JOHN BENEDICT DACUYAN

Address: 4015 Bataan Extension St. Brgy. 607, Santa Mesa, Manila, 1016
Contact No.: 09563063071
E-mail address: zichel_023@yahoo.com

Objective:

To be able to work in a company where I can put my knowledge and skills into use as well as to
improve my skills and contribute to the achievement of the company’s mission and goals.

PERSONAL DATA:
Date of birth: January 23, 1992
Place of birth: Brgy. Balian, Pangil, Laguna
Sex: Male
Age: 28
Citizenship: Filipino
Religion: Roman Catholic
Civil Status: Single
Height: 5’5”
Weight: 63kgs.
Dialects Spoken: Tagalog and English

FAMILY BACKGROUND:
Father’s Name: Benedicto O. Dacuyan
Occupation: Deceased
Mother’s Name: Nerissa Dacuyan
Occupation: Sales Clerk

SKILLS:
 Customer Support
 Technical Support
 Admin Assistant
 Sales
 Telemarketing
 Transcription

TOOLS:
 Microsoft Office(Word, Excel and PowerPoint)
 Google Drive, Google Maps
 Google Docs/Sheets
 Canva
EDUCATIONAL BACKGROUND:

Tertiary: Laguna State Polytechnic University

Course: Associate in Computer Electronics (ACE)
Siniloan,Laguna
2008-2010
Dean’s Lister (A.Y.2009-2010)

Secondary: Balian National High School

Balian,Pangil,Laguna
2007-2008
1st Honorable Mention

Elementary: Victor O.DeGuia Memorial Elementary School

Balian,Pangil,Laguna
2003-2004
Special Mention

SEMINARS ATTENDED:

 Philippine Youth Congress in Information Technology (Y4iT)

UP Diliman,Quezon City
September 10, 2009
 2nd Semester Computerized Enrolment System, A.Y.2009-2010
Laguna State Polytechnic University, Siniloan,Laguna
November 3-16, 2009
 Associate in Computer Electronics Internship Program: Orientation and Seminar
Laguna State Polytechnic University, Siniloan, Laguna
November 26, 2009
 Seminar-workshop on Software Installations
Laguna State Polytechnic University, Siniloan, Laguna
February 6, 2010
 Seminar-Workshop on PC Hardware Servicing
Laguna State Polytechnic University, Siniloan, Laguna
February 8, 2010
 Seminar-Workshop on Maintain and Repair Cellular Phones
Modern Technical Manpower Institute Inc. (MTMI),Siniloan,Laguna
March 16, 2010
JOB EXPERIENCES:

1. Sykes Asia Inc. - Mandaluyong City, Metro Manila.

Job Description: Customer Service Representative for a US based online travel booking company
(Sales-Phone support).
 Book hotel accommodations, flights, car rentals and activities.
 Maintain good sales conversion rate.
 Responsible for offering up sells /cross-sells (package).

Job Description: Customer Service/Technical Support Representative for a US based diagnostics

systems manufacturer with products focusing on the diabetes market, specifically blood glucose
monitoring systems (Phone support).
 Assist customer in their inquiries and complaints about their product and services and update file
records.
 Process refund/orders and replacement products if necessary.

Job Description: Team Leader

 Responds timely and accurately to the escalations of the Level 1 support.
 Gives feedback and track all downtime on all tools required to perform support.
 Conduct team huddles - sharing of best practices
 Monitors agents’ performance and updating their records on a regular basis.
 Attends calibration with the agents.
 Takes 8 hours 1st level support on a monthly basis.

2. 24/7 a.i. Customer Philippines Inc. - Makati City, Metro Manila

Job Description: Customer Service Representative (Billing Live Chat Support) for an Australian based
Telecommunications Company.
 Help customer with complaints and questions, give customers information about product and
services, take orders, and process returns through chat.
 Performs phone support if needed.

3. QA World - Freelance
Job Description: General Transcriptionist
 Converts recorded audio files into text or document format. (e.g. real state, solar company, social
media marketing)