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HR MCQs MBA UoP Batch 2013-15
HR MCQs MBA UoP Batch 2013-15
HR MCQs MBA UoP Batch 2013-15
1. The term ________ refers to “the total knowledge, skills, creative abilities,
talents and aptitudes of an organization’s workforce, as well as the values, attitudes
and belief of the individual involved”.
a. Human resources
b. Human resource management
c. Human resource planning
d. Human planning
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i. Management functions
ii. Planning function
iii. Employment functions
iv. Operative functions
a. Only i & iii
b. Only i & iv
c. Only ii & iii
d. Only iii & iv
a. Planning
b. Staffing
c. Directing
d. Controlling
a. Planning
b. Human resources development
c. Employee relations
d. Organizing
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a. Induction and orientation
b. Analyzing labour turnover records
c. Conducting exit interviews
d. Auditing training programs
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11. Organizations that are employee friendly but are looking at reducing their
manpower help their employees by offering them assistance in getting a job. What
is this mode of dealing with surplus manpower during hard times known as?
a. Retrenchment
b. Outplacement
c. Lay-off
d. Attrition
12. The south Asian bank has declared a voluntary retirement scheme for its
employee. What is one of the basic objectives of such an initiative?
a. To temporarily lay-off employees
b. Downsizing
c. To make some jobs redundant
d. To prevent stagnation of managerial employees.
13. Which method is used by firms to avoid the problems of dealing with
periodic changes in the requirements for manpower?
a. Outplacement
b. Lay-offs
c. Outsourcing
d. Sabbatical
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a. Job specification
b. Job design
c. Job analysis
d. Job review
16. The information gathered through job analysis is used to prepare two
separate documents. __________describes the tasks and activities the relationships,
responsibilities and setting of the job. ______________documents the information
about the job incumbent listing qualification, knowledge, skills, experience and
personal characteristics required and personal characteristics required for the job to
be done.
a. Job description, job specification.
b. Job description, job evaluation
c. job specification, Job description,
d. Job evaluation, job specification.
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19. Job design has two major components. ______________ includes the
various tasks that have to be performed by the job holder, the responsibilities
attached to the job, and the relationships with other jobs in the organizational set-up
_________________is the autonomy or the authority that the job holder enjoys in
planning and organizing work attached to the job.
a. Job description and job specification
b. Job specification and job depth
c. Job content and job depth
d. Job content and job specification
20. There are many prerequisites for the success of a job enrichment initiative.
Identify these prerequisites from the following list.
i. Equipping employees to handle an enriched job independently
ii. Support and commitment of the top management
iii. Counseling for managers –who are used to supervising the workers to adapt
to reduced power and control
iv. Training for managers so that they provide timely and adequate feedback to
employees.
a. Only i, ii and iii
b. Only I, iii, and iv
c. Only iii, and iv
d. i, ii , iii and iv
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22. Buyers and rue defined _____________as the process of seeking and
attracting a pool of people from which qualified candidates for job vacancies can be
chsen.
a. Selection
b. Induction
c. Recruitment
d. Placement
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26. An HR manager can look to different sources of recruitment, depending on
various factors. These factors include____________
i. The level of position
ii. Number of people required
iii. The time available for the recruitment
iv. Funds allocated for human resource development.
a. I , ii, iii, iv
b. Ii, iii,iv
c. I, iii, iv
d. I, ii,iii
27. When vacancies arise, many organizations try and identify employees from
within the organization to fill them. What is this process known as?
a. Employee referral
b. Promotion
c. Internal search
d. Transfer-in
29. There are various methods of recruiting from external sources, some of the
popular methods are advertisements, campus recruitment, employee referrals,
employment exchanges, private placement agencies. Etc. Which of the following
recruitment sources is likely to have the widest reach?
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a. Recruitment agencies
b. Campus recruitment
c. Advertisements
d. Employment exchanges.
32. Choosing the most suitable candidate for a job from the available applicants
is termed as __________
a. Hiring
b. Selection
c. Placement
d. Employing
33. A selection process has _______ possible outcomes some of which have a
positive effect while others have a negative effect.
a. Three
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b. Four
c. Five
d. Six
34. The selection process of a company may end with a negative outcomes if it
recruits the wrong candidate. Identify the costs which the company incurs in such a
situation.
i. Cost of training the candidate
ii. Cost of non-performance
iii. Cost o separation
iv. Cost of re-recruiting
a. I, ii, iii
b. Ii, iii, iv
c. I, ii, iv
d. I, ii, iii, iv
35. During the selection process while the candidate is being evaluated , the
candidate too tries to evaluate the company and its culture , apart from the job, and
comes to a decision about suitability of the organization . this means that _______
a. Only qualified candidate will make it to the next stage of the employment
process.
b. During the selection process , the candidate should not be allowed to have
contact with the existing employees of the organization.
c. The selection process also involves selling the organization to the candidate.
d. Suitable candidates are often rejected.
