On behalf of Buffalo Tours’ IT Ops, I would warmly welcome you as a new member in the Herd and show

you our available IT resources, which will facilitate your work in this exciting working environment.

Click Here refer the office facility overview and roll back the IT Ops instruction.

1. Computer Login Account:

- User name: duc.luc@buffalotours.com /Password: (your own one)
- Display name: Duc Luc Anh
2. Calamari (HR System): https://buffalotours.asia.calamari.io

- Where you can find almost of BT information such as Leave Management, Overtime,
…
- Microsoft Edge browser is recommended that supports SharePoint very well

3. Office 365:
We are using unique account and password as the single sign-on feature, it means once you
logged in to computer, you can use all BT services without password prompting.
a. OneDrive and OneNote:
User is required to store personal data on OneDrive where supports one TB storage
on cloud for the Backup purpose. IT team is not responsible for user’s data lost in
case computer hard disk damaged.
Microsoft OneNote supports to gathers users' notes (handwritten or typed), screen
clippings and audio commentaries. It can be shared as the meeting minutes with
team.
b. Skype for Business:
BT provides the “Skype for Business” tool as our main communication and
collaboration way, you use it to communicate with your colleagues and external
contact as information below:
- SFP account: duc.luc@buffalotours.com
- Password: <As same as computer login password>
 - Main phone number: +84 24 3828 0702 (Hanoi), +84 28 3820 8822 (HCM City)
- Extension: 218

Note that: This is Internet Call by using Skype For Business, so it is free, with this
application we can have an online meeting (supports 250 instant participants), share
presentation, share desktop (for training), remote control and message

c. Microsoft Teams

Microsoft Teams is a Office application that integrates so many Office 365

applications such as: SharePoint, One drive, Message chat, call, meeting,… We will
use this application for group discussion and more.
d. Email:
We provide you a BT email account and signature template for inside and outside
communication.
You can use either Microsoft Outlook or Outlook online https://outlook.office.com
and sign in by your Office 365 account to access your mailbox as follows:
- Email address: duc.luc@buffalotours.com
- Password: <As same as computer login password>

And you are now in following email groups:

No. Email group Description

1 All Buffalo Tours staff All Buffalo Tours Users
2 All BT staff in HCMC All HCM Users
3 Operations HCMC All OPS in HCMC

In case you are out of office, please ALWAYS turn on Automatic Replies setting.

4. Workplace
We are applying Workplace – private enterprise social space for all Buffalo Tours
employees. On Workplace we can discuss and develop projects with Teams and sharing our
activities.
You should get the invitation from IT Ops to login then discover our resources

5. Compass – Online Training system https://www.fctgcompass.com/uni-login.php

You will be invited to join our online training system: Compass. That is very helpful to learn
our system and policy in company library.
In activated email, You have to activate it and login by your email account.
6. Support by phone:
You can use “Skype for Business” application to contact your colleagues in other branches.
Let me give you TT support Technician team number in case you need any IT assistance.
 a. Hanoi

 Mr. Le Xuan Thach (thach.le@buffalotours.com

b. Ho Chi Minh City:

 Mr. Le Xuan Thach (thach.le@buffalotours.com

7. Support by BT FreshService Portal:

In BT, we are using the IT support system, called Buffalo Tours Fresh Service
https://buffalotours.freshservice.com/support/home to log all the support ticket in order to
manage the Incident as well as to follow-up the IT Ops service efficiently. Moreover, this system
help us to measure IT Ops performance and as the knowledge base sharing among BT globally in
solution page https://buffalotours.freshservice.com/support/solutions.