Vmware Airwatch Container For Android User Guide

AirWatch Container User Guide for Android
Using the AirWatch Container to access work and personal apps
Copyright © 2018 VMware, Inc. All rights reserved. This product is protected by copyright and intellectual property laws in the United States and other countries as well as by
international treaties. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents.
VMware is a registered trademark or trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their
respective companies.
AirWatch Container User Guide for Android | v.2018.02 | February 2018

Copyright © 2018 VMware, Inc. All rights reserved. Proprietary & Confidential.
1
Table of Contents
Chapter 1: Overview 3
Disclaimer 4
Overview 4
Requirements 4
Chapter 2: Get Started with AirWatch Container 6

Overview 7
Downloading and Installing AirWatch Container 7
Authenticating AirWatch Container 7
Enabling a Single Sign On Passcode 9
Configuring AirWatch Container's Launcher 10
Chapter 3: AirWatch Container Functionality 12

Overview 13
Using the Dock 13
Downloading Apps and Using Apps 14
Adding and Deleting Personal Apps 15
Managing On-Device AirWatch Container Settings 16

2
Chapter 1:
Overview
Disclaimer 4
Overview 4
Requirements 4

3
Chapter 1: Overview
Disclaimer
The screenshots used in this document may differ slightly from what you actually see on your device. This is because
your organization’s AirWatch administrator may have tailored AirWatch Container settings specifically for you to use
on your device. In addition, since your administrator can configure the AirWatch Container in a number of ways for
different use cases, the instructions you should follow may vary. It is ultimately up to your AirWatch administrator to
inform you of which methods to use or of any special steps that your organization may enforce. If you have any
questions about what you should be seeing or how to perform an action described in this guide, please contact your
AirWatch administrator.
Note: This document is compatible with the app version available at the Play store.
Overview
The AirWatch Container is a mobile application that your organization uses to deliver work-related mobile applications to
your device. The AirWatch Container app lets you view and use all of your apps for work from one secure location. The
purpose of this guide is to help you use the application so you can install the mobile apps you need.
Requirements
You may be required to know one or more pieces of the following information to use the AirWatch Container application:
l Username and Password Your AirWatch administrator will provide you with the username and password you
should use. These might be your normal credentials used to log into a work computer or they could be unique
AirWatch credentials provided to you.
l Work Email Address – Your AirWatch administrator should tell whether to begin using the application by entering
your work email address or on one of the other methods listed below.
l Group ID – A Group ID is a special code used to identify the group you belong to in the AirWatch system. You should
receive this information from your AirWatch administrator if you are required to input it into the application.
l Server URL – The Server URL is the network location of your organization’s AirWatch instance. You should receive
this information from your AirWatch administrator if you are required to input it into the application.
l QR Code – The QR code is a special barcode that allows you to access the enrollment flow. You should receive this
information from your AirWatch administrator if you are required to input it into the application
l Single Sign On Passcode– This is a personal code you may be asked to create when you first install and use the
AirWatch Container app. Whether or not you are asked to configure a passcode to access the app depends on how
your organization configures the AirWatch Container. After you create your passcode, simply use it when prompted
by the app.
Note for Administrators:This document is intended for use by your end-users and includes the full breadth of
features and functionality for the latest version of the AirWatch Container application. If you are not using the latest

4
Chapter 1: Overview
version, or if you disable certain functionality from the AirWatch Admin Console, this document may differ from what
your end-users see and experience. Because of this, you may want to customize or tailor this PDF guide using your
own tools before giving it to end-users.

5
Chapter 2:
Get Started with AirWatch Container
Overview 7
Downloading and Installing AirWatch Container 7
Authenticating AirWatch Container 7
Enabling a Single Sign On Passcode 9
Configuring AirWatch Container's Launcher 10

6
Chapter 2: Get Started with AirWatch Container
Overview
If you do not already have AirWatch Container downloaded and installed then you need to do so before using it. After
you have installed it, you need to log into the application using your credentials.
Downloading and Installing AirWatch Container

You can download AirWatch Container from the Google Play store.
1. On the device, tap the Google Play Store icon. The store
launches.
2. Tap the magnifying glass icon and type "AirWatch Container"

into the field box.
3. Select AirWatch Container from the results. The app displays

with information about it.
4. Tap Install to download and install the application.
5. Tap Accept to agree to the access needs.
6. Tap Open to begin using the app.
Authenticating AirWatch Container

When you first launch AirWatch Container, you see a welcome screen with directions to begin enrolling your device.
Enrollment requires a username and password combination and one of the following: an email address, or Server Details
(Group ID), or a QR code. Your administrator provided all of this information to you. Follow the directions below,
depending on which option your administrator asks you to select.
Confirm that the AirWatch Agent is not already loaded on the device. If you have enrolled the Agent before enrolling in
AirWatch Container, then you will receive a message indicating you must first unenroll from the Agent before you can
enroll with AirWatch Container.