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a. I, ii, iii
b. Ii, iii, iv
c. Only i, ii
d. Only iii, iv
38. The factor that can affect the utility of a selection methods are _______
a. Validity
b. Generalizability
c. Job market conditions
d. reliability
a. i.ii
b. ii,iv
c. I,ii,iii
d. I,ii,iii,iv
39. The _______ is the most widely used and accepted device for securing
information about prospective candidates at the initial stage of the selection
procedure
a. Reference check
b. Campus interview
c. Situation test
d. Application form
40. Prasad a chemical engineer has been working with active chemicals a
manufacturing of industrial chemicals since he joined the company four years ago ,
he has been designated as the team leader of a unit producing industrial sulphur.
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The work had become monotonous for him of late. His manager sensed this
monotony and decided to move Prasad to the research and development unit for 6
months. This method of improving the QWL of employees is known as
a. Job enrichment
b. Flexi place
c. Job rotation
d. Job enrichment
42. Identify the process of determining and recording all the pertinent
information about specific job, including the tasks involved, the knowledge and the
skills sets required to perform the job, the responsibilities attached to the job, and
the abilities required to perform the job successfully.
a. Job specification
b. Job design
c. Job analysis
d. Job description
43. Which one of the following steps logically follows the recruitment process?
a. Employment
b. Selection
c. placement
d. induction
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a. Resume
b. Curriculum vitae
c. Application form
d. Incomplete application form.
47. What is termed used in HRM to express the termination of an employee due
to his/her job becoming redundant?
a. Retrenchment
b. Outplacement
c. Loaning
d. Natural attrition
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48. Education, experience, training communication skills, emotional
characteristics etc. are all included in the _______________
a. Job design
b. Job description
c. Job specification
d. Job evaluation
50. Job enrichment is the most popular technique for enhancing employee
motivation. Which of the following is not a technique of job enrichment?
a. Allowing employees to set their own standards or targets
b. Allowing an employee to take up different jobs on a periodical basis
c. Assigning specific projects to individuals or groups to enhance their
expertise
d. Minimizing controls and providing freedom of work when the employees
are clearly accountable for attaining defined goals
51. ________ takes place when two or more part time employees take up the
work of full time employees. This helps the employees to reschedule their work
hours to suit their personal needs and concentrate better on their job, without any
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distractions, and the organization to enjoy the benefits of some cost savings and
have a better performance from its employees.
a. Job sharing
b. Job rotation
c. Job enlargement
d. Job enrichment
a. Only i and ii
b. Only i, ii and iii
c. Only ii and iii
d. Only ii, iii, and iv
54. Dissatisfaction arising when human needs are not met, results in problems in
industrial relations (IR). The human relations approach emphasizes that _________
a. If the minimum needs of workers are met, they are more likely to achieve
greater job satisfaction leading to improved productivity and loyalty
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b. Workers and management should work in mutual cooperation and realize
their moral responsibility towards organizational objectives
c. Industrial problems should be solved using non violent methods
d. Differences among individual, as a result of their social upbringing, create
conflict and competition among members of an industrial society
55. Among the various ways to improve quality of work life, _________ helps
employees gain multi job and multi functional knowledge and skills.
a. Job analysis
b. Job rotation
c. Job enrichment
d. Job enlargement
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i. Evaluating the effectiveness of these programs
ii. Designing and implementing the development program
iii. Determining individual development needs
iv. Evaluating the organizations current management resources
v. Reviewing organizational objectives
59. Nikhil sinha has been working as a senior software developer at IBL. His
project manager noticed his efficiency and commitment and added to his job the
responsibility of leading a group of four new recruits. His new responsibilities
included guiding his team members monitoring their performance and appraising
them accordingly .the appraising them accordingly. The company had taken up the
____________method of enhancing quality of work life in order to increase the
self-esteem and satisfaction of Nikhil sinha.
a. Job rotation
b. Job design
c. Job analysis
d. Job enlargement
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61. What is the meaning of the acronym HRM?
62. . Which of the following terms was also used before the language of modern
HRM? Select all that apply.
a. Labour relations.
b. Personal management.
c. Personnel management.
d. Industrial relations.
e.
63. What is meant by the acronym CIPD?
a. Chartered Institute of Personnel and Development.
b. Chartered Institute of Performance Development.
c. Chartered Institute of People and Development.
d. Chartered Institute of Personnel Directors.
64. What is meant by the acronym SHRM?
a. Sophisticated Human Resource Management.
b. Superior Human Resource Management.
c. Soft Human Resource Management.
d. Strategic Human Resource Management.
