make coordination between branch and Head Office regarding service quality.
Lead Floor Manager is assigned duty first of all.
Lead Floor Manager welcomes all the customers and introduces himself with a
smiling face and checks branch cleanliness and pleasant atmosphere in the branch.
He also checks availability customers stationary at proper places as well as
maintain the notice and assist in SQ. Individual customers are provided
comprehensive services. He moves around the banking hall and cash counters area
to ensure that every customer is looked after properly.
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Clearing and Remittance Department
Clearing:
I received all the clearing cheques and made a schedule of these cheques after
making entries in outward and inward clearing registers and sent the same to main
branch where at all the cheques were sent to NIFT (National Institutional
Facilitation Technology)
NIFT:
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Types of Clearing
Outward Clearing
When cheques of other Banks are deposited in our bank, after clearing these
cheques through NIFT by the other Banks on which these are drawn. Accounts of
the customers are credited.
Inward Clearing
When cheques of our bank are deposited in other Banks and these cheques are sent
to us for verification, we debit the of our client after verification their account
Remittance
Remittance department transfer the funds from one bank to another bank and one
place to another place. In this department collection takes place. MBL makes
payment of only open cheques at the counter and prohibits the payment of crossed
cheques. MBL transfer money from one place to another place by way of payment
order, demand draft, inward collection, outward collection.
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Account Opening Department
Account Opening Procedure
This department relates to open new accounts Customers approach to Bank and an
Account Opening is given to him for completing and signing the same. After
completed account opening form in all respect and checked by the bank officer and
properly signed by the customer which is also verified by the Operation Manager.
Specimen Signature Card are gotten signed form the customer and after verifying
the information written they’re in, Customers are given account number and all
these information’s are saved in the system.
Completion of the Form
After completed account opening form in all respect and checked by the bank
officer and properly signed by the customer which is also verified by the Operation
Manager
Specimen Signature Card are gotten signed form the customer and after verifying
the information written they’re in, Customers are given account number and all
these information’s are saved in the system.
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The signature of the client is taken on a signature difference form if his signature
differs from the CNIC.
Computerized Inputting
There are three things under the computerized inputting.
Customer Information (CIF)
Here we will generate a customer’s Id
Account Number
After completion of all formalities, final approval for opening of
account is taken from the Branch Manager and an account number is allotted to the
customer and all the information’s are recorded in the computer. Account number
is written on the cheque book requisition. After completion of all procedures, the
bank prepares a letter and sends it to the client at his postal address to pay gratitude
to the customer.
Customer Due diligence (CDD)
Here we observe the customer’s strength to do daily transaction in a
bank
Cheque Book requisition for first cheque book is send to Head Office, Karachi for
issuance the same. The cheque consists of 25 leaves and no charges are deducted
from the account the account of client.
limited provides the ATM facility to its Customers and they can withdraw their
amount at any time through ATM. For issuance of ATM, customer has to sign an
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ATM form and Bank office make an entry in the system and within 15 days bank
receives ATM card from Head Office which is given to the customer.
For issuance of PIN and activation of ATM customer has to call the help line (111-
331-331). After verification of customer, a PIN number is issue to him and his card
is activated
For stopping the payment, we take sign of the customer on stop payment form
where in account number with date and amount of cheque is written. Customers
also mention the reason of stop payment then we mark that cheque as stop
payment.
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Cash Department
T h e c a s h d e p a r t m e n t i s t h e m o s t i m p o r t a n t d e p a r t m e n t o f the
bank. It receives cash from customers and then deposits i t i n t o t h e
a c c o u n t s o f t h e c u s t o m e r s a n d m a i n t a i n e d t h e i r balances. In cash
departments following books are maintained.
o Scroll book
o Paying book
SCROLL BOOK
When cash is received at the customer it is recorded in the scroll book.
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SWOT Analysis
Strengths:
Effective HR Policies
Islamic Banking.
Loyalty of Employees.
Excellent Environment.
No hidden charges.
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Rates are remarkably low as compared to other banks
Weakness:
Less Advertisement
Opportunities:
Big market to be captured
Introduction of innovational products
Open new branches in Sukkur and other small areas
Opportunities for provision of Islamic finance facilities such as Musharka,
Threats:
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PEST ANALYSIS
The analysis of MEEZAN BANK will take in to account the general environment
analysis, the competitor’s analysis by comparing the products offered by the
competitive banks and the departmental analysis.