7
Method A: Email Address
1. Tap the AirWatch Container icon to open it. You are prompted to
select an enrollment method.
2. Tap Email address.
3. Enter your email address, then tap Continue. If your email domain
is not found in the AirWatch system, then you will be prompted to
configure it manually by entering your Server URL and Group
ID followed by your username and password, Method B below.
4. If prompted, Accept your organization's Terms of Use.
5. If prompted, select your ownership type for this device. Employee

Owned means this is your personal device that you are using for
work purposes. Corporate-dedicated means this is an employer-
owned device that you are using for work. If prompted, enter the
Asset Tag associated with your device.
6. If prompted, create and confirm a unique single sign on passcode

that is used to facilitate single sign on to all apps connected
through AirWatch Container. This prompt only appears if your
AirWatch administrator enabled it as a requirement.
7. If prompted, choose to configure AirWatch Inbox.
8. Follow the remaining screens to set up the AirWatch Launcher.
9. Tap Exit to complete enrollment.

8
Method B: Server Details
1. Tap the AirWatch Container icon to open it. You are prompted to
select an enrollment method.
2. Tap Server Details.
3. Enter your Server name and Group ID that your administrator

provided to you. Tap Continue.
4. Enter your Username and Password. You may also have to enter
an email address and password. Tap Continue.
5. If prompted, Accept your organization's Terms of Use.
6. If prompted, select your ownership type for this device.

Employee Owned means this is your personal device that you
are using for work purposes. Corporate-dedicated means this is
an employer-owned device that you are using for work. If
prompted, enter the Asset Tag associated with your device.
7. If prompted, create and confirm a unique single sign on passcode

to use to sign on to all apps connected through AirWatch
Container. This prompt only appears if your AirWatch
administrator enabled it as a requirement.
8. If prompted, choose to configure AirWatch Inbox.
9. Follow the remaining screens to set up the AirWatch Launcher.
10. Tap Exit to complete enrollment.
Method C: QR Code

1. Tap the AirWatch Container icon to open it. You are prompted to select an enrollment method.
2. Tap QR Code.
3. Navigate to the QR Code you received by email.
4. Use your device to scan the code.
5. Enter your Username and Password. You may also need to enter an email address and password. Tap Continue.
6. Follow additional steps to complete enrollment as outlined in Method A.
Enabling a Single Sign On Passcode

A single sign on passcode (SSO) is a passcode you can use to access the AirWatch Container as well as other AIrWatch
apps and internal apps. Your administrator determines how often you have to enter your passcode. When prompted,

9
simply enter it to access your apps. If you forget your passcode, then tap the Forgot Passcode? link and enter your
username and password to reset your passcode.
The screen above displays during enrollment when you The screen above displays when you attempt to log into
create your SSO Passcode. The rules regarding passcode AirWatch Container. Enter your passcode or select the
complexity and length display beneath. Forgot Passcode? link to reset it.
Configuring AirWatch Container's Launcher

Finish configuring the AirWatch Container by choosing to use AirWatch Container as the default launcher or using the
device's default launcher.
1. Make sure the Yes checkbox is selected and tap Set Default Launcher to enable the launcher
2. Choose Always to complete the action. Follow the prompt to clear defaults.

10

11
Chapter 3:
AirWatch Container Functionality
Overview 13
Using the Dock 13
Downloading Apps and Using Apps 14
Adding and Deleting Personal Apps 15
Managing On-Device AirWatch Container Settings 16

12
Chapter 3: AirWatch Container Functionality
Overview
It is easy to use the AirWatch Container app. If you set AirWatch Container as your default launcher, the AirWatch
Container is always open. If not, tap the app icon on your home screen and launch the app. You may be prompted to
enter your SSO passcode that you set up during initial enrollment. The app opens with the springboard.
1. View the Getting Started tutorial by swiping the screens

to complete it. You may select the Don't show again
check box at the bottom of the screen if you do not want
to see the tutorial every time you launch AirWatch
Container.
2. Tap Done in the bottom-right corner when you are

finished with the tutorial.
3. View the springboard, shown at left to see apps your

AirWatch administrator allocated to your device
including:
l Internal apps – these are developed specifically for
your organization and pushed to your device by
your administrator.
l Public apps – these are publicly available and can be

found in an app store.
l Bookmarks – these are hyperlinks to company web

addresses such as your company's App Catalog.
4. Tap the App Catalog icon or the All Apps icon on the
right-side of the dock to view all the mobile apps to your
device. From here, you can also install internal apps
directly or be directed to the Google Play store to
download public apps.
Using the Dock

The dock is the bar located at the bottom of the screen. By default, it contains the Home Button and the All Apps button.
Other apps that have been pushed to your device by your AirWatch Administrator can be added to the dock.
l Home menu – Lock Container and go to your device’s home screen. Re-enter the app with your passcode.
l All Apps menu – View all apps available in Container and view the Settings option for the device.

