Associate Consultant/ Senior Associate Consultant

Role Designation Associate Consultant/ Senior Associate Consultant

Purpose of the Role

Support the consulting team in different phases of the project including problem definition, effort estimation,
diagnosis, solution generation, design and deployment and participate in unit-level and organizational initiatives with
the objective of providing high-quality and value-adding consulting solutions to customers within the guidelines,
policies and norms of Infosys

Unit Brief

SAP experts at Infosys have successfully helped Global 2000 enterprises meet challenges by enhancing their
operations, streamlining business processes to ensure consistency across countries, consolidating platforms, and
replacing legacy systems with SAP applications. Based on extensive experience in handling business transformation
programs, our SAP experts have developed unique frameworks, methodologies, and tools to address potential
hazards and achieve acceleration to the tune of 15–20 percent. These enable us to handle issues in efficient and
effective ways while accelerating specific phases and activities of the programs. Our unique Value Realization
Method (VRM) helps achieve tangible business benefits. We have made significant investments in research and
development (R&D) and offer multiple solutions specific to both industries and horizontals. Leveraging our shared
services model, clients have lowered support costs significantly. We offer significant flexibility with our business
platforms, which enables customers to move their capex to opex in the chosen functions.

Infosys has been ranked as a leader among SAP service providers by leading analyst firms. We have a large pool of
experienced consultants worldwide to help clients:
• Achieve business process harmonization
• Reduce non-discretionary spend and increase service agility

Areas of Responsibility

1. Problem Definition
The Associate Consultant will conduct secondary research that would help identify problem areas in order to
assist in identifying the problem

2. Effort Estimation and Proposal Development

The Associate Consultant will conduct secondary research or work with vendors to provide data-points on effort
estimation and proposal development in order to ensure accurate effort estimation and deliver a proposal
acceptable to the customer and to Infosys

3. Diagnostic /Discovery/As Is Assessment

The Associate Consultant will read the diagnostic/As-is-Assessment/Audit report to understand the
recommendations in order to use that as an input for the next phase of the project
(For small projects) The Associate Consultant will contribute to the diagnostic/As-is-assessment/Audit report

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 4. Solution Evaluation and Recommendation
The Associate Consultant will understand the solutions recommended and explore the alternatives based on
research (literature survey, information available in public domains, information available in the repository,
vendor evaluation information, etc.), build POCs and seek reviews in order to assist in providing solution
alternatives

5. Architecture/Design /Detailing of Processes

The Associate Consultant will create requirements specifications from the business needs / to-be-processes
defined and define detailed functional/process/infrastructure/security design based on requirements. S/he will
seek reviews, make changes as required and then present to the supervisor in order to create a to-be
process/function design document. The Associate Consultant will also create the architecture and design
document in order to complete the solution design (for SETL, design does not necessarily mean technical design)

6. Development/ Configuration
The Associate Consultant will configure/build the application/ process solution in line with the design
documents and also assist the team in requirement clarifications in order to complete configuration and
customization (For SETL). The Associate Consultant will customize or tailor best practices, algorithms, solution
capabilities in line with customer requirements

7. Validation (System)
The Associate Consultant will document and publish test results/cases to supervisor in order to identify the
design and development defects (For SETL) The Associate Consultant will document and publish validation (or
simulation) results for value of the IP from SETL

8. Deployment
The Associate Consultant will follow the steps for deployment as envisaged in the project plan, foresee possible
cutover/migration issues and plan for them proactively. S/he will resolve data migration issues, and resolve cut
over user issues with speediness. S/he will coordinate with and assist other team members for deployment
activities in order to ensure a smooth go-live of new processes or product or system for the customer (For SETL)
The Associate Consultant will carry out evangelization, training, knowledge sharing, best practice demo -
interventions to increase stickiness for SETL IP and consultants

9. Training and Change Management

The Associate Consultant will prepare training materials using available tools and the design application/ target
system in order to facilitate training for key users

10. Knowledge Transfer /System Appreciation

The Associate Consultant will Study the existing systems and processes, document the system understanding,
conduct reverse KT and seek sign-offs in order to commence the process of Support & Maintenance

11. Build & Maintain Process Repository

The Associate Consultant will review the existing repository in case of identification of new problems, or new
solutions and then updates the information in the specified templates in order to ensure reliability of current
database

12. Issue Resolution (Incident/Problem Resolution)

The Associate Consultant will understand the issue, diagnose the root-cause of the issue, seek clarifications, and
then identify and shortlist solution alternatives in order to resolve issues according to guidelines

13. Strategy and Business Planning

The Associate Consultant will perform secondary research for very specific items (like data analysis in verticals,
functions, etc.) as instructed by the supervisor in order to assist in strategy and business planning

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 14. Marketing and Branding
The Associate Consultant will create marketing materials in the form of case studies, solution documentation,
solution or PoC demo scripts in order to build collaterals for marketing initiatives

15. Presales
The Associate Consultant will create and update the basic pieces of a proposal (right template, standard
sections) and run OMATs with estimations from the technical and functional teams in order to assist in presales
activities to arrive at proposals agreeable to the clients

16. Product / Solution Development

The Associate Consultant will configure/assist in evaluating industry micro vertical/service/solution
requirements on the product, document these in presentations and also create solution brochures in order to
assist the Team Lead in solution development, product selection and documentation

17. Quality Management

The Associate Consultant will work with the Project Manager to follow the methodology and capture relevant
data in various phases of the project in order to deliver a high quality solution to the customer (For SETL) This
responsibility is relevant only in those scenarios where working with project managers is needed to capture
required data in relevant project phases

18. Knowledge Management

The Associate Consultant will publish BOKs under the guidance of supervisor in order to contribute to Knowledge
Management

Knowledge, Skills required for the role

Knowledge: Either Process understanding or Domain Knowledge in one or two areas, ITIL, COBIT, CMM, Six Sigma
and other operational process frameworks awareness, ESM tools and architecture knowledge

Skills: Communication (Written & Verbal)

Consulting, Assessment, Design, Deployment, testing, Client Interfacing skills, Team management

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