COLLEGE OF ENGINEERING

Department of Industrial Engineering

Two-Handed Process Chart:

Production of a Single Regular Size
Zagu Pearl Shake

Castañeda, Celeste
Duallo, Jebbie G.
Pagaran, Mary John
Cinco, Joshua Vince

IE 17: Work Study and Measurements

January 29, 2020
Background

Two handed process chart is a motion study where the motions are analyzed in
performing an activity. The aim of this investigation is to eliminate or reduce the unwanted
motion to minimum and to arrange the best of motions in a possible sequence. Two handed
process chart is also known as Left and Right Hand process chart.

As the name suggests, activities of a worker’s hand are recorded with respect to
each other. This usually comes into picture when the work involves repetitive and short
operations. So, with the help of two-hand process charts, a detailed knowledge can be
attained regarding the job. Further, the relationships between two different activities can be
established. So, different charts are made and then compared and then keeping in mind, the
principles of motion economy, best method is found out.
The store that we chose was Zagu Pearl Shakes PH (franchise) located at the ground floor in
the old entrance Ororama Cogon. Zagu Foods Corporation is one of the leading Pearl Shakes
industries in the Philippines. They aim to provide their customers quality products and
services. Zagu offers a wide variety of flavored pearl shakes, including: chocolate, café latte,
cookies and cream, hazelnut cappuccino, ube, Philippine mango, four seasons, and many
more. Zagu’s famous drink is actually an iced, flavored shake mixed with pearls. These
“pearls” are chewy dark balls made from tapioca and yam. Zagu arguably was the first
company to bring the “Pearl Drink” to the Philippines. To this date, ZAGU has blended more
than 40 million pearl shakes, a pretty good number for something that was widely predicted
as a passing fad. Now, ZAGU has grown from a tiny kiosk to a current network of over 290
outlets nationwide. Since ZAGU shake uses two hands in making their shakes using two
handed process chart can help identify unwanted motions for it to be reduce or eliminated.
Theory

The two hand process chart is a chart in which the activities of a worker’s hands (or
limbs) are recorded in their relationship to one another. This chart is a specialized form of
process chart because it shows the two hands (and sometimes the feet) of the operative
moving or static in relation to one another, usually in relation to time scale. One advantage
of incorporating a time scale in the chart form is that the symbols for what the two hands
are doing at any given moment are brought opposite each other. The two hand process chat
is generally used for repetitive operations, when one complete cycle of the work is to be
recorded. Recording is carried out in more detail than is normal on flow process charts.
What may be shown as a single operation on a flow process chart may be broken down into
number of elemental activities which together make up the operation. The two hand
process chart generally employs the same symbols as the other process charts; however,
because of the greater detail covered, the symbols are accorded slightly different meanings.
These are operation, transport, delay, and hold. The very act of making the chart enables
the work study specialist to gain an intimate knowledge of the element of the job by itself
and in relation to other elements. From this study ideas for improvements are developed.
These ideas should be written down in chart form when they occur, just as in all other
process charting. It may be different ways of simplifying the work can be found; if they are
all charted, they can be compared easily. The best method is generally that which requires
few movements. The two handed process chart can be applied to a great variety of
assembly, machining and clerical jobs. In assembly operations, tight fits and awkward
positioning present certain problems. In the assembly of small parts with close fits,
“positioning” should be shown as a separate movement (“operation”) apart from the actual
movement of assembly (e.g. fitting a screwdriver in the head of a small screw). Attention
can thus be focused on it, and if it is shown against a time scale, its relative importance can
be assessed. Major savings can be made if the number of such positioning can be reduced.

Objective/s

At the end of this lab activity the students should be able to effectively use and
understand the Two-Handed Process Chart and to eliminate or reduce the unwanted
motion and awkward positions to minimum and to arrange the best of motions in a possible
sequence.
Procedure: Start

Choose an
activity/process

Create a Gang Process Chart while

observing the chosen activity/process

Recommendation of the present operation

will be given.

Recommendation of the present operation

will be given.

Calculate the savings and

standardize the method

End

Materials:

A stopwatch is a watch with buttons which you press at the beginning and end of an event,
so that you can measure exactly how long it takes.

` Stopwatch
Figure 1:
Charting Template – Two-Handed Process Chart

The Left and Right Hand Chart is a process chart in which the activities of a worker’s hands
(or limbs) are recorded in their relationship to one another. It is a specialized form of
process chart because it shows the two hands (and sometimes the feet) of the operative
moving or static in relation to one another, usually in relation to a time scale. One
advantage of incorporating a time scale in the chart form is that the symbols for what the
two hands are doing at any given moment are brought opposite each other.