13
Customizing Apps in the Dock

Beginning with AirWatch Container v.3.0, the dock can be customized.
1. To remove an app from the dock, long-press the app in the dock and drag it into the Container dashboard.
2. To add an app to the dock, long-press the app in the dashboard and drag it into the dock.
The Home button and the All Apps button cannot be moved from the dock.
Downloading Apps and Using Apps

App icons display different badges depending on whether the apps are installed, not installed, or have updates.
Apps with a black arrow badge are available for download or
have updates available.
l For example, see the internal Inventory Mgmt app.
Apps with no badge are currently installed and up-to-date.
l For example, see the VMware Browser app.
Download apps from different locations automatically,
depending on the type of app:
l Internal apps download from the App Catalog.
l Public apps download from the Google Play Store.
l AirWatch apps download from the App Catalog.

After each app is installed, long-press on the app icon to move
it to the springboard.
What about apps I download myself?

Apps you download yourself do not appear in the
AirWatch Container app. To add personal apps, see the
section Adding Apps.
Why do apps display on my home screen and in the

AirWatch Container app?
In previous versions of AirWatch Container, AirWatch SDK
enabled or wrapped apps displayed on both screens due
to the way Android handles app-within-app functionality.
From Container v3.0, AirWatch SDK enabled or wrapped
apps placed in the Container app will not display on your
home screen.

14
Adding and Deleting Personal Apps

1. Long-press on the AirWatch Container screen. An Add window displays.
2. Go to Shortcut > Applications to add a personal app or choose to add a different shortcut, widget or folder to the
AirWatch Container.
3. Long-press on an icon to remove any unwanted apps, shortcuts, widgets or folders. Then, drag the icon to the
Remove icon that appears at the top of the screen. Continue dragging the icon until the action is complete.
The screen above displays a customized

The screen above displays the use of the Add functionality
spring board with Container apps and
to personalize the AirWatch Container.
personal items.

15
Managing On-Device AirWatch Container Settings

Select the Settings icon from the All Apps menu.
Setting Description
Notifications Read any notifications sent by your IT administrator.
Passcode Reset your single sign on passcode or change the passcode timeout
value.
Troubleshoot View network connection status, and user details, sync commands or
send debug logs to your AirWatch administrator.
Set as Default Launcher Choose whether or not to allow the device's launcher to function as
the default launcher.
Hide Corporate Apps Display or hide the corporate apps on your personal springboard.
Set as Personal Home Select options for Notifications and Manual Gesture.
Switch Options Select options for Notifications and Manual Gesture.
Unenroll Launch the unenrollment process.
About Displays current AirWatch Container version, privacy policy and open
source licenses.

16
Unenrolling from the AirWatch Container

To unenroll an Android device from AirWatch Container, navigate to All Apps > Settings, select Unenroll and confirm the
prompt. The device is now unenrolled from AirWatch Container. The applications in AirWatch Container remain on the
device, but the data from these application is deleted.
AirWatch recommends thatContainer be unenrolled before the app is deleted.

17

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AirWatch Container User Guide for Android

Using the AirWatch Container to access work and personal apps

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Chapter 2: Get Started with AirWatch Container 6

Chapter 3: AirWatch Container Functionality 12

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Downloading and Installing AirWatch Container

2. Tap the magnifying glass icon and type "AirWatch Container"

3. Select AirWatch Container from the results. The app displays

4. Tap Install to download and install the application.

5. Tap Accept to agree to the access needs.

6. Tap Open to begin using the app.

Authenticating AirWatch Container

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Method A: Email Address

2. Tap Email address.

4. If prompted, Accept your organization's Terms of Use.

5. If prompted, select your ownership type for this device. Employee

6. If prompted, create and confirm a unique single sign on passcode

7. If prompted, choose to configure AirWatch Inbox.

8. Follow the remaining screens to set up the AirWatch Launcher.

9. Tap Exit to complete enrollment.

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Method B: Server Details

2. Tap Server Details.

3. Enter your Server name and Group ID that your administrator

5. If prompted, Accept your organization's Terms of Use.

6. If prompted, select your ownership type for this device.

7. If prompted, create and confirm a unique single sign on passcode

8. If prompted, choose to configure AirWatch Inbox.

9. Follow the remaining screens to set up the AirWatch Launcher.

10. Tap Exit to complete enrollment.

Method C: QR Code

3. Navigate to the QR Code you received by email.

4. Use your device to scan the code.

6. Follow additional steps to complete enrollment as outlined in Method A.

Enabling a Single Sign On Passcode

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Configuring AirWatch Container's Launcher

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

AirWatch Container User Guide for Android | v.2018.02 | February 2018

1. View the Getting Started tutorial by swiping the screens

2. Tap Done in the bottom-right corner when you are

3. View the springboard, shown at left to see apps your

l Public apps – these are publicly available and can be

l Bookmarks – these are hyperlinks to company web

Using the Dock

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Customizing Apps in the Dock

Downloading Apps and Using Apps

l Public apps download from the Google Play Store.

l AirWatch apps download from the App Catalog.

What about apps I download myself?

Why do apps display on my home screen and in the

AirWatch Container User Guide for Android | v.2018.02 | February 2018

Adding and Deleting Personal Apps

The screen above displays a customized

AirWatch Container User Guide for Android | v.2018.02 | February 2018