Actual (January 2020) N

LOB HOOP Current TO New

Required Required Actual
Allocation FTE´s Actual HC Allocation
FTEs
(4 weeks) Hours (4 weeks)
Driver 23401 156 133 172
Spanish Email 8:00- 22:00 CT 78% 6046 40 36 47 78%
Driver Phone 8:00- 22:00 CT 7% 4707 31 28 36 0%
Driver Chat 8:00- 22:00 CT 22% 12648 84 69 89 45%
Driver Email TBD 0% 0 0 0 0 15%
Rider 11210 75 54 71
Rider Email 8:00- 22:00 CT 7% 3754 25 15 20 0%
Rider Chat 8:00- 22:00 CT 22% 5311 35 27 35 0%
Rider Social 7:00- 23:00 CT 34% 2145 14 12 16 100%
Total 34611 231 187 240
 New (February 2020)
TO
Required Required Delta FTEs Delta HC Q1 Partner
FTE´s Hours
Hours
37398 249 -77 -60 38354 Hire 45 NH
6046 40 7 5 3785 No changes
0 0 36 28 Move to Driver Chat
24516 163 -74 -58 28621
6836 46 -46 -36 5948
6396 43 28 22 5000 Move 22 to Rider Social and Move 21 to Driver Chat
0 0 20 16
0 0 35 27
6396 43 -27 -21 5000
43794 292 -52 -41 43354
440