Figure 2: Charting Template

 Two Handed Process Chart
Operation: Production of a Single Regular Zagu Shake Summary Left Hand Right Hand
Operation Name: Jessa Effective Time : 6.14 19.88
Analyst: J. Cinco; C. Castaneda; J. Duallo; M. Pagaran Date: January 24, 2020 Ineffective Time : 4.6 2.11
Method (circle choice) Present Proposed Cycle Time = 21.59

Left Hand Description SYMBOL TIME TIME SYMBOL RIGHT HAND DESCRIPTION
Open the lid of the blender DA 0.2

Get the measuring cup RE, G, M 0.2 0.2 RE,G, M Get the pitcher

0.2 M Pour the water from the pitcher

Hold the Measuring Cup M 0.3

Return the measuring cup M, RL 0.1 0.1 M, RL Return the pitcher back to place

0.3 RE,G, M Get the flavor

Place the container of the chosen flavor in table RL 0.1 0.1 A Close the lid of the blender
Get the measuring cup RE, G, M 0.1
Find the right size of measuring tool for the flavor SE 0.2
0.2 SE Choose the right measuring tool

0.2 U Use the measruing tool

Tilt the container to not to spill H 0.2

Get a knife RE, G, M 0.1

Use the knife to level the flavor U 0.2

Return the knife M, RL 0.1

0.1 H Hold the measuring tool
0.2 M Pour the content inside the blender

Find the other measuring tools RE, G, M, RL 0.3 0.3 M, RL Return the measuring tools

Close the lid of the blender A 0.2 0.2 A Cover the lid of the container

0.3 0.2 RE,G, M Return the container into the rack

Hold the lid of the blender H

0.3 U Press start in the blender for use

Open the ice bucket RE, G, M 0.1
0.2 RE,G, M Get the ice cup
Get the measuring spoon for ice RE, G, M 0.1

Get some ice M, RL 0.4 0.4 H Hold cup for ice

Move the measuring spoon M 0.1 0.1 DA Open the lid of the blender
Pour the ice inside the blender M 0.2 0.2 A Cover the ice bucket

Return the measuring spoon M, RL 0.3 0.3 U Turn on the blender

Get the plastic cup RE, G, M 0.23

0.1 DA Open the lid of the pearl container
0.23 RE,G, M Get the spoon of the pearl

5.71 RE,G, M Pour the Zagu shake in the cup

Put pearl inside the cup H 3.83

0.28 A Assemble the blender

1.23 RE,G, M Get the plastic cup place in the sealer

1.11 P Position the sealer

Hold the lid of the blender H 0.31

0.6 U Turn on the heater and the sealer

Open the lid of the blender DA 0.38

0.8 RE,G, M Get straw

Cover the lid of the blender A 1.71

1.3 RL Hand over the zagu with straw

 Figure shown above is the Handed Process Chart. In this chart activity of a worker’s
hand is being recorded in their relationship to one another. It is generally used for repetitive
operations, when one complete cycle is to be recorded. The flow diagram is also shown above
to give more understanding of the location of where the work had happened. Inside a four
cornered stall is a rack with Zagu flavors, sealer, ice bucket, blender, etc. The figure shown
above shows the recorded activities of a worker in a Zagu Pearl Shake stall located inside
Ororama, Cogon. The data was obtained by determining each activities of the worker and by
recording the time it took for her to complete the work. The method for this activity is for
presentation only. Hence, after the recording data effective and ineffective time was
determined using the collected data. The results are clearly shown above having and effective
time of 6.14min for the left hand and 19.88min for the right hand. For the ineffective time the
left hand obtained 4.6min while the right hand 2.11min. Cycle time was also computed using
the gathered data having the result of 21.59s

Recommendation

The process of measuring the powdered flavoring and incorporating it with water is an
inconvenient work from choosing the right measuring cup to use, pouring the exact amount of
water, to incorporating it with the use of the blender, we recommend to change the powdered
flavoring that they are currently using to a pre-mix flavor mixture pocket, in this way it can
shorten the cycle time by 9.01 min and would decrease effective and ineffective time in both
hands.
 Two Handed Process Chart
Operation: Production of a Single Regular Zagu Shake Summary Left Hand Right Hand
Operation Name: Jessa Effective Time : 2.73 11.05
Analyst: J. Cinco; C. Castaneda; J. Duallo; M. Pagaran Date: January 24, 2020 Ineffective Time : 2.24 1.51
Method (circle choice) Present Proposed Cycle Time = 12.56

Left Hand Description SYMBOL TIME TIME SYMBOL RIGHT HAND DESCRIPTION
Open the lid of the blender DA 0.2

Find the right size of flavor mixture pocket SE 0.1

Choose the right size flavor mixture pocket S 0.1 0.3 RE,G, M Get the flavor mixture pocket

