i

PRACTICUM EXPERIENCE AT T. G. I. FRIDAY’S ALABANG TOWN CENTER

AT ALABANG, MUNTINLUPA CITY

Narrative Report
Submitted to the Faculty of the
Department of Management Studies
Cavite State University
Bacoor City Campus
Bacoor, Cavite

In partial fulfillment
of the requirements for the degree
Bachelor of Science in Hotel and Restaurant Management

MARIEL O. LASTIMADO
August 2019
 ii

Republic of the Philippines

CAVITE STATE UNIVERSITY
Bacoor City Campus
Soldiers Hills IV, Phase 2, Molino VI,
City of Bacoor, Cavite
Tel. No. (046) 476 - 5029
Email: cvsubacoor@cvsu.edu.ph

Department of Management Studies

Hotel and Restaurant Management Program

Author : MARIEL O. LASTIMADO

Title : PRACTICUM EXPERIENCES AT T. G. I. FRIDAY’S ALABANG TOWN CENTER

AT ALABANG, MUNTINLUPA CITY

A P P R O V E D:

BRYAN E. ORIAS _____ NATIVIDAD R. FERRIOL, MAT _____

Practicum Adviser Date Practicum Coordinator Date

PHOEBE JOYCE C. VILLANUEVA, MSTM _____ MENVYLUZ S. MACALALAD, MBA _____

Program Coordinator Date Department Chairperson Date

RONAN M. CAJIGAL, MAEd _____

Campus Administrator Date
 iii

BIOGRAPHICAL DATA

I am Mariel O. Lastimado and I was born on May 23, 1997 in Paranaque

City. I am the third sibling among the four children of Mary Ann Lastimado and Ireneo

Lastimado.

I completed my primary education at Pilar Village Elementary School in 2009

and finished my secondary education at Las Pinas East National High School year

2013.

During my tertiary education in Cavite State University – Bacoor City Campus,

I was a working student at Cowboy Grill Restaurant .

I completed my degree as a Bachelor of Hotel and Restaurant Management

in June 2020.
 iv

ACKNOWLEDGMENT

This narrative would not have been possible without the guidance and the

help of several individuals who in one way or another contributed and extended their

valuable assistance in the preparation and completion of this report.

First and foremost is my utmost gratitude to Mr. Ronan M. Cajigal, the

Campus Administrator of CvSU Bacoor City Campus, for insights he has shared;

Mr. Bryan E. Orias, for editing my work, for her invaluable comments,

suggestions and constructive criticism that were vital for the improvement of my

narrative report.

My parents, for their unending love and support, for providing all my needs

financially and morally, for their patience and understanding during my tiring days

that I cannot help them in the chores, for their never fading advice's and for being

there for me no matter what;

Our Almighty God, for His unconditional love, blessings, and strength, for

giving His enough knowledge and ability to perform each task that I was assigned.

MARIEL O. LASTIMADO
 v

TABLE OF CONTENTS

Page

BIOGRAPHICAL DATA…………………………………………………………….. iii

ACKNOWLEDGMENT………………………………………………………………. iv

TABLE OF CONTENTS ……………………………………………………………. v

LIST OF FIGURES…………………………………………………………………… vii

LIST OF APPENDIX FIGURES…………………………………………………….. viii

LIST OF APPENDICES……………………………………………………………... ix

INTRODUCTION……………………………………………………………………... 1

Objectives of the On-the-Job Training…………………………………….. 1

Significance of the On-the-Job Training…………………………………... 2

Time and Place of the On-the-Job Training………………………………. 2

THE LINKAGE ESTABLISHMENT………………………………………………… 3

Background/Profile of the Establishment…………………………………. 3

Location of the Establishment……………………………………………… 4

Vision and Mission Statements of the Establishments………………...... 4

Core Values of the Establishment………….. .………………………….... 4

Overall Organizational Structure and Duties and Responsibilities……... 5

THE TRAINING AREA……………………………………………………………… 6

Organizational Structure and Functions of the Department…………….. 6

Facilities………………………………………………………………………. 11

Equipment……………………………………………………………………. 14

Standard Operating Procedures…………………………………………… 18

THE TRAINING EXPERIENCE……………………………………………............. 19

 vi

Tasks Performed/Specific Activities Assigned……………………………. 19

Observed Strengths of the Training Area……………………………….... 19

Problems Encountered……………………………………………………… 20

Page

SUMMARY …………………………………………………………………………… 21

REFERENCES ………………………………………………………………………. 22

APPENDICES ……………………………………………………………………….. 23
 vii

LIST OF FIGURES

Figure Page

1 Location Map of the Establishment …………………………………….... 4

2 Over-all Organizational Structure of TGI Fridays …..………………..... 5

3 Organizational Structure of the Department ………..…..…………….... 7

4 Main Dining .……………………………………………………………….. 11

5 Bar Area…….…………………………………………..………………….. 11

6 Kitchen Area …………………………………………….………………... 12

7 Pos Area…………..………………………………………………………... 12

8 Toilet ……………………….………………………………………………... 13

9 Ice Maker Machine………………………………………………………… 14

10 Coffee Maker …………….……………………………………………….. 14

11 Grill …………………………………………………………………………. 15

12 Chiller……………………………………………………………………….. 15

13 Cooler ………………………………………………………………………. 16

14 Cutlery rack ………………………………………………………………... 16

15 Glass Rack 17
 viii

LIST OF APPENDIX FIGURES

Appendix
Figure Page

1 Duty in Bar Area ……………..…………………………………….. 44

2 Main Dining ……………….…………………………………………. 44

 ix

LIST OF APPENDICES

Appendix Page

1 Application Form……………………………………………………... 24

2 Resume……………………………………………………………….. 25

3 Curriculum Checklist………………………………………………… 27

4 Certification of Class Standing……………………………………... 29

5 Waiver………………………………………………………………… 30

6 Recommendation Letter…………………………………………….. 31

7 Memorandum of Agreement………………………………………... 32

8 Location of the Linkage Establishment……………………………. 37

9 Certificate of Completion……………………………………………. 38

10 Accomplished Evaluation Form…………………………………….. 39

11 Daily Time Record…………………………………………………… 40

12 Weekly Journal ….………………………………………………….. 42

13 Photo Documentation……………………………………………….. 44

14 OJT Placement Form …………………………………………......... 45