Diamond Hotel Management system

T.Z.A.S.P.MANDAL’S

PRAGATI COLLEGE OF ARTS, COMMERCE, AND SCIENCE

A CASE STUDY REPORT ON

HOTEL MANAGEMENT SYSTEM

PRESENTED ON: 13TH September 2010

ABLY GUIDED BY Madam Rupali Patil

T.Y.B.Sc. (IT)

SUBMITTED BY

1. Ms. Ashwini Vaykole - Roll No. 4

2. Ms. Ashwini Godage - Roll No. 2

T.Y.B.Sc (IT)-V SEM 1 18th Sept

2010
Diamond Hotel Management system

T.Z.A.S.P.MANDAL’S

PRAGATI COLLEGE OF ARTS, COMMERCE, AND SCIENCE

T.Y.B.Sc. (IT)

CERTIFICATE

This is to certify that Ms. Ashwini Godage (Roll No. 2)

Ms. Ashwini Vaykole (Roll No. 4) has completed the case study
of Management Information System satisfactorily during academic
year 2010-11.

Date: 13th September 2010

Professor-in-charge
(B.SC.IT)

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Diamond Hotel Management system

INDEX

Sr. No. Contents Page No.

1. Introduction
2. Infrastructure
3. Business
4. Enterprise modal
5. Raw material
6 Output
7. Business strategy and analysis
8. Guidelines for customers
9. Guidelines for staff members
10. Information flow
11. Future scope

INTRODUCTION

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Diamond Hotel Management system

Management is the art of getting work done through others. Each

organization manages its day today activities by getting work done through their
workers. To manage the organization the top level management maintains an
information system that manages the information flow within the organization.
Every organization maintains the Management Information System (MIS).

The management information system here we are discussing is the

information system for Hotel diamond. Diamond hotel is situated in the Pune .
Located just 20 minutes from Pune international airport and ten minutes from the
domestic airport.

Hotel Diamond is a multi-dimensional lifestyle complex set on 12 acres of

landscaped gardens & water features, encompassing luxury rooms and suites,
contemporary serviced apartments, varied dining options, extensive leisure
facilities, meeting rooms and an international shopping plaza. Our hotel in Mumbai
is host to Club Oasis Fitness Centre & Spa. Restaurants & Bars at the hotel include
China House restaurant & lounge, the Italian Celini for home-style cooking and
Soma restaurant serving tandoor-grilled specialties.

In this case study we are discussing about the infrastructure of the hotel,
hotel business, enterprise model, raw material and output or reports generated by
the hotel, similarly the business strategies implemented by the hotel, and the future
scope.

INFRASTRUCTURE

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Scope Technique
 Hotel management system

Diamond Hotel Management system

Management levels

Hotel infrastructure

Infrastructure is the basic structure or feature of the system or organization.

It contains basic physical and organizational structure needed for operation of
society or enterprise on business facilities necessary for economy to function.

If we consider the infrastructure of the hotel, it covers all the aspects of any
five stars or seven stars hotels such as restaurant, lodging and boarding facility,
resorts, discos, pubs etc.

 Customize hotel rooms.

 Pre or advance booking of resort, rooms etc.
 Good housekeeping facility.

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Diamond Hotel Management system

 Good maintenance of inventory.

 Maintain good public relationship.
 Maintains all personal hygiene and environmental sanitation.

Today’s world is an automated world. Hence hotel Diamond uses software

to manage the day-to-day activities of the hotel. It not only reduces the human
efforts but also saves the time by automating each activity of the hotel. This
software also generates the reports as per the need of an organization.

Top

Middle

Lower

Management levels

Each and every organization has management levels that manage the organization.
The figure shows the management levels of the hotel .i.e., Top Level Management,
Middle Level Management and Low Level Management. The top level
management includes the higher authorities of the hotel such as hotel owners,
managing directors, etc. whereas the lower level management includes the hotel
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Diamond Hotel Management system

workers and the customers who visited the hotel. The middle level management
contains a whole and sole person that is the manager, who acts as a link between
the top level management and lower level management.

BUSINESS

As this hotel one of the popular hotel, the business provided by the
hotel is also very large. Many investors would like to invest in our hotel.

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Diamond Hotel Management system

The various strategies implemented by the hotel provide good

profit to the organization. If we consider the business provided by the
each service provided by the hotel then it is as follows.

Restaurant: 65%
Resort: 14%
65% Logging & boarding: 9%
5%
Disco/pubs: 9%
9% Auditorium: 5%

9%
14%

Business

The restaurant part of the hotel provides more business as customers

normally visited to the hotel to take breakfast, lunch or dinner. The
lodging and boarding section provides second largest business to the
hotel. Resort provides 10 percent of the total business, Discos and pubs
and auditorium provides 5 percent of the business.