65. What is meant by the acronym HCM?
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66. Which of the following is not a function normally performed by the HR
department?
a. Employee relations
b. Recruitment and selection.
c. Training and development.
d. Accounting
e. Pay and reward.
67. It has been said that some HR departments have had a 'Cinderella' image.
What is meant by this statement?
a. Influential and powerful.
b. Bureaucratic.
c. Low status and obscure.
d. Old fashioned and staid.
68. The early roots of contemporary HRM can be traced to which period?
a. 1940s.
b. 1890s
c. 1970s.
70.What of the following is not one of the main reasons cited for stress at work?
a. Change at work.
b. Pay increase.
c. Bullying.
d. Staff cuts.
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e. Increased workloads
f. Long hours.
a. Result-Based Theory.
b. Resource-Based Technology.
c. Resource-Based Theory.
d. Research-Based Theory.
e. Resource-Based Techniques.
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75.In the 'matching model' of HRM, what is meant by 'Cost driven HRM'?
a. Where a strategic planning process exists, but people are viewed as a cost.
b. Where a strategic planning process does not exist, and people are viewed as
a cost
c. Where a strategic planning process exists, and people are viewed as a
resource.
d. Where a strategic planning process does not exist, but people are viewed as a
resource.
77. Which of the following refer to the characteristics of a 'loose' labour market?
Select all that apply.
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78. Which of the following refer to a 'tight' labour market? Select all that apply.
80. Which of the following are current trends in the UK employment market?
Select all that apply.
81. Which of the following are characteristics of a McJob? Select all that apply.
a. High security.
b. Low skill.
c. Low security.
d. High skill.
e. Poorly paid
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82. In a recent survey, what was the top attraction for employees to jobs and
organizations?
a. Holiday entitlement.
b. Location of work.
c. Workplace culture.
d. Flexible working hours
83. How long have anti-discrimination laws relating to race and sex been in
place in the UK?
a. Over 30 years.
b. Over 10 years.
c. Over 40 years.
d. Over 20 years.
85. Which of the following statements are true? Select all that apply.
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e. Equal opportunities and practices are more common in workplaces without
HR specialists.
86. Which of the following statements about referrals are true? Select all that
apply.
a. Organisation sector.
b. Social change.
c. HR strategy.
d. Location.
e. Size.
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89. 'Best practice' employee selection is usually associated with which model?
91. Which of the following are cognitive characteristics? Select all that apply.
a. Personality traits.
b. Intellectual processes.
c. Motivation.
d. Academic achievements.
e. Knowledge.
92. Which of the following are non-cognitive traits? Select all that apply.
a. Knowledge.
b. Motivation.
c. Personality traits.
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d. Academic achievements.
93. Which of the 'Big Five' personality dimensions has emerged as a particularly
valid predictor of many aspects of work performance?
a. Openness to experience.
b. Emotional stability.
c. Agreeableness.
d. Extraversion.
e.Conscientiousness.
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96. In which sector are the performance-based and competency tests most used?
a. References.
b. Written ability tests.
c. Interviews.
d. CVs.
a. Written tests.
b. Graphology.
c. References.
d. CVs.
99. Which of the following may create negative impressions for candidates?
Select all that apply.
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100. What is meant by a reliable selection technique?
a. One which is the same for all applicants groups, and should treat all groups
the same.
b. One which is accurate and free from contamination.
c. One which is relevant for the work behaviours it is meant to predict.
d. One which takes into account cost and potential return on investment.
a. One which takes into account cost and potential return on investment.
b. One which is the same for all applicants groups, and should treat all groups
the same
c. One which is relevant for the work behaviours it is meant to predict.
d. One which is accurate and free from contamination.
102. Which of the following are examples of competencies? Select all that
apply.
a. Leadership.
b. Business awareness.
c. IT skills.
d. Team working.
a. 90%.
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b. 30%.
c. 5%.
d. 50%.
104. Which one of the following is not one of the three main reasons why
selecting the right employee is important?
a. legal implications
a. sequential
b. situational
c. behavioral
d. directive
a. The recruiter jumps to conclusions about a candidate during the first few
minutes of the interview.
b. The order in which a recruiter sees an applicant affects how he or she rates
the candidate.
c. How the candidate looks and behaves can influence the interviewer's rating.
110 Which one of the following represents the typically suggested steps in the
interviewing process?
a. plan the interview, establish rapport, ask questions, close the interview,
review the interview
b. establish rapport, ask questions, close the interview, review the interview,
plan the interview
c. plan the interview, ask questions, establish rapport, close the interview,
review the interview
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d. plan the interview, establish rapport, ask questions, review the interview,
close the interview
112. Which of the following is not one of the most commonly verified background
areas?
a. education
b. arrest record
c. dates of military service
d. identification
113 A recruiter asks a candidate the following question. "Have you ever stolen
anything from an employer?" This is an example of which one of the following
techniques for detecting dishonesty?
