Job Tile Operations Manager Reports to (job title) Board Secretary/CEO

Job Holder Humphrey M. Elekani No of Direct Reports

Department Inspections No of Indirect Reports
Location Lusaka HQ Working hours

Main purpose of the job:

To plan, coordinate and manage the activities and affairs related to tobacco research, growing and marketing in
an efficient manner in order to achieve the statutory goals and objectives of Tobacco Board of Zambia.
Key out puts: List the key areas in which the Measurement/Performance Indicators
job holder must successfully achieve its
purposes.
1. Coordination and Supervision  Supervises Regional Tobacco Inspectors and Tobacco
Inspectors in all the Provincial and District offices.
 Plans and coordinates with Tobacco Inspectors in regions
and provinces
 Plans, co-ordinates and implements tobacco projects
2 Best Practices  Improve processes and policies in support of
organizational goals.
 Formulate and implement departmental and organizational
policies and procedures to maximize output.
 Monitor adherence to rules, regulations and procedures by
all Tobacco Inspectors in the regions and provinces
 Translate all departmental objectives and initiatives into
tangible, executable plans for all Inspectors
Leadership  Contribute to short and long-term planning, including an
initiative geared toward operational excellence.
 Responsible along with other Managers for the continual
improvement of procedures, and processes with a focus on
improving quality, increasing efficiency and delivering all
services with excellence.
 Update the Tobacco Inspectors concerning roles and
responsibilities, policies, procedures, and any other
pertinent developments or topics.
3 Communication  Monitor, manage and improve the efficiency of support
services such Research, Admin services, etc.
 Facilitate coordination and communication between
support functions.
 Prepare technical reports
 Conduct co-ordination of research on tobacco in
conjunction with relevant organizations and websites.
4 Sales, Marketing and Customer Service  Sales force Administrator
quality  Monitor and support sales and marketing activities.
 Manage customer support.
5 Office Management  Supervise, coach and develop work and professional
development of the Inspectorate team
Operations Manager Job Description
  Performs administrative duties as directed by the Board
Secretary/CEO
Strategic Input  In liaison with the Board Secretary/CEO, assist in the
development of strategic plans for operational activity.
 Implement and manage operational plans.
Relevant Experience Knowledge/education- what does the person need to know
 6 years experience in an  Bachelor of Agriculture Science Degree or related
agricultural environment. science degree
 Knowledge and experience in organizational effectiveness
and operations management
 Information technology skills

Behaviors and Competencies Skills- what can the person do.

 Communications
 Must be able to communicate
clearly, concisely, and
persuasively orally and in
writing.
 Be an active listener, receptive to
the ideas of others.
 Motivation and Drive
 Have high energy level,
motivation and a strong
desire to achieve in a
demanding environment.
 Consistently handle a large
volume of work well.
 Externally focused
 Monitor competition
 Hands- on attitude
 Interpersonal Relationships
 Being effective in team situations by establishing
a climate of collaboration towards achieving
common results.
 Demonstrate skill in building and maintaining
productive relations with people in the
organization
 Taking a leading role in building the business
 Strong orientation towards achievement of results
and agreed performance targets.
 Taking the initiative to identify and focus the
attention of others on those few areas which can
have a major impact on the organization.
 Strong operator who “leads from the front” and
drives excellence in execution.
 Ability to spend more time conducting and
supervising field work.
 Ability to supervise self.

 Thinking Analytically, Strategically, Creatively

Other Personal Qualities and Practically
 Diligent  Analyze facts quickly and arrive at sound
 Passion for growth conclusions and practical plans of action.
 Seizing the future  Possesses creative thinking and problem-solving
 Change catalyst skills
 Strategic influencing  Demonstrates expertise in a variety of the field's
 Team commitment concepts, practices, and procedures.
 Come up with new ideas and sensibly explore
their pay-off possibilities, and encourage others to
do the same.

Operations Manager Job Description

  Other skills
 Possesses expert communication skills in both
verbal and written form including a solid grasp of
diplomacy and how to utilize communication
style, temperament, tone, etc. to work with others
 Able to express thoughts clearly, concisely and
persuasively
 Exhibits willingness and ability to execute critical
organizational decisions
Decisions that the job holder can make
 All quality control matters
Decisions that must be escalated


Employees signature Board Secretary/CEO signature

Date Date

Operations Manager Job Description