Date: 25/10/19

To:
Customer Service Officer
CIMB Bank Berhad
Persiaran Sultan Abdul Hamid Branch
Alor Setar, Kedah

Re: Customer Profile Update (Ref No. 7046136627)

Dear Sir/Madam,

I am writing regarding your letter dated 19/08/2019 sent to my address in Malaysia as attached.

I am a Nepalese citizen married to a Malaysian (Yusuf Bin Johari, NRIC 840526-14-6285) and currently
temporarily residing in the United Kingdom due to my husband’s work commitment. I travel to
Malaysia every 1-2 years and need my account to be active. I had been using my CIMB Clicks without
any issues until very recently where I am no longer able to access it.

Presently, I am unable to fly back to Malaysia to resolve this issue (I was in Kuala Lumpur last June). I
would appreciate if you could render any assistance to resolve this matter and unblock access to my
account. Enclosed are my UK and Malaysian visas for your reference, as well as a completed Customer
Information Update form.

I can be contacted at +447402514100 or aalya.banu@gmail.com.

Thank you.

Yours sincerely,

Aalya Banu
22 Bramwell Street
Sheffield S3 7PA
United Kingdom