0.2 RE,G, M Get the scissors

Hold the flavor mixture pocket H 0.3

0.1 U Cut open the flavor mixture pocket

0.2 A Cover the lid of the container

Close the lid of the blender A 0.1
Hold the lid of the blender H 0.2 0.2 RE,G, M Return the container into the rack

0.3 U Press start in the blender for use

Open the ice bucket RE, G, M 0.1
0.2 RE,G, M Get the ice cup
Get the measuring spoon for ice RE, G, M 0.1

Get some ice M, RL 0.4 0.4 H Hold cup for ice

Move the measuring spoon M 0.1 0.1 DA Open the lid of the blender
Pour the ice inside the blender M 0.2 0.2 A Cover the ice bucket

Return the measuring spoon M, RL 0.3 0.3 U Turn on the blender

Get the plastic cup RE, G, M 0.23

0.1 DA Open the lid of the pearl container
0.23 RE,G, M Get the spoon of the pearl

5.71 RE,G, M Pour the Zagu shake in the cup

Put pearl inside the cup H 3.83

0.28 A Assemble the blender

1.23 RE,G, M Get the plastic cup place in the sealer

1.11 P Position the sealer

Hold the lid of the blender H 0.31

0.6 U Turn on the heater and the sealer

Open the lid of the blender DA 0.38

0.8 RE,G, M Get straw

Cover the lid of the blender A 0.62

1.3 RL Hand over the zagu with straw

 Basically, during the work of producing a zagu pearl shake it was observed that sealing and
positioning the zagu cup inside the sealer took more time than it should be. While this part was
encountered, we highly recommend using an automatic sealer where the worker automatically put
inside the sealer and press a button for it to seal the cup. The time it took to position and turns the
machine for it to be sealed is then lessened. It was also observed that getting a straw underneath the
working table took 0.4 seconds, we recommend that as the worker wait for at least 5seconds for the cup
to be sealed inside the automatic sealer, he/she would use the waiting time to get a straw to not to
waste time.
Operation: Production of a Single Regular Zagu Shake Part:
Operation Name: Jessa Summary Left Hand Right Hand
Analyst: J. Cinco; C. Castaneda; J. Duallo; M. Pagaran; Date: January 24, 2020 Effective Time : 6.14 19.88
Method (circle choice) Present Proposed Ineffective Time : 4.6 1
Cycle Time = 20.48

Left Hand Description SYMBOL TIME TIME SYMBOL RIGHT HAND DESCRIPTION
Open the lid of the blender DA 0.2

Get the measuring cup RE, G, M 0.2 0.2 RE,G, M Get the pitcher

0.2 M Pour the water from the pitcher

Hold the Measuring Cup M 0.3

Return the measuring cup M, RL 0.1 0.1 M, RL Return the pitcher back to place

0.3 RE,G, M Get the flavor

Place the container of the chosen flavor in table RL 0.1 0.1 A Close the lid of the blender
Get the measuring cup RE, G, M 0.1
Find the right size of measuring tool for the flavor SE 0.2
0.2 SE Choose the right measuring tool

0.2 U Use the measruing tool

Tilt the container to not to spill H 0.2

Get a knife RE, G, M 0.1

Use the knife to level the flavor U 0.2

Return the knife M, RL 0.1

0.1 H Hold the measuring tool
0.2 M Pour the content inside the blender

Find the other measuring tools RE, G, M, RL 0.4

0.3 M, RL Return the measuring tools

0.2 A Cover the lid of the container

Close the lid of the blender A 0.1
Hold the lid of the blender H 0.2 0.2 RE,G, M Return the container into the rack

0.3 U Press start in the blender for use

Open the ice bucket RE, G, M 0.1
0.2 RE,G, M Get the ice cup
Get the measuring spoon for ice RE, G, M 0.1

Get some ice M, RL 0.4 0.4 H Hold cup for ice

Move the measuring spoon M 0.1 0.1 DA Open the lid of the blender
Pour the ice inside the blender M 0.2 0.2 A Cover the ice bucket

Return the measuring spoon M, RL 0.3 0.3 U Turn on the blender

Get the plastic cup RE, G, M 0.23

0.1 DA Open the lid of the pearl container
0.23 RE,G, M Get the spoon of the pearl

5.71 RE,G, M Pour the Zagu shake in the cup

Put pearl inside the cup H 3.83

0.28 A Assemble the blender

1.23 RE,G, M, U Get the cup then seal it in the automatic sealer

Hold the lid of the blender H 0.31

0.6 U Turn on the heater and the sealer

Open the lid of the blender DA 0.38

0.8 RE,G, M Get straw

Cover the lid of the blender A 0.62

1.3 RL Hand over the zagu with straw