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Diamond Hotel Management system

ENTERPRISE MODEL

The enterprise modal of the hotel is as shown in the figure.

First level of the include board members of the hotel. The next
level of the hotel contains manager. The manager manages both
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Diamond Hotel Management system

insiders as well as outsiders. Insider parties include all

departments and the workers whereas outsider contains
suppliers, shareholders and customers. The figure shows the
enterprise modal for the hotel Diamond.

Board

Managing director

Manager

Insider Outsider

Department Staff Supplier Customer Shareholder

Enterprise model

RAW MATERIALS

Each and every organization wants raw material to provide

the goods and services to the customers. The raw material may
be in the form of products and the information. The suppliers

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Diamond Hotel Management system

supply the raw materials that are the things that are required for
Kitchen, lodging and boarding facility and the many other
sections of the hotel. Information may contain the data that is to
be required for generating various types of reports for
organization. These raw materials are processed in order to get
the final repots and the products.

OUTPUT

The output provided by the hotel is nothing but the services which
we are going to provide to the customers. The main goal of getting good
output is to satisfy all the customers and to increase the business of the
hotel. In hotel management system the output can be generated in the
form of reports. The reports generated in the hotel are

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Diamond Hotel Management system

 Collection Report
 Annual Report
 Stock or Inventory Report
 Other Reports

The collection report contains total income of the hotel in one day,
week, and month or in annual year. The annual report contains the whole
year’s report of the hotel. Stock reports give the information about the
inventory of the hotel. Other reports may contain the number of
customers visited to the hotel or a particular employee’s or customer’s
information repots, leave repots of employees etc.

BUSINESS ANALYSIS AND STRATEGIES

If anyone wants his business to be successful then he have to build the good
business strategies and should provide the proper healthy environment to the
working staff.

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Diamond Hotel Management system

The business conducted in the hotel is on the basis of customer’s

requirements. As the new inventions in the various fields have been taken place,
the higher authority must do proper planning and business analysis and in order to
increase the overall grade of the organization.

When the business is conducted according to the need of customers it has to

be one of the successful businesses in this competitive world. The manager has to
control all the employees in such a way that the objectives decided by the top level
management are achieved within the specified time period.

While performing or managing the business in the hotel, the top level
management has to be deciding long term plans as well as short term plans for the
hotel. The long term plans for the hotel may contain:

 Locating the many such hotels in each and every part of the country.
 To provide special rooms, services, as per the customer’s need.
 To increase long term investors.
 Our marketing efforts must be concentrated on take out of delivery areas of
most promising growth.

The short term plan for the hotel may contain the following plans:

 Increasing new flavors in the menus as per the need of customer.

 To improve all functionality of the hotel.
 To increase number of customers.
 Achieving the total quality management in the hotel.

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Diamond Hotel Management system

GUIDELINES FOR CUSTOMERS

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The customers have to follow some guidelines in the visiting periods of the
hotel. The guidelines decided for the customers by the hotel Diamond are as
follows:

 While entering into the hotel the customer must provide the information to
the reception whatever and whenever asked.
 While ordering any service the customer must order the service only ot the
respective staff member of the hotel.
 In case of any damage to hotel property, it will be get paid by the customer.
 The customer should behave properly with each and every staff of the hotel.
 All the rules and regulations of the hotel must be followed by each and every
customer of the hotel.
 The customer should pay their bills in cash or credit cards. No cheques are
accepted.
 Customer has pay advance for booking of any particular service.
 Customer should fill the feedback form before check out. Because your
suggestions values us.

INFORMATION FLOW

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Diamond Hotel Management system

The purpose of implementing the management information system

in the organization is to decide flow of information within the
organization.

In each and every organization there are many departments in

which various reports are generated. These reports are useful to decide
the flow of information within the hotel. The repots generated by one
department will act as input to the other department.

If we consider the flow of information within the hotel, if suppose

a customer is visited to the hotel, he order something to the waiter that is
the customer gives the information to the waiter. This information is
carry forward to the kitchen department to serve the menu to the
customer. While check out the customer is provided with the bill which
he has to pay and contains all the information about the food ordered by
the customer, its cost, customers check in time and checkout time etc.
Hence, we can say that the repot generated here is nothing but the bill
given to the customer.

Similarly, if we consider the information flow between the various

departments of the hotel, the reports generated by the each department of
the hotel helps in preparing the final that is annual report of hotel.

T.Y.B.Sc (IT)-V SEM 1 18th Sept

2010