The general environment of takes in to account the external factors like politics,
economy of Pakistan, socio-cultural factors and technology. Now we will analyze
these factors one by one and check how these affect the working of MEEZAN
BANK:
Political
The current situation of the government in Pakistan is directly affecting the policies
of banks. However, MEEZAN BANK tries hard to keep its business away from the
politics but it is not an easy task. MEEZAN BANK has no accounts of political
leaders or parties. However, its Customer Service Department faces peer pressure
from such political parties.
As MEEZAN BANK is trapped in dual sanctions from the State Bank of Pakistan
(SBP) and from the European Union so the changing political environment is not
so beneficial for the bank to operate freely. The changing policies of the
government, affects SBP which in return affects the MEEZAN BANK rules and
policies.
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The government of Pakistan has privatized most of the banks. The number of
government owned banks have declined constantly, so these changes directly affect
MEEZAN BANK.
Economical
The economy of any country has deep impact on any financial organization.
Economic indicators include Gross Domestic Product (GDP), inflation, balance of
payment, debt of the government. These below graphs will explain how economic
conditions of Pakistan are adversely affecting the banking system of Pakistan.
Social
MEEZAN BANK has been influenced by the socio-cultural factors. At present
most of the European countries are keeping their eyes on Pakistan as being the
terrorist country, so people of Pakistan are emotionally getting affected by it. Most
of the foreign investments have been stopped in Pakistan. Pakistani people are
traditionalists who do not like the modern banking environment of MEEZAN
BANK. Some of the customers do not use ATMs they still prefer cash counters, so
these kinds of socio-cultural factors affect the banking environment and its
operations.
Technological
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Technology has a deep influence on different kinds of organizations whether banks
or any kind social welfare organizations. In MEEZAN BANK technology has great
effect on the working environment. Mostly all banks use computers none of the
banks keep data manually so the bank has to be continuously in touch with the
modern ways of task performance. MEEZAN BANK is always ahead to introduce
new computer systems for keeping its staff up to date. The intranet facility is
playing an important role in enhancing the knowledge of staff.
RATIOS ANALYSIS :
A) LIQUIDITY RATIO:
1) Current Ratio:
“A liquidity ratio that measures a company's ability to pay short-term obligations”.
518,900,004
Current asset
467,322,067
Current liabilities
1.110369145
Current ratio
2016
2018
2) Quick Ratio
2015
Quick assets 305,839,122
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2
2016
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1
8
Quick Assets 283,939,011
Current Liabilities 539,756,155
Quick Ratio 0.53:1
2017
2018
Quick Assets 310,950,699
Cash Ratio:
Cash and equivalent are the most liquid assets. The cash ratio shows the proportion of the assets
held in the most liquid possible form. It is used to check the liquidity of the organization.
2014
Cash Equivalent + Marketable Securities 44,784,864
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Current Liabilities 420,467,889
2015
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Cash Equivalent + Marketable Securities 46,885,752
2017
Cash Equivalent + Marketable Securities 58,612,103
2018
Cash Equivalent + Marketable Securities 61,483,096
2014
Total Liabilities 439,483,714
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Total Assets 509,223,727
2015
Total Liabilities 488,348,404
2016
Total Liabilities 564,622,053
2017
Total Liabilities 664,604,008
2018
Total Liabilities 705,277,390
2015
Net profit 16,873,175
2016
Net profit 19,424,906
2017
Net profit 20,673,002
2018
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Net profit 21,495,338 6
No. of Branches 1150
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IF YOU (Internee) would be the manager there.
I saw some practical application of some class room learning. I saw most of
knowledge application in Trade finance department, Credit Administration and
Credit marketing. Operation department had less knowledge application.
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i m p o r t i n g a n d e x p or t i n g . L e t t e r of g u a r a n t e e s w e r e a l s o issued by
the department.
SUGGESTIONS
An organization considered to be lucky whose bad debts are recovered, the bank of
Punjab having too much bad debts due to preference of loans to dictators.
My opinion to raise the profit of MEBL, first they recover their bad debts. If they
do it,
Then their profitability ratio will exceed.
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In my analysis MEBL consumes their operating incomes as regarding the year
2008. I will not say to close their costs because these are not to be closed but these
are to be reduced.
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