F&PT India - IT Support Matrix

Created Date : 01-Apr-2013 Last Updated on: 07-Aug-2013 Current Version : 3

For PC, Telephone, Audio Conference, Network Support and Procurement of New IT Assets (Any Thing
that relates to IT Hardware), please contact

• Name : Vijay Kumar

• SSO : 502079961
• E-Mail ID : vijay.kumar8@ge.com
• Mobile : +91 9843112974;
• Desk Phone : +91 422 301 1204

For Oracle ERP, ValspeQ, Configurator or any other Business Application Support/Issues/Break-
fix/Queries , please contact

• Name : Dhamayanthi
• SSO : 105053642
• E-Mail ID : Dhamayanthi.Kaliappan@ge.com
• Mobile : +91 99943 46004
• Desk Phone : +91 422 301 1203

For Oracle ERP Change Request, help on Support Central Workflows, please contact

• Name : Navaneethakrishnan (NK)

• SSO : 105053641
• Email ID : Navaneethakrishnan.Rangaswamy@ge.com
• Mobile : + 91 950 098 1214
• Desk Phone : +91 422 301 1205

For any further help or escalations

• Name : Gijesh Anandan

• SSO : 105053718
• Email ID : Gijesh.Anandan@ge.com
• Mobile : +91 98947 22268
• Desk Phone : +91 422 301 1201

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Note:

a. Please log a ticket in http://helpdesk.ge.com/ as a first step whenever you face any IT issues.
This ensures that we track of all issues, their resolution and fix root cause.
b. For Requesting Access to a Shared Network Drive, please use this workflow
http://supportcentral.ge.com/ProcessMaps/LaunchProcess.asp?prod_id=14927&proc_id=909
470.
c. For Oracle any Application Change Request, the following links would be helpful to add or
change functionality to applications or modules you currently use or to request regular
reports from an ERP or other application globally. You should continue to use the One GE
Help Desk (mentioned above) for break/fix issues with your laptop or desktop software
programs.

o Open an Oracle Enhancement Request

o Oracle Enhancement Process Overview

o Oracle Enhancement User Guide

o Oracle Enhancement Request Requirements Template

o For Further detail on Oracle Changes refer attached document

Oracle Change
Request Process v2.d

d. If Gijesh is on Vacation, please reach out to Dhamayanthi for any assistance. Contact details
mentioned above.
e. For Purchasing any IT Accessories like (Datacard, Blackberry, Audio Conference Accounts
etc.,), please use the portal http://sc.ge.com/*myITassets
f. For Information on IT Tools, Best practices across M&C IT, please visit the portal
http://sc.ge.com/*M&CIT
g. For tips on email signature refer attached file

Email Signature Tips

v1.docx

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