The document is a questionnaire for a study on customer perceptions of online shopping in Upputhara Grama Panchayath. It contains 20 multiple choice and open-ended questions regarding respondents' demographics, internet usage habits, online purchasing behaviors, motivations, concerns, factors affecting satisfaction, and suggestions. The questions aim to understand customers' online shopping experiences and perspectives.
The document is a questionnaire for a study on customer perceptions of online shopping in Upputhara Grama Panchayath. It contains 20 multiple choice and open-ended questions regarding respondents' demographics, internet usage habits, online purchasing behaviors, motivations, concerns, factors affecting satisfaction, and suggestions. The questions aim to understand customers' online shopping experiences and perspectives.
The document is a questionnaire for a study on customer perceptions of online shopping in Upputhara Grama Panchayath. It contains 20 multiple choice and open-ended questions regarding respondents' demographics, internet usage habits, online purchasing behaviors, motivations, concerns, factors affecting satisfaction, and suggestions. The questions aim to understand customers' online shopping experiences and perspectives.
(A study on customer perceptions towards online shopping
with special reference to Upputhara Grama Panchayath) 1. Name : 2. Age : 3. Gender : Male Female
4. Education : S.S.LC plus two degree degree above
5. Occupation : Employee Business Home maker Student 6. Do you use internet? Yes No 7. How long have you been using internet? Less than 1 year 1-3 years 3-5 years More than 5 years 8. On the average, how much time do you spend in surfing the web? 0-5 hours 6-15 hours 16-20 hours More than 20 hours 9. Have you purchased anything online ever? Yes No 10.Which category of goods have you bought through internet? Mobiles Fashion Electronics Home Beauty Appliances Toys Others specify… 11.When did you shop for the first time? Last 6 months 6 months -1 year 1-3 years More than 3 years 12.How frequently did you purchase online? Only once 2-4 times 4-6 times More than 6 times 13.Overall, were you satisfied with your experience of online shopping? Highly satisfied Satisfied Dissatisfied 14.Where do you most often access the internet? Home Cyber-cafes Office/college Others specify…. 15.What is your main motivation for buying through internet? Convenience Saves time Availability of product Product comparison 16.What, according to you, are the most important problem to purchase online? Delivery cost are too high Prices are too high Less quality of products Others specify… 17.What are the factors affecting on your online purchasing? Risk Convenience Quality Delivery Price 18.While, shopping what affects your satisfaction the most? The design of a website Payment options Product options Security 19.What features in online shopping website attracts you? Discount offered Vareity Advertisement Others specify… 20.Suggestions if any………