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Retired life ka sahara,

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Over the last ten years, in various interactions - meetings, trainings, workshops, handling
calls/emails with Nodal Offices etc. - we have observed that many queries pertaining to
routine operations of NPS are of a repetitive nature. Frequently Asked Questions (FAQs) and
Standard Operating Procedures (SOPs) which answer these queries are available on the
website www.npscra.nsdl.co.in. However, in this age of social media, audio-visual medium
can be more powerful tool for information dissemination.
NPS ki Pathshala

NSDL-CRA has now created a channel on Youtube called “NSDL - NPS Ki Pathshala”. To
begin with, we have uploaded three videos on the following topics for the Nodal Offices
based on frequent calls/ emails received from Nodal Offices:

a) Reset of I PIN (Password) for Nodal offices

b) NPS Contribution File Upload by Nodal Office
c) How to provide resolution to Grievances in CRA system by Nodal Offices

These videos are available on Youtube (https://www.youtube.com) and also on CRA website
at the following link: https://www.npscra.nsdl.co.in/video.php. More relevant videos would
be uploaded shortly. Further, we have also uploaded several videos for the bene t of
Subscribers. These videos, like NSDL-CRA's NPS Mobile App, Pension Plans available in
NPS etc., will reduce routine queries being raised against the Nodal Offices.

We therefore, request your office to kindly visit our Youtube channel “NSDL - NPS Ki
Pathshala”. You can also share these videos among your underlying offices, officials
handling NPS related activities and Subscribers so as to have maximum reach which will
bene t both Nodal Office and Subscribers.

Please do not forget to like the videos and subscribe the channel “NSDL - NPS Ki Pathshala”

CG Help Desk
NSDL e-Governance Infrastructure Limited
cghelpdesk@nsdl.co.in
022-4090 4242 • Extn. 3314/ 3315
www.npscra.nsdl.co.in
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