Professional Documents
Culture Documents
City of Vancouver - 2010 Human Resources Strategy Update
City of Vancouver - 2010 Human Resources Strategy Update
Performance Talent
2. Labour-Management Relations:
– Build on success:
• Engineering/Parks/Community Services Group
CUPE 1004 workshop on problem-solving: June /
September, 2010
Labour-Management Review:
Recommendations & Actions
3. Labour-Management Committees:
– Undertake joint, formal review of all
labour-management committees with
focus:
• Is committee necessary?
• Terms of reference clear?
• Are enhanced ground rules needed for improved
function?
4. Labour-Management Communications:
– Develop shared communications protocol
Labour-Management Review:
Recommendations & Actions
Senior Leaders
240
Managers /
Exempt Supervisors
250
10
0
Total COV & VPL Public Sector Norm Hay NA Norm
Employee
Employeeenablement*
enablement*results
engagement* results
results
Hay Group Insight
100
90
Mean Percent Favourable Across 4
*Average of:
80
63 68 Q.29 Jobs that make good use
60
Normative Questions
10
0
Total COV & VPL Public Sector Norm Hay NA Norm
Our City-wide, Overall Average Ratings
Profiled factors
byEmployee
Workplaceengagement*
enablement*
Factor results
results
Tend to Agree / Tend to Disagree /
Hay Group Insight Strongly Agree
Hard to Decide
Strongly Disagree
Total City Results Compared to Norms
Profiled factors
ofEmployee engagement*
enablement* results
Other Organizations results
Hay Group Insight
30
20
10
Percent Deviation
-10
-20
-30
% Favourable
Employees understand the results expected of them in their job (Performance 86%
Management)
Supervisor accommodates employees when they have a personal matter to attend 82%
to (Respect and Recognition)
Supervisor lets them do their job their own way (Authority and Empowerment) 77%
People in their work groups are committed to quality service (Quality and 75%
Customer Focus)
Supervisor treats them with respect (Respect and Recognition) 75%
Able to accomplish what is required most days (Stress and Workload) 74%
Believe there is good safety in their work area (Health and Safety) 71%
Our Workplace Factors that Received
Profiled
Highest factors
Employee engagement*
enablement*
Overall City-wideresults
results
Average Ratings
Hay Group Insight
ch a nd Maintai
n good
m u . custom
v er y n i ty er serv
j o b m mu ice and
my e c o service
jo y th I would like to continue s
e n i n
I
o r king working for the City for
w
several years
Have you had an annual formal performance review in the past year (Performance 71%
Management)
All in all, my Employer is effectively managed and well run (Confidence in 47%
Leadership)
(Rate your Employer on) Being open and honest in communication with 44%
employees (Confidence in Leadership)
My employer motivates me to contribute more than what is required (Employee 43%
Engagement)
(Rate your Employer on) Being effectively organized and structured (Work, 41%
Structure, and Process)
The trust and confidence you have in your Employer’s Corporate Management 38%
Team (Confidence in Leadership)
My Employer’s Corporate Management Team will act on issues identified by this 36%
survey (Respect and Recognition)
Encouraging cooperation and sharing of ideas and resources across the 36%
organization (Collaboration)
(Rate your Employer on) Being innovative in how work is done (Work, Structure, 34%
and Process)
Your opportunity for reaching your personal career objectives at your Employer 32%
(Development Opportunities)
Four Key
Profiled Areas
factors
Employee for Action/Improvement
engagement*
enablement* results
results
Hay Group Insight
Confidence in Leadership
• Ratings of trust, confidence and openness of leadership
• Demonstrating care and concern for employees
Development Opportunities
• Perceptions of training and development opportunities
• Good participation
• Majority of employees engaged and enabled
• Actions should focus on the four key areas for potential
improvement
• Change takes time
• Consistent results across Business Units
Initial Areas for Action
and Next Steps
Immediate Next Steps
– Update to Council