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d) Encourages new blood into the organization
115. Can the assessment and selection of applicants be carried out in such a way
that the 'best' or 'right' person will always be identified?
a) Yes
b) No
116. The solution to many so-called 'people problems' is often associated with
improving the effectiveness of the recruitment process by:
117. The science and engineering sectors reflect significant under representation
of which group of employees?
b) Young people
c) Over 50s
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d) Women
119. Are the best and most productive employees likely to be:
120. In the CIPD Recruitment, Retention, and Turnover survey (2009) the
estimated costs of recruitment for a single employee was:
a) £4,000
b) £2,000
c) £8,000
d) £3,000
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121. Too great a reliance on internal recruitment can result in:
c) Internal conflict
b) Word of mouth
b) Length of service
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125. Which of the following is the best description of soft HRM?
b. The primacy of business needs means that human resources will be acquired,
deployed and dispensed with as the corporate plan demands.
d. In order to gain competitive advantage through the workforce full time staff
must be nurtured and developed.
126. The resource based view of the firm is one that believes the key human
resources are:
b. Knowledge workers
127. The process by which the firm attempts to identify applicants with the
knowledge, skills, abilities, and other characteristics necessary to help the firm
achieve its goals is known as….
a. Selection
b. Recruitment
c. Interviewing
d. Testing
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128. Which of the following best defines recruitment in an organization?
129. Which of the following is NOT a typical feature of the HRM approach to
the management of people?
130. Which of the following best describes corporate and social responsibility
(CSR) in HRM?
b. It affects everyone and not just those who are core stakeholders in the
business, so there are a great many areas in which HR managers can be involved.
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131. Do HR activities have an effect on employee and managerial behaviour?
132. What is the name of the approach that suggests that HR strategy should be
matched to business strategy?
a. Best fit
b. Best value
c. Best performance
d. Best process
a. True
b. False
c. Can’t say
d. Incomplete Information
134. Which approach that seeks to link strategy, business performance and HRM
policies and practices, assumes that there are a number of HRM practices that are
suitable for all organizations?
a. Best practice
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b. Best fit
c. Resource-based view
d. Life-cycle models
c. A line manager is a person who has direct responsibility for employees and
their work.
136. The process which is used to fulfil any or all firm future position from
maintenance clerk to CEO is called…
b. Planning
c. Employment forecasting
d. Strategic planning
137. Job analysis involves the gathering of detailed information about jobs.
a. True
b. False
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c. Can’t say
d. Incomplete information
138. Which of the following was the earliest name for the people management
specialist?
a. HR manager
d. Personnel manager
b. Recruitment
c. Selection
d. Staffing
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141. In strategic human resource management, HR strategies are generally
aligned with:
a. Business strategy
b. Marketing strategies
c. Finance strategy
d. Economic strategy
143. Which of the following is not one of the method or external recruitment?
a. Job advertisement
b. Job posting
c. Employment agencies
d. Executives recruiters
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144. Which of the following is a 'best fit' approach?
a. Resource-based view
c. Competitive-advantage models
145. The most common activities performed by HR, which are often
outsourced, are:
d. Assessment centres
146. Selection is the process through which an organization seeks applicants for
employment.
a. True
b. False
c. Can’t say
d. Incomplete information
147. Which of them is area covered under the study of the job analysis?
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a. Employee Behaviour
b. Work activities
c. Performance standards
a. Interview
b. Questionnaire
c. Logs
150. Job design is the process of deciding which tasks should be grouped into a
particular job.
a. False
b. True
c. Can’t say
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d. Incomplete information
151. The physical examination is also one of the most important steps of the
selection process because……
d. All of them
b. The needs of both line managers and employees are met by providing
employees with development opportunities so they are constantly increasing their
human capital.
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c. Determine the importance of job applicants
a. Job planning
b. Resources planning
d. Succession planning
155. According to your textbook which of the following is NOT a current issue
in HRM?
a. Welfare
b. Talent management
c. Information technology
d. Human capital
a. Procurement
b. Development
c. Compensation
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157. Strategic human resource management aims to achieve competitive
advantage in the market through
a. Price
b. Product
c. People
d. Process
158. A distinction can be made between 'hard' and 'soft' types of HRM. Soft
HRM can be characterized by:
a. Travel abroad
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160. In what process are tasks grouped into particular jobs?
a. Job analysis
b. Internal analysis
c. External analysis
d. Job design
161. Which job analysis method is suitable when job consists on discemible
physical activity?
a. Questionnaire
b. Interview
c. Observation
d. Combinations of methods
c. Employee relations
d. Accounting
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a. The processes and decisions that shape the organisation's philosophy
towards its employees
a. KSA of an individual
c. Job description
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